Discussions
Is It Possible for Customers to Create a Return Shipment to Send to Me?
What I want to achieve is to deliver our products to customers through our online store and allow customers to return products to our company through our website. While it is acceptable to receive returns at the original shipping location, I would like the returns to be sent to a fixed alternative location instead of the original shipping location. How can this be implemented?
Hi Noah,
Thank you for reaching out.
Please note that unfortunately there is no feature / shipping rule currently to automate a fixed destination address for shipments within our platform.
Hi Noah,
If you are using the API, when creating a shipment via https://developers.easyship.com/reference/shipments_create, you send in the request, thereturn_address_id
with the address_id
of the address you would like to use.
https://developers.easyship.com/reference/addresses_index allows you to get the list of address_id
you have saved under your account.
I hope this clarifies.
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