Hi, We’re using the API to get rates and create shipments. Getting rates is working fine but, since recently, shipment creation fails in at least the majority of cases. The fact that it failed seems to be the only information we have, but we’d need to know why and what is going wrong. It seems that the API response (as per https://developers.easyship.com/reference#shipments) does not provide any details in case of failure. So, can you tell us more, e.g. based on a log at your end? (If you have a log, you’ll probably find the relevant records; otherwise we could provide some hints like IDs and timestamps.) In the future, how to get such information in case of it happening again? A log accessible through our dashboard would certainly be helpful, but we can’t find anything like it.
Posted by Sean 12 months ago
Hello, We are creating easyship order shipments through php using following links: 1) https://api.easyship.com/shipment/v1/shipments 2) https://api.easyship.com/shipment/v1/shipments/create_and_buy_label shipments are creating successfully, but further we are trying to track those shipping status & we are continuously getting "Created" status. Also we are putting shipping id into easyship-tracking link then its showing message like "Your package is being prepared, no tracking is available yet. It should appear soon" Why we are not getting further shipping status in response or in tracking results. Is there any kind of settings or what, please suggest me ideas or changes to solve above issue.
Posted by Webizz about a year ago
I see there are only limited cases of web-hook events. I wanna ask if there is any accidental events, how will Easyship notify me? For instance, if the actual weight and dimension of my shipping item is way greater than what i have declared, how will this case be handled? I also want to know in general, how can i monitor my shipment events completely through automate processes. Thanks.
Posted by Falcon Lin about a year ago
On the "Get a quote" page at https://app.easyship.com/quote, when I have the origin and destination as both within the US, the only options which ever come up are USPS, usually USPS - Priority Mail and USPS - Priority Mail Express. Regardless of what I set the height, length, width, weight and receiver zip code values to, USPS is always the only option which comes up, never any of the other couriers like UPS, DHL and Fedex. Alternative options only show up if I set the destination as being outside of the US. I'm pretty sure this is a bug, as even if I create a rule that "For all shipments where the number of items is greater than or equal to 1, never use USPS - Priority Mail or USPS - Priority Mail Express." I still get these two options as the only ones to show up. I noticed that another user two years ago had the same issue, and it doesn't seem to have ever been truly resolved.
Posted by Devin about a year ago
On the "Get a quote" page at https://app.easyship.com/quote, the only options which ever come up are USPS, usually USPS - Priority Mail and USPS - Priority Mail Express. Regardless of what I set the height, length, width, weight and receiver zip code values to, USPS is always the only option which comes up, never any of the other couriers like UPS, DHL and Fedex. I'm pretty sure this is a bug, as even if I create a rule that "For all shipments where the number of items is greater than or equal to 1, never use USPS - Priority Mail or USPS - Priority Mail Express." I still get these two options as the only ones to show up. I noticed that another user two years ago had the same issue, and it doesn't seem to have ever been truly resolved.
Posted by Devin O'Keefe about a year ago
The Easyship plug-in for Wordpress/Woocommerce is causing issues with my site and reading through the support section of the plug-in other are experiencing this as well. https://wordpress.org/plugins/easyship-woocommerce-shipping-rates Wordpress Site Health check is showing the 4 errors below when Easyship plug-in is turned on. 1. The REST API request failed due to an error. Error:  cURL error 28: Operation timed out after 10001 milliseconds with 0 out of -1 bytes received 2. The loopback request to your site failed, this means features relying on them are not currently working as expected. Error:  cURL error 28: Operation timed out after 10001 milliseconds with 0 out of -1 bytes received 3. The scheduled event, action_scheduler_run_queue, is late to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended. 4. Background updates ensure that WordPress can auto-update if a security update is released for the version you are currently using. When looking through the debug logs I noticed that my error logs are filling up with the following 4 error messages. 1. PHP Warning: session_start(): Cannot start session when headers already sent in /home/forgetme/public_html/wp-content/plugins/easyship-woocommerce-shipping-rates/easyship.php on line 73 2. PHP Notice: Undefined index: es_api_key in /home/forgetme/public_html/wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php on line 32 3. PHP Notice: Undefined index: es_api_secret in /home/forgetme/public_html/wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php on line 33 4. PHP Notice: Undefined index: es_taxes_duties in /home/forgetme/public_html/wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php on line 36 I like using your product for my shipping needs, but this plug-in doesn't get fixed soon then I"m going to need to start looking for a different shipping partner since this is impact the performance of my Woocommerce site. Additional info that might be helpful: WordPress version: 5.3.2 WooCommerce version: 3.9.2 PHP version: 7.3.14
Posted by Darin about a year ago
HI, I am Puja from BotPenguin , BotPenguin BotPenguin is an AI powered chatbot platform that enables you to quickly and easily build incredible chatbots to communicate and engage your customers on website, Facebook messenger and other platforms. Actually I want to integrate BotPneguin with EasyShip there are one issue while creating shipment .Is there any option to create courier _id for the testing purpose. If possible please share. mob:-7087482245 ThankYou
Posted by Puja kumari about a year ago
With my production key `https://api.easyship.com/rate/v1/rates` Listing multiple shipping options . When i choose one for create shipment it throwing error ` 'Failed to create shipment: ["error_message: Sorry, we couldn\'t find any shipping solutions based on the information provided."]' `. I'm using the same address for both listing and shipping still getting the errror
Posted by Jacky about a year ago
Hi, I have my store on woocommerce added to easyship and when I sync the store for order that's processing it gives me a success notification, but nothing imports into easy ship, or displays in the shipments. The product which has been sold does however show up under products in easyship. Please see attached screenshot. This is our first order and I hope you can assist, as we would like to be able to use easy ship automatic sync so going forward we can use easyship for all our shipments.
Posted by Parambir Sandhu about a year ago
Rate request page says 'Shipment items. You can either send item details or box + total_actual_weight' under the 'items' property. I tried sending 'box' and 'total_actual_weight' using the 'Try it' sandbox feature and it returns the error "Missing items". Why can't I send a request with no items but just 'box' and 'total_actual_weight'?
Posted by Tyson about a year ago