Discussions

Hi,

Query 1:
We have been getting this error message for the last few days.
"Sorry, we couldn't find any shipping solutions based on the information provided."

Note1 : We didn't used to get this message. It has just started appearing.
Note 2: we are using the same dimensions we have used before. Example: one week ago we did 2kg, 20x20x20, fashion etc and it worked. This week, the same details don't work (so issue is NOT that we have used bad dimensions or incorrect categories or different destinations/origins). We are using the same details that have worked before.
Note 3: We are also aware that some categories like 'mobiles" can't be selected domestically in Australia. That category was not selected, and is also not the reason for the bug.
How do we fix this bug?

Query 2:
The other issue below might be related to query 1 above:
In Australia, shipping domestically, we get 5 quotes from 5 couriers, in our easyship dashboard. When we use the API, we get 1 quote. (we are using the identical dimensions like weight, size, category etc and destinations/origins etc for both quotes). Why do we get 1 courier option through the easyship API quote and 5 through the easyship dashboard quote for a parcel to the exact same locations that has same dimensions and everything else is the same?