I had a developer implement the API for rates. He is not much help in debugging, so I have to try it myself. He sends the following query: Array ( [origin_country_alpha2 ] => US [origin_state] => California [origin_postal_code] => 95014 [destination_country_alpha2] => US [destination_city] => Houston [destination_state] => TX [destination_address_line_1] => 3335 Ashfield Dr [destination_postal_code] => 77082 [taxes_duties_paid_by] => Receiver [is_insured] => [items] => Array ( [0] => Array ( [actual_weight] => 3 [height] => 2.8 [width] => 4.5 [length] => 6.5 [category] => accessory_no_battery [declared_currency] => USD [declared_customs_value] => 16 [quantity] => 30 ) ) [output_currency] => USD [apply_shipping_rules] => 1 [box] => Array ( [length] => 10 [width] => 17.7 [height] => 5 ) [total_actual_weight] => 3.07 If the total_actual_weight is less than about 0.3Kg, rates are calculated correctly. For anything over that, the response is always $7.99. For the example above, the USPS First Class rate should be about $25. The system responds with $7.99. Any help would be greatly appreciated.
Posted by Mihai Beffa 5 months ago
I setup a single shipping rule: use USPS for all US shippings. It works. International shipments default to a bunch of options, EXCEPT USPS First Class. How could I add USPS First Class without disabling DHL? How could I disable APC, which I do not know what it is?
Posted by Mihai Beffa 5 months ago
Hi, I can see how by using https://api.easyship.com/shipment/v1/shipments you can get shipments that have been created, confirmed and label generated, since a date, is there a way to get all shipments that have been updated since a date? Ideally just want to be able to do one call that can return all the changes since I last checked.
Posted by Scott 6 months ago
Going through my site health tab my website is saying there is a critical issue and after disabling and plugins until the error shows it comes up when easy ship is enabled. Although there is no issue with the store syncing orders and the sites communicating the error is as follows: The REST API request failed due to an error. Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received what would be the the best course of action to resolve this?
Posted by Austin 7 months ago
I have created a testing shipment in sandbox using create_and_buy_label API and the shipment is created with easyship_shipment_id , then I used the easyship_shipment_id to get the label from https://api.easyship.com/label/v1/labels, but it returned error: {"message":"Shipments not found or labels already requested: ESUS10018758","errors":["Shipments not found or labels already requested: ESUS10018758"],"labels":[],"total_cost":null,"available_balance":-1673.52} Please kindly advise what's the problem, Thanks!
Posted by Phoebe 7 months ago
Hello team, My requirements: For sending parcel, I need to calculate shipping prices only. I am targeting 7-8 courier services namely Aramex, fedEx, tnt, DHL, etc. For courier service there can be any source country or any destination country. Is it possible with EasyShip API ?? I am stuck. Please help. Looking for your response.
Posted by Admin 7 months ago
When customers are checking out of my store (WordPress WooCommerce), the first shipping options that show up are three different DHL eCommerce shipping options and no other. How do I get rid of this? I don't even know what that shipping option is and am afraid this will scare away customers finalizing purchases. I see the listing in my easyship dashboard under couriers, but I can't remove it. Please advise. Thanks!
Posted by G Scott 8 months ago
Hello , By using the Create a shipment API i have an issue, here is the json i POST {"destination_country_alpha2":"JPN","destination_city":"\u5927\u962a\u5e02\u4e2d\u592e\u533a","destination_name":"\u5c0f\u9593\u5eb7\u88d5","destination_address_line_1":"\u96e3\u6ce25\u4e01\u76ee1-60 27\u968e WeWork","destination_phone_number":"+81 070-1063-3603","platform_name":"Rakuten","platform_order_number":"373496-20191011-00000735","taxes_duties_paid_by":"Receiver","is_insured":"true","destination_postal_code":"5420076","destination_email_address":"[email protected]","items":[{"description":"Dry food and Supplement","category":"Health & Beauty","actual_weight":"999999999","height":"0","width":"0","length":"0","declared_currency":"JPY","declared_customs_value":5200,"sku":"001"}]} As you can see, i have a value for destination_country_alpha2 but here is the error i got {"Exceptions::ManagerError":"CloudShipmentManagerError - action: create_by_api - Destination country can't be blank"} can you maybe help me on that . Thank you Best regards
Posted by Soheyb 8 months ago
We are a small family business of metal fabricators, and we would like to have access to e-commerce? But I had seach for so many different plans that you guys offer, the now I am so confused. We would be shipping metal, stainless steel Aluminum materials so my question will be which plan will apply best for us as an industrial fabricator?
Posted by Saile R Martinez 8 months ago
Shipping rates not update if use other plugin to change product dimensions: width, height, length, wight. Example: https://woocommerce.com/products/measurement-price-calculator/ I've checked, your plugin always get origin product info instead of cart items info.
Posted by Tiny 8 months ago
When I try to request the /track/v1/checkpoints endpoint, I get the error response "User doesn't have permissions for this request". When I try to request the /track/v1/status endpoint, I get the expected results with the information pertinent to the shipment I have queried. The access token I am using has all of the 9 "Scopes" boxes checked on the API Integration page in the Easyship interface.
Posted by JR 8 months ago