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response: "errors": "Items should have dimensions and a weight"

about 7 years ago by Ralf Wilden

Hi team,

Just started exploring for my client (Boxes & Things Pte Ltd).
When testing the rates API

  1. Neither sandbox nor production API token is working (from the shared details in your website)
    Only my actual client's API token works (tested api call in curl successfully)
    Question: Are the shared keys obsolete?
    Question: There is only a production API token under connect --> API integration. The sandbox API token is empty. Why?
  2. When using Postman (with production token), the response is: "errors": "Items should have dimensions and a weight". However, I copied the JSON from your website. I checked the specs and there seems nothing wrong.
  3. I also explored another testing approach: When using "try it" option I am getting an authentication key but nothing happens. There is no actual communication going on? Perhaps I don't understand how it works....