We had some deliveries approved through the Easyship API, but we can't order a pickup. Note: The Fastway quote that was selected and paid for (for Australian domestic shipping) only offers free pickup, so the pickup option needs to work please. The pickup form with dates and times appears, but when we select a date, it displays this error message: "Error: time slot is not found or it's too late to request a pickup. Please select a different time. Time slot must be present if handover option category is "pickup"." We tried selecting every time slot one-by-one, but none worked. We have pickup time options appearing on the form, that can't be selected. How do we fix this? If it's because there isn't enough time for the pickup to occur (which is unlikely as some were 1 week later and couriers normally pickup within 1 or 2 days anyway), then the form needs to display later dates (which wouldn't be helpful as companies want to ship immediately). Otherwise, there's a different error that you need to tell us how to fix, or that you need to fix please. Thank you.
Posted by Luke 9 days ago
Hi, Query 1: We have been getting this error message for the last few days. "Sorry, we couldn't find any shipping solutions based on the information provided." Note1 : We didn't used to get this message. It has just started appearing. Note 2: we are using the same dimensions we have used before. Example: one week ago we did 2kg, 20x20x20, fashion etc and it worked. This week, the same details don't work (so issue is NOT that we have used bad dimensions or incorrect categories or different destinations/origins). We are using the same details that have worked before. Note 3: We are also aware that some categories like 'mobiles" can't be selected domestically in Australia. That category was not selected, and is also not the reason for the bug. How do we fix this bug? Query 2: The other issue below might be related to query 1 above: In Australia, shipping domestically, we get 5 quotes from 5 couriers, in our easyship dashboard. When we use the API, we get 1 quote. (we are using the identical dimensions like weight, size, category etc and destinations/origins etc for both quotes). Why do we get 1 courier option through the easyship API quote and 5 through the easyship dashboard quote for a parcel to the exact same locations that has same dimensions and everything else is the same?
Posted by Luke 9 days ago
I was sent here by your support team. I have EasyShip connected to my WooCommerce site but the shipping rates aren't calulating at checkout. I've gone throught the troubleshooting steps, deleting other shipping plugins, completely removing and re-installing Easyship but nothing. Any other steps I can try to resolve the issue?
Posted by Shannon about a month ago
Please help. Using latest version of WordPress and WooCommerce. We used query monitor plugin and found the following errors. PHP Errors in Ajax Response query-monitor.js?ver=1560667430:324 {type: "warning", message: "A non-numeric value encountered", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-shipping.php", line: 360, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_api_key", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 32, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_api_secret", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 33, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_taxes_duties", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 36, stack: Array(10), …}
Posted by Bryan 2 months ago
when i send a request to create a shipment .it is response that { "Exceptions::ManagerError": "CloudShipmentManagerError - action: create_by_api - Pickup address Please create an address before creating a shipment." } the data what i send is: { "platform_name": "Amazon", "platform_order_number": "#1234", "selected_courier_id": "b8d528a7-a2d4-4510-a7ac-11cbbb6542cd", "destination_country_alpha2": "US", "destination_city": "New York", "destination_postal_code": "10022", "destination_state": "NY", "destination_name": "Aloha Chen", "destination_address_line_1": "300 Park Avenue", "destination_phone_number": "+1 234-567-890", "destination_email_address": "api-support@easyship.com", "items": [{ "description": "Silk dress", "sku": "test", "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "fashion", "declared_currency": "SGD", "declared_customs_value": 100 }] } i don't know why it is wrong today.because it was worked well last week.
Posted by NeroZhang about a year ago
I want to solve an API first integration into e-commerce stack for following business use case a. Ability to define shipping capabilities like time deliveries , next day deliveries etc. b. Ability to define eligibility as per the contract of my shipping provide. X capability is available on on Y post code c. Ability to determine promised arrival date basis capability d. Ability to specify price the user would like to pay e. Specific area of interest [ FedX provider in UK ]
Posted by Abhishek Dwivedi about a year ago
Hi, Most of the time our customers purchase multiple items in our Shopify store. After syncing the order with easyship, it always assumed we ship out every single item in separate packages. We deleted other items and only kept one item on easyship becasue we only needed to ship out one package. As a result of that, the customer would receive a shipment notification email from Shopify stating that we only shipped out one item. Could anyone teach me how to resolve this? How can we tell the system that we put multiple items in one single package? Thank you!
Posted by Jess about a year ago
Does Easyship support ODBC connections? We're looking into integrating Easyship into our WMS (VeraCore) and they're telling me that directly connecting via an ODBC connection is the easiest way. There is also the possibility of connecting through their web-services tool, but I'm still finding more information about those.
Posted by Andrew Brock about a year ago
Not able to create labels on shipments in sandbox. I am generating shipments for testing Easyship API and api giving me response and shipment is created but when i am buying label and hit on api with "easyship_shipment_id" and "courier_id" its showing error "Shipments not found or labels already requested".Can you please tell me where i can see my all testing generated shipments??
Posted by Vinit Soni about a year ago
It would be a great feature to be able to build a shipment with multiple boxes going to one address. I know that FedEx, UPS and DHL allow you to create a master tracking number that ties all included boxes with different tracking numbers back to one number. This allows packages that cannot fit in one box to be shipped, travel and deliver together. USPS does not allow multi-box shipping under one tracking number.
Posted by Luc Gauthier about a year ago