Currently, with a UK-based Easyship account and orders/shipments that having shipping insurance. shipping rates are not returned via API. I tested 3 orders with 3 different combinations of destination and origin, all resulting in 0 rates. Those being orders from the UK to the UK, UK to the US, and the US to the US. Can anyone provide some insight?
Posted by Chubi Best about 18 hours ago
Hi Team, I am Ram, a Software developer working for my client, We are a warehouse management team based in Australia & New Zealand. Our servers are in Australia. We used Easyship API to get shipments, labels & Pickup. Now we have a client in New Zealand, we use DHL Express carrier. Now we have a problem with Pickup, As I told you first our servers are in Australia, So when we tried to get the Pickup slot using API for the carrier it returns with local DateTime. But we tried to create pickup it returns an error. "errors":["Something went wrong when requesting a pickup to DHL, please try later or contact Easyship Customer Service",[{"code":"202064","content":"The input message has invalid Pickup Type"}]] If an error occurs our service will pick the next available pickup time, Sometimes it may be the next day. It may delay the parcel delivery. Is it possible to get the Pickup slot time with time zones, or better in the request if we pass the time zone/country you can return the available slot in that time zone/country location? If the requested timezone is empty you can take the default. I hope it may use in the future. Please let me know if you have any solution. Thanks, Ram
Posted by Ram 2 days ago
Hello, we are Oneshop, an e-commerce platform for merchants to operate their eshop by using our management panel. We provide automated logistic options for merchants by connecting to EasyShip’s API, but we found that we cannot choose SF drop off only as a shipping method, only pickup service is available. May i know what is the requirement to use SF drop off service? Thank you.
Posted by Lawson 17 days ago
I am testing the rate API, but it shows me an error "Sorry, we couldn't find any shipping solutions based on the information provided" on every country I am using sandbox access token "sand_nbDSPzlOzpl8CKGhFezrqtIavaGia9XnSLYTiPB6xzY=" I am pasting my request body here: { "origin_country_alpha2": "SG", "origin_postal_code": "WC2N", "destination_country_alpha2":"US", "destination_postal_code":"10030", "items":[ { "description":"Silk dress", "sku":"PRV1001-60", "actual_weight":0.27, "height":1.7, "width":1.7, "length":1.7, "category":"fashion", "declared_currency":"AUD", "declared_customs_value":1 } ] } So, please suggest what country should i test for getting result.
Posted by Varun Rajaurya 23 days ago
I tried to create a shipment using test API but all I got is this message { "message": "Failed to create shipment: [\"error_message: Sorry, we don't support this item category for United States. (Gaming)\"]" } even though I tried different categories from your documentation every time I get this return error using postman.
Posted by John Suarez about a month ago
I have this error with your API. My sent data is : ... method: 'POST', url: 'https://api.easyship.com/rate/v1/rates', data: { origin_country_alpha2: 'FR', destination_country_alpha2: 'FR', taxes_duties_paid_by: 'Sender', items: [{ actual_weight: 1.5, height: 24, width: 35, length: 14, category: 'fashion', declared_currency: 'EUR', declared_customs_value: 150 }] }, json: true, headers: { 'Content-Type': 'application/json', 'Authorization': `Bearer ${shipping.token}`, } ... But i have this response ------------------------ messages: [ "Sorry, we couldn't find any shipping solutions based on the information provided." ] ------------------------ However when I make a request through your website https://app.easyship.com/quote in the "get a quote" i get several delivery proposals. Any help ? Thanks.
Posted by Sammy developer about a month ago
We are getting a response message of - "Sorry, we don't support this item category for Australia. (Sport & Leisure)". While all our items is labeled as 'Sports'. We are passing 10-20 items in the api and I think it's has something to do with the package dimension as there is only a limit for Australia Post but EASYSHIP is NOT SPLITTING it into multiple package when passing to AUPOST. (Note: We are using only AUPOST for our domestic shipment) In addition to this, the api is giving the wrong error message. Can someone help us with this as no rates are showing when our customer is trying to buy multiple items. I will need an urgent solutions for this ASAP. Thanks in advance.
Posted by Bryan about a month ago
API returns ["Sorry, we couldn't find any shipping solutions based on the information provided."]}" $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, "https://api.easyship.com/rate/v1/rates"); curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE); curl_setopt($ch, CURLOPT_HEADER, FALSE); curl_setopt($ch, CURLOPT_POST, TRUE); curl_setopt($ch, CURLOPT_POSTFIELDS, "{ \"origin_country_alpha2\": \"SG\", \"origin_postal_code\": \"WC2N\", \"destination_country_alpha2\": \"US\", \"destination_postal_code\": \"10030\", \"taxes_duties_paid_by\": \"Sender\", \"is_insured\": false, \"items\": [ { \"actual_weight\": 1.2, \"height\": 10, \"width\": 15, \"length\": 20, \"category\": \"mobiles\", \"declared_currency\": \"SGD\", \"declared_customs_value\": 100 } ] }"); curl_setopt($ch, CURLOPT_HTTPHEADER, array( "Content-Type: application/json", "Authorization: Bearer YOUR-TOKEN" )); $response = curl_exec($ch); curl_close($ch); var_dump($response);
Posted by Benny Yung 2 months ago
Hi! We are having trouble to generate a manifest on our shipments. One problem is that selecting all shipments method does not give us an option to generate so we have select all shipment for every page to allow us to generate and another problem is that when we click the manifest button - it ask as if we are sure to generate and we confirm but nothing happens after we confirm. Error on request : The shipment jo0K0EyEFFUAAAF0fxsdV4no cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized.
Posted by Bryan 2 months ago
Dear Support, I need to build a platform to let my customers ship their products to their customers via this easyship platform but I couldn't find a way to implement this. According to my short tries, this uses my address by default and don't allow to set the origin address. Was this expected?
Posted by Wei 2 months ago
Hello, There seems to be a discrepancy regarding the quantity field in relation to weight, dimensions & declared_customs_value. For instance declared_customs_value seems to be related to the unit price rather than the total value. But actual_weight seems to be the opposite, as in the total weight for all quantities of that item. If I submit an API rates request with the same unit weight and different quantities, the prices returned are all the same. But if I split the one item into multiple items, or use total weight of all items the prices differ. Please clarify and include this information in your API documentation. Kind regards, Michael
Posted by Michael Walalce 3 months ago
Hello Team, I am facing a issue related to categories, items of category are not supported to any of the countries. I am using sand box token => "sand_0XgiXm/JrPsaOJCOy94HN8+9oqpv8sCwXHKJBVMN+2M=" here is my code : request({ method: 'POST', url: 'https://api.easyship.com/shipment/v1/shipments', headers: { 'Content-Type': 'application/json', 'Authorization': 'Bearer sand_0XgiXm/JrPsaOJCOy94HN8+9oqpv8sCwXHKJBVMN+2M=' }, body: { "platform_name": "Amazon", "platform_order_number": "#1234", "selected_courier_id": "b8d528a7-a2d4-4510-a7ac-11cbbb6542cd", "destination_country_alpha2": "US", "destination_city": "New York", "destination_postal_code": "10022", "destination_state": "NY", "destination_name": "Aloha Chen", "destination_company_name": "My Company", "destination_address_line_1": "300 Park Avenue", "destination_address_line_2": null, "destination_phone_number": "+1 234-567-890", "destination_email_address": "[email protected]", "items": [{ "description": "toy cars", "sku": "test", "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "gaming", "declared_currency": "SGD", "declared_customs_value": 100 }] }, json: true }, function (error, response, body) { console.log('Status:', response.statusCode); console.log('Headers:', JSON.stringify(response.headers)); console.log('Response:', body); if (error) { console.log(error); } }); and getting the error: { "message": "Failed to create shipment: [\"error_message: Sorry, we don't support this item category for India. (Fashion)\"]" }
Posted by Varun Rajaurya 3 months ago
I'm trying to create a shipment by combining create shipment and buying a label by following your this API docs "https://developers.easyship.com/reference#create-a-shipment".I was able to create a shipment , but no label was generated.. values = { "platform_name": "Cura Health ", "platform_order_number": "001", "destination_country_alpha2": order.destination_country, "destination_city": order.destination_city, "destination_postal_code": order.destination_postal_code, "destination_state": order.destination_state, "destination_name": order.name, "destination_company_name": "Hugo", "destination_address_line_1": order.address, "destination_address_line_2": order.address2, "destination_phone_number": order.phone, "destination_email_address": order.email_address, "items": [ { "description": "Silk dress", "actual_weight": 0.5, "height": 10, "width": 15, "length": 20, "category": "fashion", "declared_currency": "SGD", "declared_customs_value": 100 } ], "shipments": [ { "easyship_shipment_id": order.shipment_id, "courier_id": "" }, ] } headers = { 'Content-Type': 'application/json', 'Authorization': 'Bearer xxxxxProduction API xxxxxx' } r = requests.post("https://api.easyship.com/shipment/v1/shipments/create_and_buy_label", data=json.dumps(values), headers=headers) print(r.json()) order.shipment_id = r.json()['shipment']['easyship_shipment_id'] order.shipment_status = 'Created' print(r.text)
Posted by simar 3 months ago
I'm using django to to integrate esyship with our manufacturing system and when the shipment creation event is triggered , we are getting this error " 'WSGIRequest' object has no attribute 'type' ." I would appreciate if your technical tean could help me out . Thanks !
Posted by simar 3 months ago
Company name is sent both in billing and shipping address, but it is lost when I print the label. Here is a sample of API code: 'payment_custom_field' => array ( ), 'payment_method' => 'Credit/Debit Card (3D and SCA Secured) Stripe', 'payment_code' => 'stripe', 'shipping_firstname' => 'David', 'shipping_lastname' => 'Li', 'shipping_company' => 'Allonis LLC', 'shipping_address_1' => '4078 Waterland Drive',
Posted by Mihai Beffa 3 months ago