Why are shipments not created?

Hi,

We’re using the API to get rates and create shipments. Getting rates is working fine but, since recently, shipment creation fails in at least the majority of cases.
The fact that it failed seems to be the only information we have, but we’d need to know why and what is going wrong.
It seems that the API response (as per https://developers.easyship.com/reference#shipments) does not provide any details in case of failure.

So, can you tell us more, e.g. based on a log at your end? (If you have a log, you’ll probably find the relevant records; otherwise we could provide some hints like IDs and timestamps.)

In the future, how to get such information in case of it happening again? A log accessible through our dashboard would certainly be helpful, but we can’t find anything like it.