Discussions

Whenever we try to turn it off (and I have tried with 2 different browsers, just in case)

I am testing the rate API, but it shows me an error "Sorry, we couldn't find any shipping solutions based on the information provided" on every country I am using sandbox access token "sand_nbDSPzlOzpl8CKGhFezrqtIavaGia9XnSLYTiPB6xzY=" I am pasting my request body here: { "origin_country_alpha2": "SG", "origin_postal_code": "WC2N", "destination_country_alpha2":"US", "destination_postal_code":"10030", "items":[ { "description":"Silk dress", "sku":"PRV1001-60", "actual_weight":0.27, "height":1.7, "width":1.7, "length":1.7, "category":"fashion", "declared_currency":"AUD", "declared_customs_value":1 } ] } So, please suggest what country should i test for getting result.

I tried to create a shipment using test API but all I got is this message { "message": "Failed to create shipment: [\"error_message: Sorry, we don't support this item category for United States. (Gaming)\"]" } even though I tried different categories from your documentation every time I get this return error using postman.

I have this error with your API. My sent data is : ... method: 'POST', url: 'https://api.easyship.com/rate/v1/rates', data: { origin_country_alpha2: 'FR', destination_country_alpha2: 'FR', taxes_duties_paid_by: 'Sender', items: [{ actual_weight: 1.5, height: 24, width: 35, length: 14, category: 'fashion', declared_currency: 'EUR', declared_customs_value: 150 }] }, json: true, headers: { 'Content-Type': 'application/json', 'Authorization': `Bearer ${shipping.token}`, } ... But i have this response ------------------------ messages: [ "Sorry, we couldn't find any shipping solutions based on the information provided." ] ------------------------ However when I make a request through your website https://app.easyship.com/quote in the "get a quote" i get several delivery proposals. Any help ? Thanks.

We are getting a response message of - "Sorry, we don't support this item category for Australia. (Sport & Leisure)". While all our items is labeled as 'Sports'. We are passing 10-20 items in the api and I think it's has something to do with the package dimension as there is only a limit for Australia Post but EASYSHIP is NOT SPLITTING it into multiple package when passing to AUPOST. (Note: We are using only AUPOST for our domestic shipment) In addition to this, the api is giving the wrong error message. Can someone help us with this as no rates are showing when our customer is trying to buy multiple items. I will need an urgent solutions for this ASAP. Thanks in advance.

how do I turn this on, on my website.

API returns ["Sorry, we couldn't find any shipping solutions based on the information provided."]}" $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, "https://api.easyship.com/rate/v1/rates"); curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE); curl_setopt($ch, CURLOPT_HEADER, FALSE); curl_setopt($ch, CURLOPT_POST, TRUE); curl_setopt($ch, CURLOPT_POSTFIELDS, "{ \"origin_country_alpha2\": \"SG\", \"origin_postal_code\": \"WC2N\", \"destination_country_alpha2\": \"US\", \"destination_postal_code\": \"10030\", \"taxes_duties_paid_by\": \"Sender\", \"is_insured\": false, \"items\": [ { \"actual_weight\": 1.2, \"height\": 10, \"width\": 15, \"length\": 20, \"category\": \"mobiles\", \"declared_currency\": \"SGD\", \"declared_customs_value\": 100 } ] }"); curl_setopt($ch, CURLOPT_HTTPHEADER, array( "Content-Type: application/json", "Authorization: Bearer YOUR-TOKEN" )); $response = curl_exec($ch); curl_close($ch); var_dump($response);

Hi! We are having trouble to generate a manifest on our shipments. One problem is that selecting all shipments method does not give us an option to generate so we have select all shipment for every page to allow us to generate and another problem is that when we click the manifest button - it ask as if we are sure to generate and we confirm but nothing happens after we confirm. Error on request : The shipment jo0K0EyEFFUAAAF0fxsdV4no cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized.

Dear Support, I need to build a platform to let my customers ship their products to their customers via this easyship platform but I couldn't find a way to implement this. According to my short tries, this uses my address by default and don't allow to set the origin address. Was this expected?

Hello, There seems to be a discrepancy regarding the quantity field in relation to weight, dimensions & declared_customs_value. For instance declared_customs_value seems to be related to the unit price rather than the total value. But actual_weight seems to be the opposite, as in the total weight for all quantities of that item. If I submit an API rates request with the same unit weight and different quantities, the prices returned are all the same. But if I split the one item into multiple items, or use total weight of all items the prices differ. Please clarify and include this information in your API documentation. Kind regards, Michael