Error when requesting a courier pickup - Magento-Easyship Booking Management

Hi all,

Having an issue where a shipment is created and information is sent from Magento to EasyShip however receiving an error when trying to book the courier. Within Magento>Sales>EasyShip Booking Management reads 'Failed to create Pickup: Something went wrong when requesting a pickup to Couriers Please, please try later or contact Easyship Customer Service'

Can anyone suggest how we can amend this so that we can book in future?

Regards,
Mark