Discussions

Hey All!

Investigating a few instances that shipments are scanned and handled by USPS, and then webhooks are not delivered to my from Easyship until around a day later. I also have instances where I never receive an "In-Transit" status webhook, but see the status later in the checkpoint object on a future delivered webhook.

So two questions:

• How long typically does it take for easyship to deliver the webhook after a checkpoint/status has been updated?
• Why are there scenarios that I don't receive a webook for a status, but the status was captured and is seen on a future webhook? For example the second line item below with no in_transit_ts but I see the checkpoint on the delivered status just never recieved the webhook for it.

Key use case is I am using these webhooks to track inbound and outbound shipments, specifically on a trial product that we deliver to customers to try on an assortment of eyewear. I start their trial period based on delivery to customer and return to vendor. I have events to drive email comms at delivery and return, but return has been off by quite some time to when USPS is doing these actions (via shipment scan).

Love to know if there is some details to add here! Thanks!