Discussions

I read an API to get shipping options. The problem is that I do not get fedex results. I do get a quote I get all the details also from fedex. But in reading the API I do not get. I would be happy to solve the problem. Thanks

I've deleted WooCommerce connection and then reset it up with different API keys/auth, but now I'm getting multiple postings of tracking number updates for a package instead of just one. I need a way to flush all my old unused records from Easyship's servers since now my customers get 3 copies of the same tracking number showing in their confirmation email since the WooCommerce connections that were deleted are still also sending me tracking updates.

US Territories should be billed at domestic shipping rates for USPS. See: https://faq.usps.com/s/article/What-US-Possessions-US-Territories-and-Freely-Associated-States-are-Considered-Domestic

Hello good afternoon, I want to request help with the Request rates and taxes API. When placing all the parameters, I can't get the right answer, you could tell me that I'm doing wrong, please. Example my Request: curl --request POST \ --url https://api.easyship.com/rate/v1/rates \ --header 'Authorization: Bearer MY Token \ --header 'Content-Type: application/json' \ --data '{"origin_postal_code":"059405","destination_country_alpha2":"US","destination_postal_code":"10030","taxes_duties_paid_by":"Sender","is_insured":false,"items":[{"quantity":"1","actual_weight":10,"height":9,"width":7,"length":10,"category":"health_beauty","declared_currency":"10","declared_customs_value":10}],"apply_shipping_rules":true}' Response: { "rates":[] "messages":NULL }

Our company has been working on integrating with Easyship API. We tested the "Request rates and taxes" endpoint and all went well but when we attempted the "Create a shipment and buy label", we kept getting this error message "Failed to create shipment: [\"error_message: For United States, we don't support items with this category if the sender is covering the taxes & duties. (Home Decor)\"]" We've tried all the categories and it's still the same error it returns

We have some products that dropship from Printful with free shipping. We also have original items that we will be shipping to customers from our location. When you add 1 of each products into the Shopify cart, only 1 shipping option with no details shows up.

Hi Team, I am Ram, a Software developer working for my client, We are a warehouse management team based in Australia & New Zealand. Our servers are in Australia. We used Easyship API to get shipments, labels & Pickup. Now we have a client in New Zealand, we use DHL Express carrier. Now we have a problem with Pickup, As I told you first our servers are in Australia, So when we tried to get the Pickup slot using API for the carrier it returns with local DateTime. But we tried to create pickup it returns an error. "errors":["Something went wrong when requesting a pickup to DHL, please try later or contact Easyship Customer Service",[{"code":"202064","content":"The input message has invalid Pickup Type"}]] If an error occurs our service will pick the next available pickup time, Sometimes it may be the next day. It may delay the parcel delivery. Is it possible to get the Pickup slot time with time zones, or better in the request if we pass the time zone/country you can return the available slot in that time zone/country location? If the requested timezone is empty you can take the default. I hope it may use in the future. Please let me know if you have any solution. Thanks, Ram

Hello, we are Oneshop, an e-commerce platform for merchants to operate their eshop by using our management panel. We provide automated logistic options for merchants by connecting to EasyShip’s API, but we found that we cannot choose SF drop off only as a shipping method, only pickup service is available. May i know what is the requirement to use SF drop off service? Thank you.

Hi there, how do i create a sandbox integration? there is no option to choose between sandbox or production. I was following the instructions here: https://developers.easyship.com/docs/authentication

Whenever we try to turn it off (and I have tried with 2 different browsers, just in case)