Discussions

Hi, in easyship dashboard I can see that I have three items but in the generated shipping label I could only see one? Why is that the case?

What are the maximum dimensions and weight allowed for shipments when using Easyship?

Pledgebox is importing my products to Easyship with the wrong weights and HS codes. How do you correct it, we got thousands of orders. I tried making products within easy ship but it don't work. Thx.

Can I integrate via API easyship with godaddy?

I have an API that has been working fine for several months but this past week we have had two instances where we have been unable to run our API calls and I think the error being returned is : A certificate is required to complete client authentication. The application is built on Classic ASP using WinHTTP (WinHTTP.WinHTTPRequest.5.1). The first time this error happened, the service started to work again a few hours later. Today, it has not worked at all and is down completely. My recipient account number is : CGB506463

I am unable to generate a label for shipment with ID ESGB134843408 can you please check and let me know what's the issue? Request ``` { "origin_address": { "line_1": "84 Hartley Green Gardens", "line_2": "billinge", "state": "England", "city": "wigan", "postal_code": "WN5 7GA", "country_alpha2": "GB", "company_name": "Paul Rawlings", "contact_name": "Paul Rawlings", "contact_phone": "+447936610017", "contact_email": "[email protected]" }, "sender_address": { "line_1": "84 Hartley Green Gardens", "line_2": "billinge", "state": "England", "city": "wigan", "postal_code": "WN5 7GA", "country_alpha2": "GB", "company_name": "Paul Rawlings", "contact_name": "Paul Rawlings", "contact_phone": "+447936610017", "contact_email": "[email protected]" }, "destination_address": { "line_1": "Hoevenseweg 41", "line_2": "-", "state": "North Brabant", "city": "Moerdijk", "postal_code": "4877LA", "country_alpha2": "NL", "company_name": "Vareya", "contact_name": "Vareya", "contact_phone": "+31763030540", "contact_email": "[email protected]" }, "consignee_tax_id": "123", "incoterms": "DDP", "insurance": { "is_insured": false }, "order_data": { "platform_name": "Open Border - #L4510875", "platform_order_number": "#L4510875" }, "shipping_settings": { "units": { "weight": "kg", "dimensions": "cm" }, "buy_label": true, "buy_label_synchronous": true, "printing_options": { "format": "url", "label": "4x6" } }, "parcels": [ { "total_actual_weight": 0.7909993469339472, "box": { "length": 15, "width": 10, "height": 10 }, "items": [ { "description": "S42C", "category": "Skincare", "sku": "S42C", "hs_code": "3305.10.0000", "origin_country_alpha2": "KR", "quantity": 1, "actual_weight": 0.5819995194886943, "declared_currency": "USD", "declared_customs_value": 0.01 }, { "description": "SM8", "category": "Skincare", "sku": "SM8", "hs_code": "3305.10.0000", "origin_country_alpha2": "CN", "quantity": 1, "actual_weight": 0.0719999405553024, "declared_currency": "USD", "declared_customs_value": 0.02 }, { "description": "SM9", "category": "Skincare", "sku": "SM9", "hs_code": "3305.10.0000", "origin_country_alpha2": "CN", "quantity": 1, "actual_weight": 0.1369998868899504, "declared_currency": "USD", "declared_customs_value": 0.03 } ] } ] } ``` Response ``` "{\"shipment\":{\"easyship_shipment_id\":\"ESGB134843408\",\"consignee_tax_id\":\"123\",\"courier\":null,\"created_at\":\"2023-03-09T18:01:06Z\",\"currency\":\"USD\",\"delivery_state\":\"not_created\",\"destination_address\":{\"city\":\"Moerdijk\",\"company_name\":\"Vareya\",\"contact_email\":\"[email protected]\",\"contact_name\":\"Vareya\",\"contact_phone\":\"+31763030540\",\"country_alpha2\":\"NL\",\"line_1\":\"Hoevenseweg 41\",\"line_2\":\"-\",\"postal_code\":\"4877LA\",\"state\":\"North Brabant\"},\"eei_reference\":null,\"incoterms\":null,\"insurance\":{\"is_insured\":false,\"insured_amount\":0.0,\"insured_currency\":\"USD\"},\"label_generated_at\":null,\"label_paid_at\":null,\"label_state\":\"not_created\",\"metadata\":{},\"order_created_at\":null,\"order_data\":{\"platform_name\":\"Open Border - #L4510875\",\"platform_order_number\":\"#L4510875\",\"order_tag_list\":[],\"seller_notes\":null,\"buyer_notes\":null},\"origin_address\":{\"city\":\"wigan\",\"company_name\":\"Paul Rawlings\",\"contact_email\":\"[email protected]\",\"contact_name\":\"Paul Rawlings\",\"contact_phone\":\"+447936610017\",\"country_alpha2\":\"GB\",\"line_1\":\"84 Hartley Green Gardens\",\"line_2\":\"billinge\",\"postal_code\":\"WN5 7GA\",\"state\":\"England\"},\"parcels\":[{\"box\":{\"id\":null,\"name\":null,\"outer_dimensions\":{\"length\":15.0,\"width\":10.0,\"height\":10.0},\"slug\":null,\"weight\":0.0},\"items\":[{\"actual_weight\":0.581999519488694,\"category\":null,\"contains_battery_pi966\":null,\"contains_battery_pi967\":null,\"contains_liquids\":null,\"declared_currency\":\"USD\",\"declared_customs_value\":0.01,\"description\":\"S42C\",\"dimensions\":{\"length\":0.0,\"width\":0.0,\"height\":0.0},\"hs_code\":\"3305100000\",\"origin_country_alpha2\":\"KR\",\"origin_currency\":\"USD\",\"origin_customs_value\":0.01,\"quantity\":1,\"sku\":\"S42C\"},{\"actual_weight\":0.0719999405553024,\"category\":null,\"contains_battery_pi966\":null,\"contains_battery_pi967\":null,\"contains_liquids\":null,\"declared_currency\":\"USD\",\"declared_customs_value\":0.02,\"description\":\"SM8\",\"dimensions\":{\"length\":0.0,\"width\":0.0,\"height\":0.0},\"hs_code\":\"3305100000\",\"origin_country_alpha2\":\"CN\",\"origin_currency\":\"USD\",\"origin_customs_value\":0.02,\"quantity\":1,\"sku\":\"SM8\"},{\"actual_weight\":0.13699988688995,\"category\":null,\"contains_battery_pi966\":null,\"contains_battery_pi967\":null,\"contains_liquids\":null,\"declared_currency\":\"USD\",\"declared_customs_value\":0.03,\"description\":\"SM9\",\"dimensions\":{\"length\":0.0,\"width\":0.0,\"height\":0.0},\"hs_code\":\"3305100000\",\"origin_country_alpha2\":\"CN\",\"origin_currency\":\"USD\",\"origin_customs_value\":0.03,\"quantity\":1,\"sku\":\"SM9\"}],\"total_actual_weight\":0.791}],\"pickup_state\":\"not_requested\",\"rates\":[],\"regulatory_identifiers\":{\"eori\":null,\"ioss\":null,\"vat_number\":null},\"return_address\":{\"city\":\"wigan\",\"company_name\":\"Paul Rawlings\",\"contact_email\":\"[email protected]\",\"contact_name\":\"Paul Rawlings\",\"contact_phone\":\"+447936610017\",\"country_alpha2\":\"GB\",\"line_1\":\"84 Hartley Green Gardens\",\"line_2\":\"billinge\",\"postal_code\":\"WN5 7GA\",\"state\":\"England\"},\"sender_address\":{\"city\":\"wigan\",\"company_name\":\"Paul Rawlings\",\"contact_email\":\"[email protected]\",\"contact_name\":\"Paul Rawlings\",\"contact_phone\":\"+447936610017\",\"country_alpha2\":\"GB\",\"line_1\":\"84 Hartley Green Gardens\",\"line_2\":\"billinge\",\"postal_code\":\"WN5 7GA\",\"state\":\"England\"},\"set_as_residential\":false,\"shipment_state\":\"created\",\"shipping_documents\":[],\"tracking_page_url\":\"https://www.trackmyshipment.co/shipment-tracking/ESGB134843408\",\"trackings\":[],\"updated_at\":\"2023-03-09T18:01:22Z\",\"warehouse_state\":\"none\"},\"meta\":{\"status\":\"partial_success\",\"errors\":[\"Sorry, we couldn't calculate the rates for this shipment, please try again later.\"]}}" ```

Hello, I am working to get easy ship integrated into my app. I was able to create a shipment and get back an id. However, when I try to create a label I keep getting an error: [ 'Shipments not ready to be shipped: ESFR10119781' ]. Am I able to create a label using the sandbox env? Thank you for your help!

Hello, I tried creating my first shipment, but I get a partial success and can't really understand what I'm sending wrong from the error output under the meta property: ``` easyship createShipment res.data { "shipment": { "easyship_shipment_id": "ESNL10119730", "consignee_tax_id": null, "courier": { "id": "a8b34d9c-e1a0-4bd3-a972-113a9a7c3d6a", "name": "UPS® Standard" }, "created_at": "2023-03-02T23:42:18Z", "currency": "EUR", "delivery_state": "not_created", "destination_address": { "city": "Berlin", "company_name": "Testy Testionopoulos", "contact_email": "[email protected]", "contact_name": "Testy Testionopoulos", "contact_phone": "0044011001100", "country_alpha2": "DE", "line_1": "Test 2", "line_2": null, "postal_code": "10117", "state": null }, "eei_reference": null, "incoterms": "DDU", "insurance": { "is_insured": false, "insured_amount": 28.08, "insured_currency": "EUR" }, "label_generated_at": null, "label_paid_at": "2023-03-02T23:42:18Z", "label_state": "technical_failed", "metadata": {}, "order_created_at": null, "order_data": { "platform_name": null, "platform_order_number": null, "order_tag_list": [], "seller_notes": null, "buyer_notes": null }, "origin_address": { "city": "Amsterdam", "company_name": "Testos Testopoulos", "contact_email": "[email protected]", "contact_name": "Testos Testopoulos", "contact_phone": "6900000000", "country_alpha2": "NL", "line_1": "Test 1", "line_2": null, "postal_code": "1076 CV", "state": null }, "parcels": [ { "box": { "id": null, "name": null, "outer_dimensions": { "length": 10, "width": 10, "height": 10 }, "slug": null, "weight": 0 }, "items": [ { "actual_weight": 0, "category": null, "contains_battery_pi966": null, "contains_battery_pi967": null, "contains_liquids": null, "declared_currency": "EUR", "declared_customs_value": 1.5, "description": "DESCRIPTION", "dimensions": { "length": 0, "width": 0, "height": 0 }, "hs_code": "4821104000", "origin_country_alpha2": "GR", "origin_currency": "EUR", "origin_customs_value": 1.5, "quantity": 10, "sku": null } ], "total_actual_weight": 0.001 } ], "pickup_state": "not_requested", "rates": [ { "additional_services_surcharge": 0, "available_handover_options": [ "dropoff", "paid_pickup" ], "cost_rank": 1, "courier_id": "a8b34d9c-e1a0-4bd3-a972-113a9a7c3d6a", "courier_name": "UPS® Standard", "courier_remarks": "Surcharge for Residential Deliveries", "currency": "EUR", "ddp_handling_fee": 0, "delivery_time_rank": 1, "description": null, "discount": { "amount": 0, "origin_amount": 0 }, "easyship_rating": null, "estimated_import_duty": 0, "estimated_import_tax": 0, "fuel_surcharge": 2.27, "full_description": null, "import_duty_charge": 0, "import_tax_charge": 0, "import_tax_non_chargeable": 0, "incoterms": "DDU", "insurance_fee": 0, "is_above_threshold": false, "max_delivery_time": 5, "min_delivery_time": 3, "minimum_pickup_fee": 0, "other_surcharges": null, "oversized_surcharge": 0, "payment_recipient": "Easyship", "provincial_sales_tax": 0, "rates_in_origin_currency": null, "remote_area_surcharge": 0, "remote_area_surcharges": null, "residential_discounted_fee": null, "residential_full_fee": null, "sales_tax": 0, "shipment_charge": 10.81, "shipment_charge_total": 13.08, "total_charge": 13.08, "tracking_rating": 3, "value_for_money_rank": 1, "warehouse_handling_fee": 0 } ], "regulatory_identifiers": { "eori": null, "ioss": null, "vat_number": null }, "return_address": { "city": "Amsterdam", "company_name": "Testos Testopoulos", "contact_email": "[email protected]", "contact_name": "Testos Testopoulos", "contact_phone": "6900000000", "country_alpha2": "NL", "line_1": "Test 1", "line_2": null, "postal_code": "1076 CV", "state": null }, "sender_address": { "city": "Amsterdam", "company_name": "Testos Testopoulos", "contact_email": "[email protected]", "contact_name": "Testos Testopoulos", "contact_phone": "6900000000", "country_alpha2": "NL", "line_1": "Test 1", "line_2": null, "postal_code": "1076 CV", "state": null }, "set_as_residential": false, "shipment_state": "created", "shipping_documents": [], "tracking_page_url": "https://www.trackmyshipment.co/shipment-tracking/ESNL10119730", "trackings": [], "updated_at": "2023-03-02T23:42:18Z", "warehouse_state": "none" }, "meta": { "status": "partial_success", "errors": [ "undefined method `[]' for nil:NilClass" ] } }```

We have lots of customers raising claims for their lost parcels or damaged on delivery parcels etc... But there is no way for them to track their claim's status. Is there an API available for customers to access claims status programmatically?

Under the GET for shipments and rates there's the "total_charge" - is this is updated if any adjustments are made to the shipment costs from the cariers? Looking at my data I don't believe it is. If not is there a way to get these billing adjustments through the API?