Discussions

Hello, we are unable to generate label and we are receiving "undefined method `[]' for nil:NilClass" error. We also noticed that the country in the response for the origin address is United States although it is sent in the request as GB (United Kingdom). Can someone please help us generate a label?
The request:

{
    "origin_address": {
        "name": "Customer",
        "company_name": "Customer",
        "line_1": "84 hartley green gardens",
        "line_2": "",
        "state": "billinge",
        "city": "wigan",
        "postal_code": "wn57ga",
        "country_alpha2": "GB",
        "phone_number": "+3106-89826441",
        "email_address": "[email protected]"
    },
    "output_currency": "USD",
    "platform_name": "Open Border - #L11962-gb-3",
    "platform_order_number": "#L11962-gb-3",
    "taxes_duties_paid_by": "receiver",
    "is_insured": false,
    "destination_country_alpha2": "GB",
    "destination_city": "wigan",
    "destination_state": "billinge",
    "destination_postal_code": "wn57ga",
    "destination_address_line_1": "85 hartley green gardens",
    "destination_address_line_2": "",
    "destination_name": "Luminskin TEST",
    "destination_company_name": "Luminskin TEST",
    "destination_phone_number": "+3106-89826441",
    "destination_email_address": "[email protected]",
    "items": [
        {
            "actual_weight": 0.0453592,
            "height": 0,
            "width": 0,
            "length": 0,
            "category": "Accessory",
            "declared_currency": "USD",
            "declared_customs_value": 0.01,
            "quantity": 1,
            "sku": "S1A",
            "description": "S1A",
            "origin_country_alpha2": "KR",
            "hs_code": "330499"
        }
    ],
    "box": {
        "length": 1,
        "width": 1,
        "height": 1
    },
    "buy_label_synchronous": true,
    "format": "url",
    "label": "4x6",
    "consignee_tax_id": "",
    "allow_courier_fallback": false
}

This is the response:

{
    "shipment": {
        "created_at": "2023-02-10T04:30:28.874Z",
        "updated_at": "2023-02-10T04:30:29.852Z",
        "order_created_at": null,
        "easyship_shipment_id": "ESUS130419122",
        "origin_address": {
            "id": "f5511da8-9e27-475b-be7f-59d4c3cec809",
            "company_name": "Customer",
            "contact_name": "Customer",
            "contact_email": "[email protected]",
            "contact_phone": "+3106-89826441",
            "line_1": "84 hartley green gardens",
            "line_2": "",
            "postal_code": "wn57ga",
            "city": "wigan",
            "state": "billinge",
            "country": {
                "name": "United States"
            },
            "default_values": {
                "pickup": false,
                "billing": false,
                "sender": false,
                "return": false
            }
        },
        "store_name": "Open Border",
        "set_as_residential": false,
        "destination_name": "Luminskin TEST",
        "destination_company_name": "Luminskin TEST",
        "consignee_tax_id": "",
        "destination_address_line_1": "85 hartley green gardens",
        "destination_address_line_2": null,
        "destination_city": "wigan",
        "destination_state": "billinge",
        "destination_postal_code": "WN5 7GA",
        "destination_phone_number": "+310689826441",
        "destination_email_address": "[email protected]",
        "order_notes": null,
        "buyer_notes": null,
        "seller_notes": null,
        "order_tag_list": [],
        "platform_order_number": "#L11962-gb-3",
        "platform_name": "Open Border - #L11962-gb-3",
        "total_customs_value": 0.01,
        "total_actual_weight": 0.045,
        "total_dimensional_weight": 0.0,
        "total_volumetric_weight": 0.045,
        "is_insured": false,
        "currency": "USD",
        "shipment_state": "created",
        "pickup_state": "not_requested",
        "delivery_state": "not_created",
        "label_state": "technical_failed",
        "warehouse_state": "none",
        "label_url": null,
        "tracking_number": "ESUS130419122",
        "tracking_page_url": "https://www.trackmyshipment.co/shipment-tracking/ESUS130419122",
        "label_generated_at": null,
        "label_response": {
            "errors": [
                "undefined method `[]' for nil:NilClass"
            ],
            "status": "failure",
            "cost": 12.99,
            "available_balance": 37.01
        },
        "origin_country": {
            "name": "United States",
            "alpha2": "US"
        },
        "destination_country": {
            "name": "United Kingdom",
            "alpha2": "GB"
        },
        "items": [
            {
                "id": "ee1ebd88-b0f4-4540-b83c-2432d018c3d4",
                "description": "S1A",
                "sku": "S1A",
                "width": 0.0,
                "length": 0.0,
                "height": 0.0,
                "actual_weight": 0.045,
                "dimensional_weight": 0.0,
                "volumetric_weight": 0.045,
                "declared_customs_value": 0.01,
                "declared_currency": "USD",
                "origin_customs_value": 0.01,
                "origin_currency": "USD",
                "category": null,
                "quantity": 1
            }
        ],
        "box": {
            "name": null,
            "length": "1.0",
            "width": "1.0",
            "height": "1.0"
        },
        "selected_courier": {
            "id": "1422eb90-f90a-4afa-a7b2-83657ee54582",
            "name": "FedEx Cross Border Untracked",
            "min_delivery_time": "10",
            "max_delivery_time": "20",
            "shipment_charge": 12.99,
            "fuel_surcharge": 0.0,
            "remote_area_surcharge": 0.0,
            "remote_area_surcharges": {},
            "other_surcharges": {},
            "oversized_surcharge": 0.0,
            "additional_services_surcharge": 0.0,
            "residential_full_fee": 0.0,
            "residential_discounted_fee": 0.0,
            "shipment_charge_total": 12.99,
            "warehouse_handling_fee": 0.0,
            "insurance_fee": 0.0,
            "import_tax_charge": 0.0,
            "import_tax_non_chargeable": 0.0,
            "import_duty_charge": 0.0,
            "ddp_handling_fee": 0.0,
            "total_charge": 12.99,
            "is_above_threshold": true,
            "effective_incoterms": "DDU",
            "estimated_import_tax": 2.6,
            "estimated_import_duty": 0.0,
            "courier_does_pickup": null,
            "courier_dropoff_url": "https://tools.usps.com/find-location.htm?",
            "available_handover_options": "dropoff,free_pickup",
            "courier_remarks": null,
            "payment_recipient": "Easyship"
        },
        "is_merged": false,
        "discount": {
            "code": null,
            "amount": 0,
            "expires_at": null,
            "percentage": null,
            "origin_amount": 0
        }
    }
}