Discussions

I have several orders that I have not received the updated hook for the return. See that the order was delivered on the outbound, but not seeing the return hook bring in that information (most are sending return and I am getting hooks for them). <br /> Not getting any errors on our end for failing to parse the hooks and operate, seems like a ghost and we are just not receiving them. See that there status is updated in Easyship UI, but not seeing it at all on the webhook front. Any chance that Easyship has had occasional outages with this that have caused the kits to not be scanned on return?

Hello Admin I hope you are doing well. I am new to easyship API. So please tell me specifically which API to use and when. Best Regards

Using Sandbox API leads to no quotes returned Request: {"courier_selection":{"apply_shipping_rules":true},"origin_address":{"country_alpha2":"AU","city":"SYDNEY","postal_code":"2000","state":"NSW"},"destination_address":{"country_alpha2":"AU","postal_code":"3000","state":"VIC","city":"MELBOURNE"},"incoterms":"DDU","insurance":{"is_insured":true},"parcels":\[{"box":{"height":11.0,"length":11.0,"width":11.0},"items":[{"declared_currency":"AUD","declared_customs_value":1.0,"description":"Box","hs_code":"49011010","origin_country_alpha2":"AU","quantity":1}],"total_actual_weight":1.0}],"shipping_settings":{"units":{"dimensions":"cm","weight":"kg"}}} Response: {"rates":\[],"meta":{"pagination":{"page":1,"next":null,"count":0},"request_id":"411c1109064639fc7b9adecc1aa3cf60"}} I can share API Key in some private way also. Same for production returns some quotes.

Hello Easyship Support, I am currently developing an application that will integrate with Easyship’s API, and I would like to request access to the Sandbox environment for testing purposes. This will allow me to simulate shipping processes without incurring real charges. First: Please provide the necessary credentials and any additional information needed to set up and use the Sandbox environment. Second: How many days does it take for delivery to be approved in a sandbox environment? Third: What is required to implement tracking in a sandbox environment? I appreciate your support. Best regards,

``` "meta": { "errors": [ "Sorry, we couldn't find any shipping solutions based on the information provided." ], "request_id": "29e8ff8c610e0610f1769319b02f4955", "status": "partial_success", "unavailable_couriers": [] } ```

I'm using this <https://api.easyship.com/2023-01/shipments> API for creating shipment but it is creating in one shipping method I'm sending the shipping id and name but its not using that particular shipping method.

I am not able to use this epi endpoint <https://api.easyship.com/2023-01/shipping_rules> { "error": { "code": "forbidden", "details": [ "Access to this resource requires scope(s) shipping_rule." ], "message": "You do not have permission to access this resource. Please contact our support team or your account manager if you believe you should have access.", "request_id": "afbf9eb37531f075083ca3e31b5c454b", "type": "invalid_request_error" } } Also there is no scope listed in the api integration scopes

We have an integration created on the main dashboard. Here we had Procuction and Sandbox API creds. I have tried to change the scopes to add Box endpoint but it showed me unknown error. After reloading the page we don't have Sandbox credentials anymore. Creating the new integration doesn't help. Support team suggested to write here about the issue.

I have set up a webhook trigger for the shipment.tracking.status.changed event. For some orders, the event did not fire for the status "Out for Delivery," while for other orders, it worked fine. This issue occurs in the morning only for some orders ,when the order is onboard for delivery.

My soon to be launched e-store is hosted on GrooveKart. Is there any way I can use Easyship? I know it's not on the list of integrations, but what if I used something like Zapier? Thank you.