Discussions

Ask a Question
Back to All

France : Sorry, we couldn't find any shipping solutions based on the information provided

I have this error with your API.

My sent data is :
...
method: 'POST',
url: 'https://api.easyship.com/rate/v1/rates',
data: {
origin_country_alpha2: 'FR',
destination_country_alpha2: 'FR',
taxes_duties_paid_by: 'Sender',
items:
[{
actual_weight: 1.5,
height: 24,
width: 35,
length: 14,
category: 'fashion',
declared_currency: 'EUR',
declared_customs_value: 150
}]
},
json: true,
headers: {
'Content-Type': 'application/json',
'Authorization': Bearer ${shipping.token},
}
...

But i have this response


messages: [
"Sorry, we couldn't find any shipping solutions based on the information provided."
]


However when I make a request through your website https://app.easyship.com/quote in the "get a quote" i get several delivery proposals.

Any help ?

Thanks.