Discussions

I am currently using Zapier to automate a process to send reminder emails to customer who have not shipped their returns back to us yet. To do so, I have set up my automation to look at the "pickup status" variable for the shipment from Easy Ship. It is only supposed to continue if the status is "pending_drop_off". Unfortunately Zapier is still getting the "pending_drop_off" status on orders that were actually shipped back to us several days before the automation ran. Can someone tell me why the status on the order would still be showing "pending_drop_off"? Is there a better variable to check to ensure that the shipment has not been shipped yet?