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Hi,

I connected Easyship with our WMS Logiwa. When we try to get rated we get the error message - "-> Shipping service not eligible for this order".Could you help check what could be the issue?When I look in Easyship it seems that the category is automatically set as document, not sure if he can be the issue.

{
"origin_address": {
"line_1": "125 N Caldwell Street",
"state": "KY",
"city": "Auburn",
"postal_code": "42206",
"company_name": "Shipping Department",
"contact_name": "Shipping Department",
"contact_phone": "",
"contact_email": "",
"line_2": "",
"country_alpha2": "US"
},
"destination_address": {
"line_1": "500 E Broad St",
"state": "VA",
"city": "Richmond",
"postal_code": "23219",
"company_name": "Test Test",
"contact_name": "Test Test",
"contact_phone": "",
"contact_email": "",
"line_2": "",
"country_alpha2": "US"
},
"incoterms": "DDP",
"insurance": {
"is_insured": false,
"insured_amount": null,
"insured_currency": "USD"
},
"courier_selection": {
"apply_shipping_rules": true
},
"shipping_settings": {
"units": {
"weight": "oz",
"dimensions": "in"
}
},
"parcels": [
{
"total_actual_weight": 17.0,
"box": {
"slug": "",
"length": 7.0,
"width": 10.0,
"height": 10.0
},
"items": [
{
"quantity": 6,
"category": "Documents",
"description": "canned goods",
"sku": "canned goods",
"actual_weight": 17.0,
"declared_currency": "USD",
"declared_customs_value": 7.0
}
]
}
]
}

{
"status": "success",
"rates": [
{
"courier_id": "e30d3997-d7b1-4c1d-afd2-ea1556aa943b",
"courier_name": "UPS 2nd Day Air®",
"min_delivery_time": 2,
"max_delivery_time": 2,
"cost_rank": 3.0,
"value_for_money_rank": 1.0,
"delivery_time_rank": 5.0,
"currency": "USD",
"shipment_charge": 13.62,
"fuel_surcharge": 0.0,
"remote_area_surcharge": 0.0,
"remote_area_surcharges": {},
"other_surcharges": {},
"oversized_surcharge": 0.0,
"additional_services_surcharge": 0.0,
"residential_full_fee": 0.0,
"residential_discounted_fee": 0.0,
"shipment_charge_total": 13.62,
"warehouse_handling_fee": 0.0,
"insurance_fee": 0.0,
"sales_tax": 0.0,
"provincial_sales_tax": 0.0,
"ddp_handling_fee": 0.0,
"import_tax_charge": 0.0,
"import_tax_non_chargeable": 0.0,
"import_duty_charge": 0.0,
"total_charge": 13.62,
"is_above_threshold": false,
"incoterms": "DDU",
"estimated_import_tax": 0,
"estimated_import_duty": 0,
"minimum_pickup_fee": 0.0,
"available_handover_options": "dropoff,paid_pickup",
"tracking_rating": 3.0,
"easyship_rating": 4.5,
"courier_remarks": null,
"payment_recipient": "Easyship",
"discount": {
"amount": 0,
"code": null,
"percentage": null,
"expires_at": null,
"origin_amount": 0
},
"description": "No additional taxes to be paid at delivery",
"full_description": "UPS 2nd Day Air® (2 working days) No additional taxes to be paid at delivery"
},
{
"courier_id": "2f74ee63-da36-4883-8c73-4e38beb8ff3c",
"courier_name": "UPS 2nd Day Air A.M. ®",
"min_delivery_time": 2,
"max_delivery_time": 2,
"cost_rank": 4.0,
"value_for_money_rank": 2.0,
"delivery_time_rank": 6.0,
"currency": "USD",
"shipment_charge": 14.97,
"fuel_surcharge": 0.0,
"remote_area_surcharge": 0.0,
"remote_area_surcharges": {},
"other_surcharges": {},
"oversized_surcharge": 0.0,
"additional_services_surcharge": 0.0,
"residential_full_fee": 0.0,
"residential_discounted_fee": 0.0,
"shipment_charge_total": 14.97,
"warehouse_handling_fee": 0.0,
"insurance_fee": 0.0,
"sales_tax": 0.0,
"provincial_sales_tax": 0.0,
"ddp_handling_fee": 0.0,
"import_tax_charge": 0.0,
"import_tax_non_chargeable": 0.0,
"import_duty_charge": 0.0,
"total_charge": 14.97,
"is_above_threshold": false,
"incoterms": "DDU",
"estimated_import_tax": 0,
"estimated_import_duty": 0,
"minimum_pickup_fee": 0.0,
"available_handover_options": "dropoff,paid_pickup",
"tracking_rating": 3.0,
"easyship_rating": 4.5,
"courier_remarks": null,
"payment_recipient": "Easyship",
"discount": {
"amount": 0,
"code": null,
"percentage": null,
"expires_at": null,
"origin_amount": 0
},
"description": "No additional taxes to be paid at delivery",
"full_description": "UPS 2nd Day Air A.M. ® (2 working days) No additional taxes to be paid at delivery"
},
{
"courier_id": "137a79e8-ae1c-4369-9855-44cf8ff784c4",
"courier_name": "USPS - Priority Mail Signature",
"min_delivery_time": 2,
"max_delivery_time": 3,
"cost_rank": 2.0,
"value_for_money_rank": 3.0,
"delivery_time_rank": 7.0,
"currency": "USD",
"shipment_charge": 10.69,
"fuel_surcharge": 0.0,
"remote_area_surcharge": 0.0,
"remote_area_surcharges": {},
"other_surcharges": {},
"oversized_surcharge": 0.0,
"additional_services_surcharge": 0.0,
"residential_full_fee": 0.0,
"residential_discounted_fee": 0.0,
"shipment_charge_total": 10.69,
"warehouse_handling_fee": 0.0,
"insurance_fee": 0.0,
"sales_tax": 0.0,
"provincial_sales_tax": 0.0,
"ddp_handling_fee": 0.0,
"import_tax_charge": 0.0,
"import_tax_non_chargeable": 0.0,
"import_duty_charge": 0.0,
"total_charge": 10.69,
"is_above_threshold": false,
"incoterms": "DDU",
"estimated_import_tax": 0,
"estimated_import_duty": 0,
"minimum_pickup_fee": 0.0,
"available_handover_options": "dropoff,free_pickup",
"tracking_rating": 1.0,
"easyship_rating": 3.5,
"courier_remarks": null,
"payment_recipient": "Easyship",
"discount": {
"amount": 0,
"code": null,
"percentage": null,
"expires_at": null,
"origin_amount": 0
},
"description": "No additional taxes to be paid at delivery",
"full_description": "USPS - Priority Mail Signature (2-3 working days) No additional taxes to be paid at delivery"
},
{
"courier_id": "39bfa333-c2a2-4dee-9da9-319bf38129cd",
"courier_name": "UPS 3 Day Select®",
"min_delivery_time": 3,
"max_delivery_time": 3,
"cost_rank": 1.0,
"value_for_money_rank": 4.0,
"delivery_time_rank": 8.0,
"currency": "USD",
"shipment_charge": 10.04,
"fuel_surcharge": 0.0,
"remote_area_surcharge": 0.0,
"remote_area_surcharges": {},
"other_surcharges": {},
"oversized_surcharge": 0.0,
"additional_services_surcharge": 0.0,
"residential_full_fee": 0.0,
"residential_discounted_fee": 0.0,
"shipment_charge_total": 10.04,
"warehouse_handling_fee": 0.0,
"insurance_fee": 0.0,
"sales_tax": 0.0,
"provincial_sales_tax": 0.0,
"ddp_handling_fee": 0.0,
"import_tax_charge": 0.0,
"import_tax_non_chargeable": 0.0,
"import_duty_charge": 0.0,
"total_charge": 10.04,
"is_above_threshold": false,
"incoterms": "DDU",
"estimated_import_tax": 0,
"estimated_import_duty": 0,
"minimum_pickup_fee": 0.0,
"available_handover_options": "dropoff,paid_pickup",
"tracking_rating": 3.0,
"easyship_rating": 4.5,
"courier_remarks": null,
"payment_recipient": "Easyship",
"discount": {
"amount": 0,
"code": null,
"percentage": null,
"expires_at": null,
"origin_amount": 0
},
"description": "No additional taxes to be paid at delivery",
"full_description": "UPS 3 Day Select® (3 working days) No additional taxes to be paid at delivery"
},
{
"courier_id": "1e05ed7b-4a1e-461d-9832-8530eab88fc5",
"courier_name": "UPS Next Day Air Saver®",
"min_delivery_time": 1,
"max_delivery_time": 1,
"cost_rank": 6.0,
"value_for_money_rank": 5.0,
"delivery_time_rank": 1.0,
"currency": "USD",
"shipment_charge": 37.76,
"fuel_surcharge": 0.0,
"remote_area_surcharge": 0.0,
"remote_area_surcharges": {},
"other_surcharges": {},
"oversized_surcharge": 0.0,
"additional_services_surcharge": 0.0,
"residential_full_fee": 0.0,
"residential_discounted_fee": 0.0,
"shipment_charge_total": 37.76,
"warehouse_handling_fee": 0.0,
"insurance_fee": 0.0,
"sales_tax": 0.0,
"provincial_sales_tax": 0.0,
"ddp_handling_fee": 0.0,
"import_tax_charge": 0.0,
"import_tax_non_chargeable": 0.0,
"import_duty_charge": 0.0,
"total_charge": 37.76,
"is_above_threshold": false,
"incoterms": "DDU",
"estimated_import_tax": 0,
"estimated_import_duty": 0,
"minimum_pickup_fee": 0.0,
"available_handover_options": "dropoff,paid_pickup",
"tracking_rating": 3.0,
"easyship_rating": 4.5,
"courier_remarks": null,
"payment_recipient": "Easyship",
"discount": {
"amount": 0,
"code": null,
"percentage": null,
"expires_at": null,
"origin_amount": 0
},
"description": "No additional taxes to be paid at delivery",
"full_description": "UPS Next Day Air Saver® (1 working day) No additional taxes to be paid at delivery"
},
{
"courier_id": "a623a62b-5631-4dce-ae15-bbcf89e49c52",
"courier_name": "USPS - Priority Mail Express",
"min_delivery_time": 1,
"max_delivery_time": 2,
"cost_rank": 5.0,
"value_for_money_rank": 6.0,
"delivery_time_rank": 4.0,
"currency": "USD",
"shipment_charge": 35.15,
"fuel_surcharge": 0.0,
"remote_area_surcharge": 0.0,
"remote_area_surcharges": {},
"other_surcharges": {},
"oversized_surcharge": 0.0,
"additional_services_surcharge": 0.0,
"residential_full_fee": 0.0,
"residential_discounted_fee": 0.0,
"shipment_charge_total": 35.15,
"warehouse_handling_fee": 0.0,
"insurance_fee": 0.0,
"sales_tax": 0.0,
"provincial_sales_tax": 0.0,
"ddp_handling_fee": 0.0,
"import_tax_charge": 0.0,
"import_tax_non_chargeable": 0.0,
"import_duty_charge": 0.0,
"total_charge": 35.15,
"is_above_threshold": false,
"incoterms": "DDU",
"estimated_import_tax": 0,
"estimated_import_duty": 0,
"minimum_pickup_fee": 0.0,
"available_handover_options": "dropoff,free_pickup",
"tracking_rating": 1.0,
"easyship_rating": 3.5,
"courier_remarks": null,
"payment_recipient": "Easyship",
"discount": {
"amount": 0,
"code": null,
"percentage": null,
"expires_at": null,
"origin_amount": 0
},
"description": "No additional taxes to be paid at delivery",
"full_description": "USPS - Priority Mail Express (1-2 working days) No additional taxes to be paid at delivery"
},
{
"courier_id": "70fa1197-3021-4aee-b08c-a70d6e7ac198",
"courier_name": "UPS Next Day Air®",
"min_delivery_time": 1,
"max_delivery_time": 1,
"cost_rank": 7.0,
"value_for_money_rank": 7.0,
"delivery_time_rank": 2.0,
"currency": "USD",
"shipment_charge": 43.32,
"fuel_surcharge": 0.0,
"remote_area_surcharge": 0.0,
"remote_area_surcharges": {},
"other_surcharges": {},
"oversized_surcharge": 0.0,
"additional_services_surcharge": 0.0,
"residential_full_fee": 0.0,
"residential_discounted_fee": 0.0,
"shipment_charge_total": 43.32,
"warehouse_handling_fee": 0.0,
"insurance_fee": 0.0,
"sales_tax": 0.0,
"provincial_sales_tax": 0.0,
"ddp_handling_fee": 0.0,
"import_tax_charge": 0.0,
"import_tax_non_chargeable": 0.0,
"import_duty_charge": 0.0,
"total_charge": 43.32,
"is_above_threshold": false,
"incoterms": "DDU",
"estimated_import_tax": 0,
"estimated_import_duty": 0,
"minimum_pickup_fee": 0.0,
"available_handover_options": "dropoff,paid_pickup",
"tracking_rating": 3.0,
"easyship_rating": 4.5,
"courier_remarks": null,
"payment_recipient": "Easyship",
"discount": {
"amount": 0,
"code": null,
"percentage": null,
"expires_at": null,
"origin_amount": 0
},
"description": "No additional taxes to be paid at delivery",
"full_description": "UPS Next Day Air® (1 working day) No additional taxes to be paid at delivery"
},
{
"courier_id": "4b97a37c-99bc-44f1-bd23-5ac4df0b38ce",
"courier_name": "UPS Next Day Air® Early",
"min_delivery_time": 1,
"max_delivery_time": 1,
"cost_rank": 8.0,
"value_for_money_rank": 8.0,
"delivery_time_rank": 3.0,
"currency": "USD",
"shipment_charge": 73.32,
"fuel_surcharge": 0.0,
"remote_area_surcharge": 0.0,
"remote_area_surcharges": {},
"other_surcharges": {},
"oversized_surcharge": 0.0,
"additional_services_surcharge": 0.0,
"residential_full_fee": 0.0,
"residential_discounted_fee": 0.0,
"shipment_charge_total": 73.32,
"warehouse_handling_fee": 0.0,
"insurance_fee": 0.0,
"sales_tax": 0.0,
"provincial_sales_tax": 0.0,
"ddp_handling_fee": 0.0,
"import_tax_charge": 0.0,
"import_tax_non_chargeable": 0.0,
"import_duty_charge": 0.0,
"total_charge": 73.32,
"is_above_threshold": false,
"incoterms": "DDU",
"estimated_import_tax": 0,
"estimated_import_duty": 0,
"minimum_pickup_fee": 0.0,
"available_handover_options": "dropoff,paid_pickup",
"tracking_rating": 3.0,
"easyship_rating": 4.5,
"courier_remarks": null,
"payment_recipient": "Easyship",
"discount": {
"amount": 0,
"code": null,
"percentage": null,
"expires_at": null,
"origin_amount": 0
},
"description": "No additional taxes to be paid at delivery",
"full_description": "UPS Next Day Air® Early (1 working day) No additional taxes to be paid at delivery"
}
]
}