I've been told in your support chat, that you don't support Single Sign-On and Multi-Factor Authentication yet. Is that something you have on your roadmap? It's quite common for cloud solutions to manage user access via Azure AD or Okta. Thanks, Klaus
Posted by Klaus Lackermeier 3 days ago
We see an error message "Address does not exist" in our Omnyfy integrated website. It used to show rates when we used Sandbox token, but with production token we getting this error In the log file on Omnyfy we see the records like that: Additional information we have found in Easyship API log, error looks like: 2021-04-02T23:32:51+00:00 INFO (6): {"origin_address_id":"3b9d6a71-XXXXX","origin_postal_code":"3076","origin_country_alpha2":"AU","destination_postal_code":"3000","destination_country_alpha2":"AU","destination_city":"MELBOURNE","destination_address_line_1":"101 Collins Street","taxes_duties_paid_by":"Sender","is_insured":"true","output_currency":"AUD","items":[{"actual_weight":"2.0000","height":"27","width":"22","length":"31","category":"dry_food_supplements","declared_currency":"AUD","declared_customs_value":3.9,"quantity":1}]} 2021-04-02T23:32:51+00:00 INFO (6): {"message":"Address does not exist"} Note I've changed the characters origin_address_id for confidentiality
Posted by Alexander Levashov 6 days ago
after called a create shipment api in Sandbox and got the following error {"message":"Failed to create shipment: [\"error_message: Sorry, we don't support this item category for Singapore. (Health \u0026 Beauty)\"]"} May I know what category can be supported in Singapore ? Many Thanks.
Posted by Lam 11 days ago
In the Creating A Shipment Docs, Step1: after selected a rate and chose the courier_id and sent the request to /shipment endpoint with the selected_courier_id. Step2: In the JSON response from easyship (below picture), I saw there are 2 courier information, 1 is DHL Express, and 1 is UPS. - My question is, isn’t that it only shows the courier id that I selected in Step1? - Why there are 2 different courier information? - Is that the “shipment_charge_total” the final charges if I want to ship this item? No any other charges? "selected_courier": { "id": "2a17f7aa-51f7-4d36-bca8-e77c164cb52a", "name": "DHL Express", "min_delivery_time": 2, "max_delivery_time": 3, "shipment_charge": 284.9, "fuel_surcharge": 32.05125, "remote_area_surcharge": 0, "shipment_charge_total": 316.95125, "warehouse_handling_fee": 0, "insurance_fee": 0, "ddp_handling_fee": 0, "import_tax_charge": 0, "import_duty_charge": 0, "total_charge": 316.95, "is_above_threshold": false, "effective_incoterms": "DDU", "estimated_import_tax": 0, "estimated_import_duty": 0, "courier_does_pickup": false, "courier_dropoff_url": "https://www.easyship.com/drop-off/dhl/hk", "courier_remarks": null, "payment_recipient": "Easyship" }, "rates": [ { "courier_id": "b8d528a7-a2d4-4510-a7ac-11cbbb6542cd", "courier_name": "UPS", "min_delivery_time": 1, "max_delivery_time": 3, "value_for_money_rank": 1.0, "delivery_time_rank": 1.0, "shipment_charge": 237.50, "fuel_surcharge": 22.56, "remote_area_surcharge": 0, "shipment_charge_total": 260.06, "warehouse_handling_fee": 0, "insurance_fee": 0.0, "ddp_handling_fee": 0.0, "import_tax_charge": 0.0, "import_duty_charge": 0.0, "total_charge": 260.06, "is_above_threshold": false, "effective_incoterms": "DDU", "estimated_import_tax": 0, "estimated_import_duty": 0, "courier_does_pickup": true, "courier_dropoff_url": "", "tracking_rating": 3.0, "courier_remarks": null, "payment_recipient": "Easyship" } ]
Posted by Martin Choi 27 days ago
I have already requested with an Ticket ID: 249674 I am Using the Sandbox URL for Testing My Application, I am using two API call for 1. Create Shipment API: https://api.easyship.com/shipment/v1/shipments 2. Confirm and by label: https://api.easyship.com/label/v1/labels 3. Webhook Created with an account: [email protected] (Endpoint URL to get it) But Still, I am not able to get the Webhook Label Response from the Endpoint URL .Please Provide a Solution ASAP.
Posted by Nagaraj 28 days ago
i'm not able to test API. I'm using these datas { "origin_country_alpha2": "SG", "origin_postal_code": "059405", "destination_country_alpha2": "US", "destination_postal_code": "10030", "taxes_duties_paid_by": "Sender", "is_insured": false, "items": [ { "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "mobiles", "declared_currency": "SGD", "declared_customs_value": 100 } ] } and i have the this response {"rates":[],"messages":["Validation Failure: [\"Sorry, we can't estimate the taxes \u0026 duties for this country.\"]","Sorry, we couldn't find any shipping solutions based on the information provided."]} on sandbox and this one on prod {"rates":[],"messages":["Sorry, we couldn't find any shipping solutions based on the information provided."]} can you help me?
Posted by Paul Nyoumi about a month ago
Hello we are using shift 4 shop for our website and I am looking for step by step instructions on how to make easyship and our web host work together. I looked at the docs for API and I have created an API I guess but the access token is what I was given and I am not sure where that would go on shift4shop or how to manually input the api code into the website code I have. Is it even possible to integrate the two?
Posted by Julie Hillock about a month ago
I am developing an easy ship extension using the Sandbox account credentials. I am not getting the shipment id when the shipment is created to get a label response is there any mandatory fields to be passed in order to get the label response for a particular courier Type ?. I want solid it solutions to generated label shipment carrier through the easy ship. I couldn't find an API related to this problem. Kindly provide a solution.
Posted by Nagaraj about a month ago
Hi support team, We got the product key from Walmart. Client ID: 79112b17-4063-4415-a47a-d673c24772ca Client Secret: DX9W8uv0ahs4G4d-fwNKKw2nk0d394hNaWGRRgwSKWAWtlK0JExD8Bk4CfzguIrnsqFNijY6NsB35hf1-kqY9Q Could you please helping us to integrate to our account? Thanks,
Posted by Quanjun Wang about a month ago
Hi, We need to specify courier ID while requesting Pickup. How we can get a list of all courier IDs along with Name so we can provide an option to users to select the appropriate courier before submitting a request. Thanks! Shailendra
Posted by Shailendra about a month ago
I've deleted WooCommerce connection and then reset it up with different API keys/auth, but now I'm getting multiple postings of tracking number updates for a package instead of just one. I need a way to flush all my old unused records from Easyship's servers since now my customers get 3 copies of the same tracking number showing in their confirmation email since the WooCommerce connections that were deleted are still also sending me tracking updates.
Posted by Darin about a month ago
US Territories should be billed at domestic shipping rates for USPS. See: https://faq.usps.com/s/article/What-US-Possessions-US-Territories-and-Freely-Associated-States-are-Considered-Domestic
Posted by Darin about a month ago
Hello good afternoon, I want to request help with the Request rates and taxes API. When placing all the parameters, I can't get the right answer, you could tell me that I'm doing wrong, please. Example my Request: curl --request POST \ --url https://api.easyship.com/rate/v1/rates \ --header 'Authorization: Bearer MY Token \ --header 'Content-Type: application/json' \ --data '{"origin_postal_code":"059405","destination_country_alpha2":"US","destination_postal_code":"10030","taxes_duties_paid_by":"Sender","is_insured":false,"items":[{"quantity":"1","actual_weight":10,"height":9,"width":7,"length":10,"category":"health_beauty","declared_currency":"10","declared_customs_value":10}],"apply_shipping_rules":true}' Response: { "rates":[] "messages":NULL }
Posted by Leonard jose Cuenca Roa 2 months ago
Hi there, we have set up our Easyship account, but we are unable to integrate into our shopmatic website. When we try to Add Products - it only shows Others - Import from file or Manual input, it does not show "sync from store"... Please show us how to integrate?
Posted by Phoebe 2 months ago