Discussions

Our company has been working on integrating with Easyship API. We tested the "Request rates and taxes" endpoint and all went well but when we attempted the "Create a shipment and buy label", we kept getting this error message "Failed to create shipment: [\"error_message: For United States, we don't support items with this category if the sender is covering the taxes & duties. (Home Decor)\"]" We've tried all the categories and it's still the same error it returns

We have some products that dropship from Printful with free shipping. We also have original items that we will be shipping to customers from our location. When you add 1 of each products into the Shopify cart, only 1 shipping option with no details shows up.

Hi Team, I am Ram, a Software developer working for my client, We are a warehouse management team based in Australia & New Zealand. Our servers are in Australia. We used Easyship API to get shipments, labels & Pickup. Now we have a client in New Zealand, we use DHL Express carrier. Now we have a problem with Pickup, As I told you first our servers are in Australia, So when we tried to get the Pickup slot using API for the carrier it returns with local DateTime. But we tried to create pickup it returns an error. "errors":["Something went wrong when requesting a pickup to DHL, please try later or contact Easyship Customer Service",[{"code":"202064","content":"The input message has invalid Pickup Type"}]] If an error occurs our service will pick the next available pickup time, Sometimes it may be the next day. It may delay the parcel delivery. Is it possible to get the Pickup slot time with time zones, or better in the request if we pass the time zone/country you can return the available slot in that time zone/country location? If the requested timezone is empty you can take the default. I hope it may use in the future. Please let me know if you have any solution. Thanks, Ram

Hello, we are Oneshop, an e-commerce platform for merchants to operate their eshop by using our management panel. We provide automated logistic options for merchants by connecting to EasyShip’s API, but we found that we cannot choose SF drop off only as a shipping method, only pickup service is available. May i know what is the requirement to use SF drop off service? Thank you.

Hi there, how do i create a sandbox integration? there is no option to choose between sandbox or production. I was following the instructions here: https://developers.easyship.com/docs/authentication

Whenever we try to turn it off (and I have tried with 2 different browsers, just in case)

I am testing the rate API, but it shows me an error "Sorry, we couldn't find any shipping solutions based on the information provided" on every country I am using sandbox access token "sand_nbDSPzlOzpl8CKGhFezrqtIavaGia9XnSLYTiPB6xzY=" I am pasting my request body here: { "origin_country_alpha2": "SG", "origin_postal_code": "WC2N", "destination_country_alpha2":"US", "destination_postal_code":"10030", "items":[ { "description":"Silk dress", "sku":"PRV1001-60", "actual_weight":0.27, "height":1.7, "width":1.7, "length":1.7, "category":"fashion", "declared_currency":"AUD", "declared_customs_value":1 } ] } So, please suggest what country should i test for getting result.

I tried to create a shipment using test API but all I got is this message { "message": "Failed to create shipment: [\"error_message: Sorry, we don't support this item category for United States. (Gaming)\"]" } even though I tried different categories from your documentation every time I get this return error using postman.

I have this error with your API. My sent data is : ... method: 'POST', url: 'https://api.easyship.com/rate/v1/rates', data: { origin_country_alpha2: 'FR', destination_country_alpha2: 'FR', taxes_duties_paid_by: 'Sender', items: [{ actual_weight: 1.5, height: 24, width: 35, length: 14, category: 'fashion', declared_currency: 'EUR', declared_customs_value: 150 }] }, json: true, headers: { 'Content-Type': 'application/json', 'Authorization': `Bearer ${shipping.token}`, } ... But i have this response ------------------------ messages: [ "Sorry, we couldn't find any shipping solutions based on the information provided." ] ------------------------ However when I make a request through your website https://app.easyship.com/quote in the "get a quote" i get several delivery proposals. Any help ? Thanks.

We are getting a response message of - "Sorry, we don't support this item category for Australia. (Sport & Leisure)". While all our items is labeled as 'Sports'. We are passing 10-20 items in the api and I think it's has something to do with the package dimension as there is only a limit for Australia Post but EASYSHIP is NOT SPLITTING it into multiple package when passing to AUPOST. (Note: We are using only AUPOST for our domestic shipment) In addition to this, the api is giving the wrong error message. Can someone help us with this as no rates are showing when our customer is trying to buy multiple items. I will need an urgent solutions for this ASAP. Thanks in advance.