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Unable to pull rates via API

I'm using my sandbox api token (though I tried once with our production token and had the same result). I'm requesting POST https://api.easyship.com/rate/v1/rates and I know my token is working because I am able to successfully get shipment lists and shipment details using the same code. When I try to post to get rates, however, I'm getting the same error no matter what variations on the post data I try:

Only 1 courier available for selection

We have our own FedEx courier account (with 9 services active) attached to our Easyship account, but it never shows up in the available couriers when creating a shipment or in the API rate/v1/rates call (rate/v1/rates). For example when we try to ship from The Netherlands to the USA we always only get the DHL option as a courier, which is very expensive and not logical as an option.
The weird thing is that 2 weeks ago, when we had the free account and a different FedEx account, we would always get multiple options like: DHL, our FedEx service, Easyship FedEx.

Error when requesting a courier pickup - Magento-Easyship Booking Management

Hi all,

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Support of SSO/MFA via MS Azure AD

I've been told in your support chat, that you don't support Single Sign-On and Multi-Factor Authentication yet. Is that something you have on your roadmap? It's quite common for cloud solutions to manage user access via Azure AD or Okta.

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address does not exist error (Omnyfy integration)

We see an error message "Address does not exist" in our Omnyfy integrated website.

Technical Documentation (Submitting an Electronic Invoice)

Hello all, the customer I am talking to is looking for docs on how they can code to this via our API. Are there docs I can share with this client to pass along to their product team?

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category in Singapore

after called a create shipment api in Sandbox and got the following error

EDI capability

Can your system interface with EDI transactions?

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Creating Shipment api response

In the Creating A Shipment Docs,
Step1: after selected a rate and chose the courier_id and sent the request to /shipment endpoint with the selected_courier_id.

Webhook Response Not triggered(sandbox account)

I have already requested with an Ticket ID: 249674