Discussions

We had some deliveries approved through the Easyship API, but we can't order a pickup. Note: The Fastway quote that was selected and paid for (for Australian domestic shipping) only offers free pickup, so the pickup option needs to work please.

The pickup form with dates and times appears, but when we select a date, it displays this error message:

"Error: time slot is not found or it's too late to request a pickup. Please select a different time. Time slot must be present if handover option category is "pickup"."

We tried selecting every time slot one-by-one, but none worked.

We have pickup time options appearing on the form, that can't be selected. How do we fix this?
If it's because there isn't enough time for the pickup to occur (which is unlikely as some were 1 week later and couriers normally pickup within 1 or 2 days anyway), then the form needs to display later dates (which wouldn't be helpful as companies want to ship immediately).

Otherwise, there's a different error that you need to tell us how to fix, or that you need to fix please.
Thank you.