Hi support team, We got the product key from Walmart. Client ID: 79112b17-4063-4415-a47a-d673c24772ca Client Secret: DX9W8uv0ahs4G4d-fwNKKw2nk0d394hNaWGRRgwSKWAWtlK0JExD8Bk4CfzguIrnsqFNijY6NsB35hf1-kqY9Q Could you please helping us to integrate to our account? Thanks,
Posted by Quanjun Wang about 5 hours ago
I've deleted WooCommerce connection and then reset it up with different API keys/auth, but now I'm getting multiple postings of tracking number updates for a package instead of just one. I need a way to flush all my old unused records from Easyship's servers since now my customers get 3 copies of the same tracking number showing in their confirmation email since the WooCommerce connections that were deleted are still also sending me tracking updates.
Posted by Darin 16 days ago
US Territories should be billed at domestic shipping rates for USPS. See: https://faq.usps.com/s/article/What-US-Possessions-US-Territories-and-Freely-Associated-States-are-Considered-Domestic
Posted by Darin 16 days ago
Hello good afternoon, I want to request help with the Request rates and taxes API. When placing all the parameters, I can't get the right answer, you could tell me that I'm doing wrong, please. Example my Request: curl --request POST \ --url https://api.easyship.com/rate/v1/rates \ --header 'Authorization: Bearer MY Token \ --header 'Content-Type: application/json' \ --data '{"origin_postal_code":"059405","destination_country_alpha2":"US","destination_postal_code":"10030","taxes_duties_paid_by":"Sender","is_insured":false,"items":[{"quantity":"1","actual_weight":10,"height":9,"width":7,"length":10,"category":"health_beauty","declared_currency":"10","declared_customs_value":10}],"apply_shipping_rules":true}' Response: { "rates":[] "messages":NULL }
Posted by Leonard jose Cuenca Roa 19 days ago
Hi there, we have set up our Easyship account, but we are unable to integrate into our shopmatic website. When we try to Add Products - it only shows Others - Import from file or Manual input, it does not show "sync from store"... Please show us how to integrate?
Posted by Phoebe about a month ago
The issue happens because EasyShip API returns weight value in kilograms rounded up to 2 decimals (eg. 0.11KG). We can immediately notice that the precision is up to "decagrams", while we need it up to grams. To reproduce, do the following: 1. Update a shipment's weight to 0.25lb (0.113398KG) through the API. 2. Check the weight in the user interface. It's 0.25lb. Good! 3. Now, get shipment through the API and notice the weight will be 0.11KG. This weight is 3 grams lighter. Bad! 4. Convert the 0.11KG to pounds, I end up with 0.2425086862202155 lb, which is much different from the initial 0.25 lb. Considering the API is returning the weight as KG, can you return more precise number? The current implementation precision is up to decagrams producing significant difference in the set and returned weight value.
Posted by John about a month ago
Here is the payload { "apply_shipping_rules":false, "box":{ "height":2, "width":2, "length":2 }, "destination_country_alpha2":"US", "destination_postal_code":"10001", "is_insured":false, "items":[ { "actual_weight":2, "height":2, "width":2, "length":2, "category":"toys", "description":"", "declared_currency":"HKD", "declared_customs_value":0, "quantity":1 } ], "origin_country_alpha2":"HK", "origin_postal_code":"0", "output_currency":"HKD" } Our own courier - `Showcase Techno` just not exist in the response
Posted by Shippicker about a month ago
Our platform has integrated with easyship API, but we have problems with two scenarios with UPS. 1. Use easyship to create a UPS shipment, order created, pick up not scheduled. 2. With the same flow, select our own UPS rate, order created, but label rejected to generate.
Posted by Mag Shum about a month ago
Our company has been working on integrating with Easyship API. We tested the "Request rates and taxes" endpoint and all went well but when we attempted the "Create a shipment and buy label", we kept getting this error message "Failed to create shipment: [\"error_message: For United States, we don't support items with this category if the sender is covering the taxes & duties. (Home Decor)\"]" We've tried all the categories and it's still the same error it returns
Posted by Emmanuel Awotunde about a month ago
Url: https://api.easyship.com/rate/v1/rates Payload: { "apply_shipping_rules": true, "box": { "height": 33.5, "width": 42.1, "length": 54.8 }, "destination_country_alpha2": "FR", "is_insured": false, "items": [ { "actual_weight": "2.000000", "height": 33.5, "width": 42.1, "length": 54.8, "category": "toys", "description": "", "declared_currency": "HKD", "declared_customs_value": 0, "quantity": 1 } ], "origin_country_alpha2": "HK", "output_currency": "HKD" } The "Showcase Techno - UPS Worldwide Saver®" only in backend but not in the API response
Posted by Shippicker 2 months ago
Hi, When my shipment contains only 1 platform order, the api return without any issues. Example: https://api.easyship.com/track/v1/checkpoints?platform_order_number=1234 However if my shipment contains more than 1 platform order, the api return no results. Did I do anything wrong here? Example: https://api.easyship.com/track/v1/checkpoints?platform_order_number=1234, Example: https://api.easyship.com/track/v1/checkpoints?platform_order_number=1234, 4567 Both examples return no results. I would like to do the search based on platform order as the shipment ID in woocommerce is saved as note, making it difficult to retrieve for queries.
Posted by Ernest Lau 2 months ago
We have some products that dropship from Printful with free shipping. We also have original items that we will be shipping to customers from our location. When you add 1 of each products into the Shopify cart, only 1 shipping option with no details shows up.
Posted by Jess Lemon 2 months ago