Was playing around in the docs to answer myself but got a 500 code when testing the API. How does the shipping label get returned depending on the choice of medium (PDF, URL)? - Do you have an example of the PDF and the URL option? - What is the implication of 'buying' the label in 1 API call instead of 2? Hoping for an answer!
Posted by Gijs Verheijke 2 days ago
Hi. I'm trying to get the EasyShip API integration working (I know I've used it before in the past just fine) however I'm getting the error: "Shipment items item category can't be blank" when syncing and I don't know where in EasyShip I can add this information so it goes through. Thanks for your help.
Posted by Naomi 4 days ago
We are using EasyShip plugin in our wordpress website https://kidzparadize.sg. The website is hosted in DreamHost hosting. DreamHost run their own proprietary caching system in all their servers. We found that Easyship plugin is adding the 'no-cache' header and using cookies for non-logged users. This cause several errors with the current caching system which lead to 504 Gateway Time-out to our website. The cookie can be bypassed in the caching system if we know specify the name we need to look for. But we need EasyShip wordpress plugin not to add 'no-cache' or 'must-revalidate'. Appreciate urgent reply as we been experience this issues quite a while. Thanks
Posted by AR 5 days ago
I'm using my sandbox api token (though I tried once with our production token and had the same result). I'm requesting POST https://api.easyship.com/rate/v1/rates and I know my token is working because I am able to successfully get shipment lists and shipment details using the same code. When I try to post to get rates, however, I'm getting the same error no matter what variations on the post data I try: "{"message":"Rates could not be calculated","errors":["No Items"]}" I've tried many types of json bodies with the post, but the most recent one is as follows, which I took directly from a staff post on this forum: {"items":[{"actual_weight":"10.0","height":"20.0","width":"20.0","length":"30.0","category":"mobiles","declared_currency":"SGD","declared_customs_value":"100.00"}],"destination_country_alpha2":"US","destination_postal_code":"10030","is_insured":false,"origin_postal_code":"WC2N","taxes_duty_paid_by":"Sender"}
Posted by JR 17 days ago
We have our own FedEx courier account (with 9 services active) attached to our Easyship account, but it never shows up in the available couriers when creating a shipment or in the API rate/v1/rates call (rate/v1/rates). For example when we try to ship from The Netherlands to the USA we always only get the DHL option as a courier, which is very expensive and not logical as an option. The weird thing is that 2 weeks ago, when we had the free account and a different FedEx account, we would always get multiple options like: DHL, our FedEx service, Easyship FedEx. This is for both the API and manually adding a shipment in the dashboard. We have the Plus plan and there were no other changes made in our account that would cause this weird behavior. Thanks in advance.
Posted by Jesse 18 days ago
Hi all, Having an issue where a shipment is created and information is sent from Magento to EasyShip however receiving an error when trying to book the courier. Within Magento>Sales>EasyShip Booking Management reads 'Failed to create Pickup: Something went wrong when requesting a pickup to Couriers Please, please try later or contact Easyship Customer Service' Can anyone suggest how we can amend this so that we can book in future? Regards, Mark
Posted by Mark Baker 26 days ago
I've been told in your support chat, that you don't support Single Sign-On and Multi-Factor Authentication yet. Is that something you have on your roadmap? It's quite common for cloud solutions to manage user access via Azure AD or Okta. Thanks, Klaus
Posted by Klaus Lackermeier about a month ago
We see an error message "Address does not exist" in our Omnyfy integrated website. It used to show rates when we used Sandbox token, but with production token we getting this error In the log file on Omnyfy we see the records like that: Additional information we have found in Easyship API log, error looks like: 2021-04-02T23:32:51+00:00 INFO (6): {"origin_address_id":"3b9d6a71-XXXXX","origin_postal_code":"3076","origin_country_alpha2":"AU","destination_postal_code":"3000","destination_country_alpha2":"AU","destination_city":"MELBOURNE","destination_address_line_1":"101 Collins Street","taxes_duties_paid_by":"Sender","is_insured":"true","output_currency":"AUD","items":[{"actual_weight":"2.0000","height":"27","width":"22","length":"31","category":"dry_food_supplements","declared_currency":"AUD","declared_customs_value":3.9,"quantity":1}]} 2021-04-02T23:32:51+00:00 INFO (6): {"message":"Address does not exist"} Note I've changed the characters origin_address_id for confidentiality
Posted by Alexander Levashov about a month ago
after called a create shipment api in Sandbox and got the following error {"message":"Failed to create shipment: [\"error_message: Sorry, we don't support this item category for Singapore. (Health \u0026 Beauty)\"]"} May I know what category can be supported in Singapore ? Many Thanks.
Posted by Lam about a month ago
In the Creating A Shipment Docs, Step1: after selected a rate and chose the courier_id and sent the request to /shipment endpoint with the selected_courier_id. Step2: In the JSON response from easyship (below picture), I saw there are 2 courier information, 1 is DHL Express, and 1 is UPS. - My question is, isn’t that it only shows the courier id that I selected in Step1? - Why there are 2 different courier information? - Is that the “shipment_charge_total” the final charges if I want to ship this item? No any other charges? "selected_courier": { "id": "2a17f7aa-51f7-4d36-bca8-e77c164cb52a", "name": "DHL Express", "min_delivery_time": 2, "max_delivery_time": 3, "shipment_charge": 284.9, "fuel_surcharge": 32.05125, "remote_area_surcharge": 0, "shipment_charge_total": 316.95125, "warehouse_handling_fee": 0, "insurance_fee": 0, "ddp_handling_fee": 0, "import_tax_charge": 0, "import_duty_charge": 0, "total_charge": 316.95, "is_above_threshold": false, "effective_incoterms": "DDU", "estimated_import_tax": 0, "estimated_import_duty": 0, "courier_does_pickup": false, "courier_dropoff_url": "https://www.easyship.com/drop-off/dhl/hk", "courier_remarks": null, "payment_recipient": "Easyship" }, "rates": [ { "courier_id": "b8d528a7-a2d4-4510-a7ac-11cbbb6542cd", "courier_name": "UPS", "min_delivery_time": 1, "max_delivery_time": 3, "value_for_money_rank": 1.0, "delivery_time_rank": 1.0, "shipment_charge": 237.50, "fuel_surcharge": 22.56, "remote_area_surcharge": 0, "shipment_charge_total": 260.06, "warehouse_handling_fee": 0, "insurance_fee": 0.0, "ddp_handling_fee": 0.0, "import_tax_charge": 0.0, "import_duty_charge": 0.0, "total_charge": 260.06, "is_above_threshold": false, "effective_incoterms": "DDU", "estimated_import_tax": 0, "estimated_import_duty": 0, "courier_does_pickup": true, "courier_dropoff_url": "", "tracking_rating": 3.0, "courier_remarks": null, "payment_recipient": "Easyship" } ]
Posted by Martin Choi about a month ago
I have already requested with an Ticket ID: 249674 I am Using the Sandbox URL for Testing My Application, I am using two API call for 1. Create Shipment API: https://api.easyship.com/shipment/v1/shipments 2. Confirm and by label: https://api.easyship.com/label/v1/labels 3. Webhook Created with an account: [email protected] (Endpoint URL to get it) But Still, I am not able to get the Webhook Label Response from the Endpoint URL .Please Provide a Solution ASAP.
Posted by Nagaraj about a month ago
i'm not able to test API. I'm using these datas { "origin_country_alpha2": "SG", "origin_postal_code": "059405", "destination_country_alpha2": "US", "destination_postal_code": "10030", "taxes_duties_paid_by": "Sender", "is_insured": false, "items": [ { "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "mobiles", "declared_currency": "SGD", "declared_customs_value": 100 } ] } and i have the this response {"rates":[],"messages":["Validation Failure: [\"Sorry, we can't estimate the taxes \u0026 duties for this country.\"]","Sorry, we couldn't find any shipping solutions based on the information provided."]} on sandbox and this one on prod {"rates":[],"messages":["Sorry, we couldn't find any shipping solutions based on the information provided."]} can you help me?
Posted by Paul Nyoumi about a month ago
Hello we are using shift 4 shop for our website and I am looking for step by step instructions on how to make easyship and our web host work together. I looked at the docs for API and I have created an API I guess but the access token is what I was given and I am not sure where that would go on shift4shop or how to manually input the api code into the website code I have. Is it even possible to integrate the two?
Posted by Julie Hillock about a month ago
I am developing an easy ship extension using the Sandbox account credentials. I am not getting the shipment id when the shipment is created to get a label response is there any mandatory fields to be passed in order to get the label response for a particular courier Type ?. I want solid it solutions to generated label shipment carrier through the easy ship. I couldn't find an API related to this problem. Kindly provide a solution.
Posted by Nagaraj 2 months ago
Hi support team, We got the product key from Walmart. Client ID: 79112b17-4063-4415-a47a-d673c24772ca Client Secret: DX9W8uv0ahs4G4d-fwNKKw2nk0d394hNaWGRRgwSKWAWtlK0JExD8Bk4CfzguIrnsqFNijY6NsB35hf1-kqY9Q Could you please helping us to integrate to our account? Thanks,
Posted by Quanjun Wang 2 months ago
Hi, We need to specify courier ID while requesting Pickup. How we can get a list of all courier IDs along with Name so we can provide an option to users to select the appropriate courier before submitting a request. Thanks! Shailendra
Posted by Shailendra 2 months ago