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Hey!

"error": "User doesn't have permissions for this request"

Hi,
We are trying to pull one of our user's data using this call.

ANSWERED

How can I add ship from location when I create a shipment.

I have multiple warehouse (CA, NY).
How can I add my ship from location when I use create a shipment?

ANSWERED

Create a Shipment 201 always represents created,but I want to test the status of 200

The example given in the API access method : when the value of this method < buy_label_synchronous> is true, it always reports an error of 500, and when the value is false, 201 always represents created, but I want to test the status of 200
{
"origin_address": {
"line_1": "55 Prospect St",
"line_2": "Unit 401",
"state": "NY",
"city": "Sydney",
"postal_code": "11201",
"country_alpha2": "US",
"contact_name": "Mandy Morrison",
"company_name": "Mandy's Watches",
"contact_phone": "+1396380000",
"contact_email": "
[email protected]"
},
"sender_address": {
"line_1": "55 Prospect St",
"line_2": "Unit 401",
"state": "NY",
"city": "Sydney",
"postal_code": "11201",
"country_alpha2": "US",
"contact_name": "Mandy Morrison",
"company_name": "Mandy's Watches",
"contact_phone": "+1396380000",
"contact_email": "[email protected]"
},
"return_address": {
"line_1": "55 Prospect St",
"line_2": "Unit 401",
"state": "NY",
"city": "Sydney",
"postal_code": "11201",
"country_alpha2": "US",
"contact_name": "Mandy Morrison",
"company_name": "Mandy's Watches",
"contact_phone": "+1396380000",
"contact_email": "[email protected]"
},
"destination_address": {
"line_1": "1 quai de Jemmapes",
"line_2": "Porte A",
"state": "CA",
"city": "Paris",
"postal_code": "75010",
"country_alpha2": "FR",
"contact_name": "Sonny Bill",
"company_name": null,
"contact_phone": "+336638000",
"contact_email": "[email protected]"
},
"metadata": {},
"set_as_residential": true,//
"consignee_tax_id": null,
"eei_reference": null,
"incoterms": "DDU",
"insurance": {
"is_insured": true,//
"insured_amount": 600,
"insured_currency": "USD"
},
"order_data": {
"platform_name": "Shopify",//
"platform_order_number": "#1001",//
"order_tag_list": [
"VIP"
],
"seller_notes": null,
"buyer_notes": null
},
"courier_selection": {
"selected_courier_id": "5179fe34-33ba-403a-9270-bda4162bc190",
"allow_courier_fallback": false,
"apply_shipping_rules": true
},
"shipping_settings": {
"units": {
"weight": "lb",
"dimensions": "in"
},
"printing_options": {
"format": "png",
"label": "4x6",
"commercial_invoice": "A4",
"packing_slip": "4x6"
},
"buy_label": false,
"buy_label_synchronous": true
},
"parcels": [
{
"total_actual_weight": 0.8,
"box": {
"slug": null,
"length": 10,
"width": 8,
"height": 5
},
"items": [
{
"description": "Silk dress",
"category": "fashion",
"sku": "test01",
"quantity": 2,
"dimensions": {
"length": null,
"width": null,
"height": null
},
"actual_weight": 10,
"declared_currency": "USD",
"declared_customs_value": 20
}
]
}
]
}

Sorry, we couldn't find any shipping solutions based on the information provided

My API Response returned this error "Sorry, we couldn't find any shipping solutions based on the information provided". Please advice

ANSWERED

Flat rate shipping and other carriers via API

I'm testing out the EasyShip API and am noticing some discrepancies between what the Estimate API returns and what I can see in the dashboard.

ANSWERED
ANSWERED

Sandbox request

I'm using the API documentation page to test requests. When using my prod* token, I am able to get 200 responses. However, using the sand* token, I get errors. I've switched nothing but the token and get:

ANSWERED

API error issue

Hello Support
I am getting the error on trying to use the rate API function

ANSWERED