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API issue connecting to ReturnPrime

I am trying to use Easyship as my logistics partner for ReturnPrime on shopify. I created a custom API because return prime was not listed as one of your apps. It all connected smoothly but it is unable to create labels on returns. I am getting an error message each time.

This is the error message I'm getting;


06:56 AM
TODAY
[email protected] failed to approved this request.
06:55 AM
Description
{"status":false,"messageCode":"S_E001","message":"No error message from easyship","data":null}
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YESTERDAY
[email protected] failed to approved this request.
09:11 PM
Description
{"status":false,"messageCode":"S_E001","message":"No error message from easyship","data":null}
Help me fix
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