Discussions

Hi.
We received this error message (after we searched everywhere and finally saw this in the webhooks page on our Easyship dashboard):
"This webhook has been changed to inactive due to thirty repeated failures."

We don't use the Easyship dashboard for our website's shipping, we only use the Easyship API, so we didn't know why the postage wasn't working and neither did our customers.

1. What causes this to happen? I.e what were the 30 repeated failures?
2. Is there a way to receive some sort of notification. We had people ordering shipping and paying, but then the label wouldn't generate, but we didn't know why and received no notification that our webhook was set to inactive. Can we please remove whatever causes the webhook to be inactive? Or can you at least confirm with us before making it inactive?
   Thanks,
   Luke