We had some deliveries approved through the Easyship API, but we can't order a pickup. Note: The Fastway quote that was selected and paid for (for Australian domestic shipping) only offers free pickup, so the pickup option needs to work please. The pickup form with dates and times appears, but when we select a date, it displays this error message: "Error: time slot is not found or it's too late to request a pickup. Please select a different time. Time slot must be present if handover option category is "pickup"." We tried selecting every time slot one-by-one, but none worked. We have pickup time options appearing on the form, that can't be selected. How do we fix this? If it's because there isn't enough time for the pickup to occur (which is unlikely as some were 1 week later and couriers normally pickup within 1 or 2 days anyway), then the form needs to display later dates (which wouldn't be helpful as companies want to ship immediately). Otherwise, there's a different error that you need to tell us how to fix, or that you need to fix please. Thank you.
Posted by Luke 9 days ago
Hi, Query 1: We have been getting this error message for the last few days. "Sorry, we couldn't find any shipping solutions based on the information provided." Note1 : We didn't used to get this message. It has just started appearing. Note 2: we are using the same dimensions we have used before. Example: one week ago we did 2kg, 20x20x20, fashion etc and it worked. This week, the same details don't work (so issue is NOT that we have used bad dimensions or incorrect categories or different destinations/origins). We are using the same details that have worked before. Note 3: We are also aware that some categories like 'mobiles" can't be selected domestically in Australia. That category was not selected, and is also not the reason for the bug. How do we fix this bug? Query 2: The other issue below might be related to query 1 above: In Australia, shipping domestically, we get 5 quotes from 5 couriers, in our easyship dashboard. When we use the API, we get 1 quote. (we are using the identical dimensions like weight, size, category etc and destinations/origins etc for both quotes). Why do we get 1 courier option through the easyship API quote and 5 through the easyship dashboard quote for a parcel to the exact same locations that has same dimensions and everything else is the same?
Posted by Luke 9 days ago
Hi, The quotes provided in Australia are all for pickup only, i.e. the couriers don't allow drop-offs but they pick up parcels. How are they notified through the API to pick one up? If we select the date and time collection form, are they notified then or is it when we purchase label etc? Or do we need to build a form requesting courier pickup? Thanks, Luke
Posted by Luke Cubis 27 days ago
I am working with the Easyship webhooks on development server it was working. But after moving to the live server, the website is password protected due to some security reasons. By password-protected website, any other access request will be denied by the server even webhook are unable to access the request page. I need the IP address of webhooks events so that I can allow all the IP address to access the website. Please mention as much as IP addresses you are using for webhooks so that I can get all the events requests without any issue.
Posted by Shalender Kumar about a month ago
Hi, I am doing the following request body: ``` { "allow_courier_fallback": "false", "destination_address_line_1": "test", "destination_address_line_2": "", "destination_city": "Sydney", "destination_company_name": "", "destination_country_alpha2": "AU", "destination_email_address": "test@asa.com", "destination_name": "test", "destination_phone_number": "test", "destination_postal_code": "2020", "destination_state": "NSW", "easyship_shipment_id": "", "is_insured": "false", "items": [ %{ "actual_weight": "23.0", "category": "toys", "declared_currency": "AUD", "declared_customs_value": "45.0", "description": "test", "height": "20.0", "length": "10.0", "sku": "DM5NNR", "width": "12.0" } ], "order_notes": "", "platform_name": "Sheldon", "platform_order_number": "", "selected_courier_id": "f9c03bd5-dec7-4b5b-a3ac-7fa7b9d01674", "taxes_duties_paid_by": "Sender", "total_actual_weight": "" } ``` but I am getting this error as response: ``` "{\"ActiveRecord::StatementInvalid\":\"PG::InFailedSqlTransaction: ERROR: current transaction is aborted, commands ignored until end of transaction block\\n: /*application:ESAPI,controller:shipments,action:create*/ INSERT INTO \\\"shipments\\\" (\\\"type\\\", \\\"company_id\\\", \\\"shipment_state\\\", \\\"pickup_state\\\", \\\"transaction_state\\\", \\\"label_state\\\", \\\"manifest_state\\\", \\\"delivery_state\\\", \\\"store_state\\\", \\\"warehouse_state\\\", \\\"reconciliation_state\\\", \\\"destination_name\\\", \\\"destination_company_name\\\", \\\"platform_name\\\", \\\"order_notes\\\", \\\"destination_country_id\\\", \\\"incoterms\\\", \\\"buyer_selected_courier_id\\\", \\\"address_line_1\\\", \\\"state\\\", \\\"city\\\", \\\"postal_code\\\", \\\"phone_number\\\", \\\"email_address\\\", \\\"store_id\\\", \\\"origin_country_id\\\", \\\"currency\\\", \\\"service\\\", \\\"sort_by\\\", \\\"tracking_engine\\\", \\\"package_count\\\", \\\"easyship_shipment_id\\\", \\\"origin_address_id\\\", \\\"created_at\\\", \\\"updated_at\\\") VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9, $10, $11, $12, $13, $14, $15, $16, $17, $18, $19, $20, $21, $22, $23, $24, $25, $26, $27, $28, $29, $30, $31, $32, $33, $34, $35) RETURNING \\\"id\\\"\"}" ```
Posted by Cristiano about a month ago
I was sent here by your support team. I have EasyShip connected to my WooCommerce site but the shipping rates aren't calulating at checkout. I've gone throught the troubleshooting steps, deleting other shipping plugins, completely removing and re-installing Easyship but nothing. Any other steps I can try to resolve the issue?
Posted by Shannon about a month ago
Hi there. I'm sending a test post with an item category, but i'm getting back an exception---CloudShipmentManagerError - action: create_by_api - Shipment items item category can't be blank. Can you help me figure out what's wrong with this test query? request id 9e031636-1b3d-4790-b5d0-c2cd280b965d Data structure: {:platform_name=>"MyPlatform", :platform_order_number=>"MyOrderNumber", :destination_country_alpha2=>"US", :destination_city=>"San Francsico", :destination_postal_code=>"94110", :destination_state=>"CA", :destination_name=>"bobby_2", :destination_address_line_1=>"24 Peters Ave", :destination_address_line_2=>"", :destination_phone_number=>"2038563234", :destination_email_address=>"email_2@gmail.com", :items=> [{:description=>"KITTY", :sku=>"KITTY", :actual_weight=>5.0, :height=>1, :width=>1, :length=>1, :category=>"watches", :declared_currency=>"USD", :declared_customs_value=>5.0}]}
Posted by Ian Norris 2 months ago
Hi, I synced my Woocommerce store up to easyship tonight but I continue to get "There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help." I've followed all the troubleshooting steps but still no luck. Can someone please assist? Wordpress 5.2.1 and easyship 0.5.5
Posted by Toby 2 months ago
Please help. Using latest version of WordPress and WooCommerce. We used query monitor plugin and found the following errors. PHP Errors in Ajax Response query-monitor.js?ver=1560667430:324 {type: "warning", message: "A non-numeric value encountered", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-shipping.php", line: 360, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_api_key", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 32, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_api_secret", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 33, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_taxes_duties", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 36, stack: Array(10), …}
Posted by Bryan 2 months ago