Hi. I have a problem with the plugin on my website with wordpress, it is showing this error: The REST API request failed due to an error. Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 out of -1 bytes received The loopback request to your site failed, this means features relying on them are not currently working as expected. Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 out of -1 bytes received I have been using your plugin for a long time but I have had this problem for a few days. please help me Thanks
Posted by Erick T. 3 days ago
John Mar 21, 06:39 CST Hello. We seem to be getting rate limited when we hit your /shipment/v1/shipments/ in a large batch. We can back off. However, it was tricky to figure out, because when we hit to hard, the API starts returning 403s rather than 200s. I would have expected 429s in this situation. It's making us need to write custom code to handle this anomaly. Any chance you could return 429s instead? Or help us understand this choice? Also, what is your rate limit strategy (we would like to treat it intelligently and respond in a complimentary fashion).
Posted by John Randall 5 days ago
Hi, We have an issue on the on the API, when we want add a courrier: Here is what we post: {"shipments":[{"easyship_shipment_id":"ESHK17988899","courier_id":"b0539461-aab2-4ea1-afd6-c2d2c4bfca23"}]} And the API tell us: "Cannot assign courier to shipment: ESHK17988899 (Courier is not found)" what can be the issue ? Thank you Best regards
Posted by Soheyb 7 days ago
WordPress 5.3.2 (Multisite) WooCommerce 4.0.1 Easyship 0.6.0 New to Easyship and getting "no shipping methods" at checkout. Already tried everything here https://support.easyship.com/hc/en-us/articles/360000306291-Connect-WooCommerce. My products have weights and dimensions set properly as well. I have Whole Sale Suite but it's not enabled for this particular subsite. Would appreciate if support personnel can help me check it out. I can issue a temporary login.
Posted by Jimmy 8 days ago
How do I test shipping / orders without being charged? When I use Stripe to take the credit card information, it has a sandbox token so I don't get charged for testing. How do I test without being charged shipping if I use the Easy Ship production toked for testing?
Posted by Ryan P Casey 12 days ago
How do I test shipping / orders without being charged? When I use Stripe to take the credit card information, it has a sandbox token so I don't get charged for testing. How do I test without being charged shipping if I use the Easy Ship production toked for testing?
Posted by Ryan P Casey 12 days ago
Once I submit the order, tracking information never appears in my Notes in Woo Commerce as stated in the Connect to Woo Commerce doc you provide: https://support.easyship.com/hc/en-us/articles/360000306291-Connect-WooCommerce. Also, my orders show up as Processing in Woo Commerce, but never Sync Orders as Shipments in Easy Ship. I click Begin Fulfillment in Woo Commerce Orders and nothing appears to happen in Woo Commerce, or Easy Ship. How do I get my order to sync with Easy Ship using the Woo Commerce Connect provided by Easy Ship?
Posted by Ryan P Casey 12 days ago
There seems to be an issue with your plugin. It seems it is not compatible with new woocommerce version 4 release. Now when you try to check out on the site, the easy ship plugin option does not allow you to pick different shipping class than one that it selects by default. Please add a item sold by our company to the cart and see this issue first hand. This issue if not rectified, will cause me to go with another company, even as I have just started using easyship and processing orders.
Posted by Parambir Sandhu 15 days ago
Hi, We’re using the API to get rates and create shipments. Getting rates is working fine but, since recently, shipment creation fails in at least the majority of cases. The fact that it failed seems to be the only information we have, but we’d need to know why and what is going wrong. It seems that the API response (as per https://developers.easyship.com/reference#shipments) does not provide any details in case of failure. So, can you tell us more, e.g. based on a log at your end? (If you have a log, you’ll probably find the relevant records; otherwise we could provide some hints like IDs and timestamps.) In the future, how to get such information in case of it happening again? A log accessible through our dashboard would certainly be helpful, but we can’t find anything like it.
Posted by Sean 25 days ago
Hello, We are creating easyship order shipments through php using following links: 1) https://api.easyship.com/shipment/v1/shipments 2) https://api.easyship.com/shipment/v1/shipments/create_and_buy_label shipments are creating successfully, but further we are trying to track those shipping status & we are continuously getting "Created" status. Also we are putting shipping id into easyship-tracking link then its showing message like "Your package is being prepared, no tracking is available yet. It should appear soon" Why we are not getting further shipping status in response or in tracking results. Is there any kind of settings or what, please suggest me ideas or changes to solve above issue.
Posted by Webizz about a month ago