Discussions

Ask a Question
ANSWERED

Cannot request a rate

Hi all. I am having trouble trying to request a rate.

ANSWERED

How to connect Easyship API to connect to third party site?

I want to connect my easyship account to the site i sell my products from. I was told easyship doesn't do direct integration and i am not a computer person. So I don't know where or how to start. Do i contact the site i sell on and they would need to add code for Easyship API?
Or is it something i have to do from my dashboard? If there is a code i have to enter somewhere i understand because i linked easyship to my woocommerce site but this isn't a site i control, so i am confused.

ANSWERED

Error for get calculate rates shipments

Hello, My name Misha. I have some problem when I get rates for shipment I always received error 0: "Sorry, we couldn't find any shipping solutions based on the information provided."
I`m connected to courier UPS.

ANSWERED

Shipments are coming to Advanced instead of showing in Manage shipments

Hi, We are using easy ship API , we arere getting success response and shipment id also but when we sign into easyship dashboard the shipments are not showing in Manage shipments instead they are showing in Advanced.

ANSWERED

Mandatory fields for rate API

Hi Dev, I have tried to retrieve shipping rate with the following JSON:
{
"origin_country_alpha2": "SG",
"origin_postal_code": "239732",
"destination_country_alpha2": "SG",
"destination_postal_code": "238839",
"taxes_duties_paid_by": "Sender",
"is_insured": false,
"items": [
{
"actual_weight": 1.2,
"height": 10,
"width": 15,
"length": 20,
"category": "mobiles",
"declared_currency": "SGD",
"declared_customs_value": 100
}
]
}

eashship-> Create Shipments --> From Advanced it is not moving to Manage Shipments

We used below API for buylabel and we got response and it is shown in eashship-> Create Shipments --> Advanced

ANSWERED

easyship_shipment_id which is not shown in the Manage Shipments

We got eashship id after creating a shipment but which is not shown in Manage Shipments in easyship.

ANSWERED

woocommerce plugin returns null results

We're building a brand new website on woocommerce with all the latest versions of everything, have installed your plugin, created and added the access token.

ANSWERED
ANSWERED

Easyship and local courier pickup address bug

I used Easyship service in HongKong. When I arrange the local courier, SF Express, to my warehouse, through dashboard or api, sometimes the SF Express got the wrong address(usually my billing address). This bug happens quite often. Please fix it.