Going through my site health tab my website is saying there is a critical issue and after disabling and plugins until the error shows it comes up when easy ship is enabled. Although there is no issue with the store syncing orders and the sites communicating the error is as follows: The REST API request failed due to an error. Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received what would be the the best course of action to resolve this?
Posted by Austin 10 days ago
I have created a testing shipment in sandbox using create_and_buy_label API and the shipment is created with easyship_shipment_id , then I used the easyship_shipment_id to get the label from https://api.easyship.com/label/v1/labels, but it returned error: {"message":"Shipments not found or labels already requested: ESUS10018758","errors":["Shipments not found or labels already requested: ESUS10018758"],"labels":[],"total_cost":null,"available_balance":-1673.52} Please kindly advise what's the problem, Thanks!
Posted by Phoebe 18 days ago
Hello team, My requirements: For sending parcel, I need to calculate shipping prices only. I am targeting 7-8 courier services namely Aramex, fedEx, tnt, DHL, etc. For courier service there can be any source country or any destination country. Is it possible with EasyShip API ?? I am stuck. Please help. Looking for your response.
Posted by Admin 19 days ago
When customers are checking out of my store (WordPress WooCommerce), the first shipping options that show up are three different DHL eCommerce shipping options and no other. How do I get rid of this? I don't even know what that shipping option is and am afraid this will scare away customers finalizing purchases. I see the listing in my easyship dashboard under couriers, but I can't remove it. Please advise. Thanks!
Posted by G Scott about a month ago
Hello , By using the Create a shipment API i have an issue, here is the json i POST {"destination_country_alpha2":"JPN","destination_city":"\u5927\u962a\u5e02\u4e2d\u592e\u533a","destination_name":"\u5c0f\u9593\u5eb7\u88d5","destination_address_line_1":"\u96e3\u6ce25\u4e01\u76ee1-60 27\u968e WeWork","destination_phone_number":"+81 070-1063-3603","platform_name":"Rakuten","platform_order_number":"373496-20191011-00000735","taxes_duties_paid_by":"Receiver","is_insured":"true","destination_postal_code":"5420076","destination_email_address":"70e2ae8eb705ae80cc990e20120d73fcs1@pc.fw.rakuten.ne.jp","items":[{"description":"Dry food and Supplement","category":"Health & Beauty","actual_weight":"999999999","height":"0","width":"0","length":"0","declared_currency":"JPY","declared_customs_value":5200,"sku":"001"}]} As you can see, i have a value for destination_country_alpha2 but here is the error i got {"Exceptions::ManagerError":"CloudShipmentManagerError - action: create_by_api - Destination country can't be blank"} can you maybe help me on that . Thank you Best regards
Posted by Soheyb about a month ago
We are a small family business of metal fabricators, and we would like to have access to e-commerce? But I had seach for so many different plans that you guys offer, the now I am so confused. We would be shipping metal, stainless steel Aluminum materials so my question will be which plan will apply best for us as an industrial fabricator?
Posted by Saile R Martinez about a month ago
Shipping rates not update if use other plugin to change product dimensions: width, height, length, wight. Example: https://woocommerce.com/products/measurement-price-calculator/ I've checked, your plugin always get origin product info instead of cart items info.
Posted by Tiny about a month ago
When I try to request the /track/v1/checkpoints endpoint, I get the error response "User doesn't have permissions for this request". When I try to request the /track/v1/status endpoint, I get the expected results with the information pertinent to the shipment I have queried. The access token I am using has all of the 9 "Scopes" boxes checked on the API Integration page in the Easyship interface.
Posted by JR about a month ago
I have a webhook set up to receive numerous types of events from Easyship. I have tested each event type (using the 'Test' button in the webhook modal window). All of the event types (including the shipment.tracking.status.changed event) work fine and are received and logged by my system. During regular operation, however, it seems that Easyship is NOT firing this event type when it occurs on our account. As an example, I've been logging all incoming events for about a month now and the only times we have ever seen the tracking.status.changed event is when someone has used the 'Test' button. We have hundreds or thousands of tracking checkpoints events logged, but we never see the the event type in question being sent.
Posted by Justin 2 months ago
Hi. We received this error message (after we searched everywhere and finally saw this in the webhooks page on our Easyship dashboard): "This webhook has been changed to inactive due to thirty repeated failures." We don't use the Easyship dashboard for our website's shipping, we only use the Easyship API, so we didn't know why the postage wasn't working and neither did our customers. 1. What causes this to happen? I.e what were the 30 repeated failures? 2. Is there a way to receive some sort of notification. We had people ordering shipping and paying, but then the label wouldn't generate, but we didn't know why and received no notification that our webhook was set to inactive. Can we please remove whatever causes the webhook to be inactive? Or can you at least confirm with us before making it inactive? Thanks, Luke
Posted by Luke 2 months ago
I am developing my first two eCommerce sites for two different clients...and they both want to be able to ship UPS...I dont mind reading how this all works, but like to make sure it will even work before I do
Posted by Tim Flanagan 3 months ago
We had some deliveries approved through the Easyship API, but we can't order a pickup. Note: The Fastway quote that was selected and paid for (for Australian domestic shipping) only offers free pickup, so the pickup option needs to work please. The pickup form with dates and times appears, but when we select a date, it displays this error message: "Error: time slot is not found or it's too late to request a pickup. Please select a different time. Time slot must be present if handover option category is "pickup"." We tried selecting every time slot one-by-one, but none worked. We have pickup time options appearing on the form, that can't be selected. How do we fix this? If it's because there isn't enough time for the pickup to occur (which is unlikely as some were 1 week later and couriers normally pickup within 1 or 2 days anyway), then the form needs to display later dates (which wouldn't be helpful as companies want to ship immediately). Otherwise, there's a different error that you need to tell us how to fix, or that you need to fix please. Thank you.
Posted by Luke 3 months ago
Hi, Query 1: We have been getting this error message for the last few days. "Sorry, we couldn't find any shipping solutions based on the information provided." Note1 : We didn't used to get this message. It has just started appearing. Note 2: we are using the same dimensions we have used before. Example: one week ago we did 2kg, 20x20x20, fashion etc and it worked. This week, the same details don't work (so issue is NOT that we have used bad dimensions or incorrect categories or different destinations/origins). We are using the same details that have worked before. Note 3: We are also aware that some categories like 'mobiles" can't be selected domestically in Australia. That category was not selected, and is also not the reason for the bug. How do we fix this bug? Query 2: The other issue below might be related to query 1 above: In Australia, shipping domestically, we get 5 quotes from 5 couriers, in our easyship dashboard. When we use the API, we get 1 quote. (we are using the identical dimensions like weight, size, category etc and destinations/origins etc for both quotes). Why do we get 1 courier option through the easyship API quote and 5 through the easyship dashboard quote for a parcel to the exact same locations that has same dimensions and everything else is the same?
Posted by Luke 3 months ago
Hi, The quotes provided in Australia are all for pickup only, i.e. the couriers don't allow drop-offs but they pick up parcels. How are they notified through the API to pick one up? If we select the date and time collection form, are they notified then or is it when we purchase label etc? Or do we need to build a form requesting courier pickup? Thanks, Luke
Posted by Luke Cubis 4 months ago