Discussions

Hi,

We are running into an issue, where after we push orders from BackerKit, if we delete any of these orders (or even further along, purchase postage, and then cancel the order for some reason) BackerKit never seems to get updated that the order is no longer with EasyShip and is stuck in a "Fulfillment Processing" state. This remains even when asking BackerKit to fetch and update EasyShip status.

I've been able to work around this problem, via BackerKit support manually updating entries that get stuck in this state, but wanted to check if this was a known limitation/bug, or if there is some step I'm missing to correctly handle this use case.

Thank You!