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Track a shipment just show status "Label Ready"

Hello,
I have been buying a label (of course buy a shipment before) and then use track API (sandbox): https://api.easyship.com/track/v1/checkpoints,
but got status Label Ready, wait a whole week and status not changed
Did I miss some step?
One more question, callback url installed in Dashboard -> Account -> Company -> Website URL, right?