Discussions

Hi there, we are testing API but can't generate labels on sandbox environment due to this error: "We were unable to generate a label as you do not have enough funds on your account" Daniel H from support told me that we can get some credits for it: "....On this public forum, our Developers provide advice and respond to questions from customers, you can request sandbox credit via this channel." Our Customer Easyship ID CGB723425 Regards!

We imported 120 orders from pledgebox yesterday . We batch modified the box size, weight, logistics carrier, and insurance, but we can't select Insurance and USPS - Ground Advantages at the same time on Easyship, Finally, we selected insurance, but we couldn't select USPS. Why is this?

Hi folks, Now that claim information is handled by Easyship and not directly by Insureship, what's the right way to pull insurance claim information via the API? Ideally, I'd be looking for claim status, but even just a boolean flag that a claim has been filed would be quite useful. The cloud API used by the dashboard includes the information I'd be looking for, so I know it's _there_ <https://api.easyship.com/api/v1/cloud/companies/UUID/ESHKxxxxxx?include=shipment_items,list_of_couriers,status_records,checkpoints,returns,transaction_records,batches,chargeable_weight> <br>

Hello, we want to test your platform and play around with the settings, picking/packing slips and generating labels. But we don't want to generate actual labels that will cost $. do you have a sandbox environment we can play around? thanks

We're having an issue where shipments created through the API are only showing one potential courier, even though when manually inputting the shipment information multiple couriers appear. We often take preorders, and sometimes the customers preferred courier will change so suddenly, out of our several thousand shipments we'll have hundreds of shipments that have no available couriers unless we manually re-enter the order information. How can we solve this? <br>

Hi, I have zapier connected to easyship. What i want to get is a reminder or message if a shipment gets status= label created And if a shipment still after 7 days has status= label created I want to do a action, etc send a email or slack message with info about this shipment. So shipping department can get a reminder or check why the shipping company has still not picked up. Etc: Shipment with easyshipID# and ordernumber# still and tracking url =# has status label created after 7 days. Please check this shipment and make sure shipping company pick up the package. <br> I tried myself play with the easyship options in zapier but i did not manage to get this working. Any idea how i can do it? <br>

<br> I recently had a discussion with your sales representative from EasyShip regarding some functionalities and settings within the platform and I need to have a discussion with the technical person from your side. I would appreciate your assistance in clarifying and implementing the following points: 1. Default Address: Sales team mentioned that there is a default address set within the EasyShip dashboard, which is used to calculate shipping costs and create shipping orders. Could you please guide me on how to set this default address and how it affects our shipping processes? Additionally, I understand that we have the option to manually add and assign addresses within EasyShip. Could you provide further instructions on how to do this? 2. Splitting Orders: Sales team informed me that we can split orders if there are multiple vendors involved. I would like to know how to perform this action within the EasyShip dashboard to ensure smooth processing of orders with multiple vendors. 3. Changing Send-From Address: It was mentioned that we can change the "send from" address within the EasyShip dashboard, but this might affect the shipping price. I would appreciate guidance on how to change the send-from address automatically and how it impacts the shipping costs associated with orders. Your assistance in addressing these points would be greatly appreciated as we aim to optimize our shipping processes and utilize EasyShip to its fullest potential.

Hello. We are an American company selling both in the USA and Europe. Initially I needed shipping labels from Germany, so I specified Europe when registering and our account became EURO. Now we have connected API and plan to order more shipping labels from you. But we have our US card linked in dollars and it's a waste of currency conversion by our bank. I have already checked with support that it is impossible to change the currency after account registration, if only to register a new one in US dollars. Question: If I re-register a company in your service specifying the USA to have USD currency, is it possible to transfer our already activated API to that new account? Thank you for answer.

the json i am Using { "courier_selection": { "allow_courier_fallback": false, "apply_shipping_rules": true }, "shipping_settings": { "additional_services": { "qr_code": "none" } }, "parcels": \[ { "items": [ { "actual_weight": 1, "dimensions": { "length": 38, "width": 24, "height": 7.62 }, "id": "4cf5eb2f-5f69-4e80-8f40-d77269eddecd", "quantity": 1 } ] } ] } <br> Error - { "error": { "code": "invalid_content", "details": \[ "parcels[0].items[0].actual_weight can't be blank", "parcels[0].items[0].dimensions.length must be greater than 0", "parcels[0].items[0].dimensions.width must be greater than 0", "parcels[0].items[0].dimensions.height must be greater than 0" ], "message": "The request body content is not valid.", "request_id": "0ac816da74f89e7a08b35fa1acb583a0", "type": "invalid_request_error" } }