Was playing around in the docs to answer myself but got a 500 code when testing the API. How does the shipping label get returned depending on the choice of medium (PDF, URL)? - Do you have an example of the PDF and the URL option? - What is the implication of 'buying' the label in 1 API call instead of 2? Hoping for an answer!
Posted by Gijs Verheijke 2 days ago
We are using EasyShip plugin in our wordpress website https://kidzparadize.sg. The website is hosted in DreamHost hosting. DreamHost run their own proprietary caching system in all their servers. We found that Easyship plugin is adding the 'no-cache' header and using cookies for non-logged users. This cause several errors with the current caching system which lead to 504 Gateway Time-out to our website. The cookie can be bypassed in the caching system if we know specify the name we need to look for. But we need EasyShip wordpress plugin not to add 'no-cache' or 'must-revalidate'. Appreciate urgent reply as we been experience this issues quite a while. Thanks
Posted by AR 5 days ago
We have our own FedEx courier account (with 9 services active) attached to our Easyship account, but it never shows up in the available couriers when creating a shipment or in the API rate/v1/rates call (rate/v1/rates). For example when we try to ship from The Netherlands to the USA we always only get the DHL option as a courier, which is very expensive and not logical as an option. The weird thing is that 2 weeks ago, when we had the free account and a different FedEx account, we would always get multiple options like: DHL, our FedEx service, Easyship FedEx. This is for both the API and manually adding a shipment in the dashboard. We have the Plus plan and there were no other changes made in our account that would cause this weird behavior. Thanks in advance.
Posted by Jesse 18 days ago
Hi all, Having an issue where a shipment is created and information is sent from Magento to EasyShip however receiving an error when trying to book the courier. Within Magento>Sales>EasyShip Booking Management reads 'Failed to create Pickup: Something went wrong when requesting a pickup to Couriers Please, please try later or contact Easyship Customer Service' Can anyone suggest how we can amend this so that we can book in future? Regards, Mark
Posted by Mark Baker 26 days ago
I have already requested with an Ticket ID: 249674 I am Using the Sandbox URL for Testing My Application, I am using two API call for 1. Create Shipment API: https://api.easyship.com/shipment/v1/shipments 2. Confirm and by label: https://api.easyship.com/label/v1/labels 3. Webhook Created with an account: [email protected] (Endpoint URL to get it) But Still, I am not able to get the Webhook Label Response from the Endpoint URL .Please Provide a Solution ASAP.
Posted by Nagaraj about a month ago
i'm not able to test API. I'm using these datas { "origin_country_alpha2": "SG", "origin_postal_code": "059405", "destination_country_alpha2": "US", "destination_postal_code": "10030", "taxes_duties_paid_by": "Sender", "is_insured": false, "items": [ { "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "mobiles", "declared_currency": "SGD", "declared_customs_value": 100 } ] } and i have the this response {"rates":[],"messages":["Validation Failure: [\"Sorry, we can't estimate the taxes \u0026 duties for this country.\"]","Sorry, we couldn't find any shipping solutions based on the information provided."]} on sandbox and this one on prod {"rates":[],"messages":["Sorry, we couldn't find any shipping solutions based on the information provided."]} can you help me?
Posted by Paul Nyoumi about a month ago
Hello we are using shift 4 shop for our website and I am looking for step by step instructions on how to make easyship and our web host work together. I looked at the docs for API and I have created an API I guess but the access token is what I was given and I am not sure where that would go on shift4shop or how to manually input the api code into the website code I have. Is it even possible to integrate the two?
Posted by Julie Hillock about a month ago
I am developing an easy ship extension using the Sandbox account credentials. I am not getting the shipment id when the shipment is created to get a label response is there any mandatory fields to be passed in order to get the label response for a particular courier Type ?. I want solid it solutions to generated label shipment carrier through the easy ship. I couldn't find an API related to this problem. Kindly provide a solution.
Posted by Nagaraj 2 months ago
I've deleted WooCommerce connection and then reset it up with different API keys/auth, but now I'm getting multiple postings of tracking number updates for a package instead of just one. I need a way to flush all my old unused records from Easyship's servers since now my customers get 3 copies of the same tracking number showing in their confirmation email since the WooCommerce connections that were deleted are still also sending me tracking updates.
Posted by Darin 2 months ago
US Territories should be billed at domestic shipping rates for USPS. See: https://faq.usps.com/s/article/What-US-Possessions-US-Territories-and-Freely-Associated-States-are-Considered-Domestic
Posted by Darin 2 months ago
Hello good afternoon, I want to request help with the Request rates and taxes API. When placing all the parameters, I can't get the right answer, you could tell me that I'm doing wrong, please. Example my Request: curl --request POST \ --url https://api.easyship.com/rate/v1/rates \ --header 'Authorization: Bearer MY Token \ --header 'Content-Type: application/json' \ --data '{"origin_postal_code":"059405","destination_country_alpha2":"US","destination_postal_code":"10030","taxes_duties_paid_by":"Sender","is_insured":false,"items":[{"quantity":"1","actual_weight":10,"height":9,"width":7,"length":10,"category":"health_beauty","declared_currency":"10","declared_customs_value":10}],"apply_shipping_rules":true}' Response: { "rates":[] "messages":NULL }
Posted by Leonard jose Cuenca Roa 2 months ago
Our company has been working on integrating with Easyship API. We tested the "Request rates and taxes" endpoint and all went well but when we attempted the "Create a shipment and buy label", we kept getting this error message "Failed to create shipment: [\"error_message: For United States, we don't support items with this category if the sender is covering the taxes & duties. (Home Decor)\"]" We've tried all the categories and it's still the same error it returns
Posted by Emmanuel Awotunde 4 months ago
We have some products that dropship from Printful with free shipping. We also have original items that we will be shipping to customers from our location. When you add 1 of each products into the Shopify cart, only 1 shipping option with no details shows up.
Posted by Jess Lemon 5 months ago
Hi Team, I am Ram, a Software developer working for my client, We are a warehouse management team based in Australia & New Zealand. Our servers are in Australia. We used Easyship API to get shipments, labels & Pickup. Now we have a client in New Zealand, we use DHL Express carrier. Now we have a problem with Pickup, As I told you first our servers are in Australia, So when we tried to get the Pickup slot using API for the carrier it returns with local DateTime. But we tried to create pickup it returns an error. "errors":["Something went wrong when requesting a pickup to DHL, please try later or contact Easyship Customer Service",[{"code":"202064","content":"The input message has invalid Pickup Type"}]] If an error occurs our service will pick the next available pickup time, Sometimes it may be the next day. It may delay the parcel delivery. Is it possible to get the Pickup slot time with time zones, or better in the request if we pass the time zone/country you can return the available slot in that time zone/country location? If the requested timezone is empty you can take the default. I hope it may use in the future. Please let me know if you have any solution. Thanks, Ram
Posted by Ram 5 months ago
Hello, we are Oneshop, an e-commerce platform for merchants to operate their eshop by using our management panel. We provide automated logistic options for merchants by connecting to EasyShip’s API, but we found that we cannot choose SF drop off only as a shipping method, only pickup service is available. May i know what is the requirement to use SF drop off service? Thank you.
Posted by Lawson 5 months ago