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URGENT - API IS CRASHING MY SITE!!!!!!!!!!!!!!!!!!!

YOUR API IS CRASHING MY SITE!!!!!! HELP NOW!!!!!!! Here is what we are getting

"Too Many Requests"

Method: POST, RequestUri: 'https://api.easyship.com/v2/rates

Why is this happening I have 10,000 users on the platform and we can not order. THIS SUCKS!!!!