I have a webhook set up to receive numerous types of events from Easyship. I have tested each event type (using the 'Test' button in the webhook modal window). All of the event types (including the shipment.tracking.status.changed event) work fine and are received and logged by my system. During regular operation, however, it seems that Easyship is NOT firing this event type when it occurs on our account. As an example, I've been logging all incoming events for about a month now and the only times we have ever seen the tracking.status.changed event is when someone has used the 'Test' button. We have hundreds or thousands of tracking checkpoints events logged, but we never see the the event type in question being sent.
Posted by Justin 11 days ago
Hi. We received this error message (after we searched everywhere and finally saw this in the webhooks page on our Easyship dashboard): "This webhook has been changed to inactive due to thirty repeated failures." We don't use the Easyship dashboard for our website's shipping, we only use the Easyship API, so we didn't know why the postage wasn't working and neither did our customers. 1. What causes this to happen? I.e what were the 30 repeated failures? 2. Is there a way to receive some sort of notification. We had people ordering shipping and paying, but then the label wouldn't generate, but we didn't know why and received no notification that our webhook was set to inactive. Can we please remove whatever causes the webhook to be inactive? Or can you at least confirm with us before making it inactive? Thanks, Luke
Posted by Luke 20 days ago
We had some deliveries approved through the Easyship API, but we can't order a pickup. Note: The Fastway quote that was selected and paid for (for Australian domestic shipping) only offers free pickup, so the pickup option needs to work please. The pickup form with dates and times appears, but when we select a date, it displays this error message: "Error: time slot is not found or it's too late to request a pickup. Please select a different time. Time slot must be present if handover option category is "pickup"." We tried selecting every time slot one-by-one, but none worked. We have pickup time options appearing on the form, that can't be selected. How do we fix this? If it's because there isn't enough time for the pickup to occur (which is unlikely as some were 1 week later and couriers normally pickup within 1 or 2 days anyway), then the form needs to display later dates (which wouldn't be helpful as companies want to ship immediately). Otherwise, there's a different error that you need to tell us how to fix, or that you need to fix please. Thank you.
Posted by Luke 2 months ago
Hi, Query 1: We have been getting this error message for the last few days. "Sorry, we couldn't find any shipping solutions based on the information provided." Note1 : We didn't used to get this message. It has just started appearing. Note 2: we are using the same dimensions we have used before. Example: one week ago we did 2kg, 20x20x20, fashion etc and it worked. This week, the same details don't work (so issue is NOT that we have used bad dimensions or incorrect categories or different destinations/origins). We are using the same details that have worked before. Note 3: We are also aware that some categories like 'mobiles" can't be selected domestically in Australia. That category was not selected, and is also not the reason for the bug. How do we fix this bug? Query 2: The other issue below might be related to query 1 above: In Australia, shipping domestically, we get 5 quotes from 5 couriers, in our easyship dashboard. When we use the API, we get 1 quote. (we are using the identical dimensions like weight, size, category etc and destinations/origins etc for both quotes). Why do we get 1 courier option through the easyship API quote and 5 through the easyship dashboard quote for a parcel to the exact same locations that has same dimensions and everything else is the same?
Posted by Luke 2 months ago
I was sent here by your support team. I have EasyShip connected to my WooCommerce site but the shipping rates aren't calulating at checkout. I've gone throught the troubleshooting steps, deleting other shipping plugins, completely removing and re-installing Easyship but nothing. Any other steps I can try to resolve the issue?
Posted by Shannon 3 months ago
Please help. Using latest version of WordPress and WooCommerce. We used query monitor plugin and found the following errors. PHP Errors in Ajax Response query-monitor.js?ver=1560667430:324 {type: "warning", message: "A non-numeric value encountered", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-shipping.php", line: 360, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_api_key", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 32, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_api_secret", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 33, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_taxes_duties", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 36, stack: Array(10), …}
Posted by Bryan 4 months ago
when i send a request to create a shipment .it is response that { "Exceptions::ManagerError": "CloudShipmentManagerError - action: create_by_api - Pickup address Please create an address before creating a shipment." } the data what i send is: { "platform_name": "Amazon", "platform_order_number": "#1234", "selected_courier_id": "b8d528a7-a2d4-4510-a7ac-11cbbb6542cd", "destination_country_alpha2": "US", "destination_city": "New York", "destination_postal_code": "10022", "destination_state": "NY", "destination_name": "Aloha Chen", "destination_address_line_1": "300 Park Avenue", "destination_phone_number": "+1 234-567-890", "destination_email_address": "api-support@easyship.com", "items": [{ "description": "Silk dress", "sku": "test", "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "fashion", "declared_currency": "SGD", "declared_customs_value": 100 }] } i don't know why it is wrong today.because it was worked well last week.
Posted by NeroZhang about a year ago
I want to solve an API first integration into e-commerce stack for following business use case a. Ability to define shipping capabilities like time deliveries , next day deliveries etc. b. Ability to define eligibility as per the contract of my shipping provide. X capability is available on on Y post code c. Ability to determine promised arrival date basis capability d. Ability to specify price the user would like to pay e. Specific area of interest [ FedX provider in UK ]
Posted by Abhishek Dwivedi about a year ago
Hi, Most of the time our customers purchase multiple items in our Shopify store. After syncing the order with easyship, it always assumed we ship out every single item in separate packages. We deleted other items and only kept one item on easyship becasue we only needed to ship out one package. As a result of that, the customer would receive a shipment notification email from Shopify stating that we only shipped out one item. Could anyone teach me how to resolve this? How can we tell the system that we put multiple items in one single package? Thank you!
Posted by Jess about a year ago