Discussions

Good morning, we have implemented your API on our website, but we have a detail with the rates it shows, since some appear on the portal but not in the API, for example the UPS 3 Day Select rate does not appear in the API but it does. In the portal. What could be the reason for this difference?

Hello team, I cannot create a shipment with the UPS 3 Day Select service via API, I cannot get it to appear in the list

Recently DHL has blocked and returned all our shipments into the UK. After speaking with our account manager the cause is because of insufficient label data. We have not been providing the required VAT (tax) and freight charge (that the customer paid) on the data when creating a label, looking at the API docs, and even manually creating a label from the UI in Easyship, there does not seem to be any location where we can declare the customer paid VAT charge (20% of the item value) and the shipping fee they have paid on the order purchase. If creating a label manually using the DHL API or DHL account panel these options are present. We need to understand the following issues; -When creating a label how do we declare the VAT the customer paid -When creating a label how do we declare the Freight Charge the customer paid -When creating a label is it possible to declare a currency (GBP for UK, or JPY for all countries for example) As the label is sent as DDP, there should be a way to set the VAT and shipping fee, we can see there is a way to REQUEST the tax, <https://developers.easyship.com/reference/taxes_and_duties_calculate> but this just returns what we already knew? We can see the metadata field can be sued to send keypair data, but it seems a bit, unofficial? As we have already been blocked, we need make sure this is right before sending shipments again. Please advise

I am trying to set up the DHL API and the form is requesting a 14 character key but the key from myDHL is 32 characters.

I'm creating return shipment in easyship but when I'm creating parcel object with data which I have and there are some more field showing it's required 'hs_code' or 'category', 'declared_currency', etc,... but in documentation it's not showing required I just want to create return shipment without product details how can I do ?

Hi,I tried to connect walmart seller account api with Easyship, but it shows error. How to fix it ? Thanks!

Hi, my team and i are currently creating a custom multivendor solution and is in the process of integrating easyship, i want to ask if there is a way to request for the batch feature to process orders for multiple origin_addresses for our vendors

I am trying to use Easyship as my logistics partner for ReturnPrime on shopify. I created a custom API because return prime was not listed as one of your apps. It all connected smoothly but it is unable to create labels on returns. I am getting an error message each time. This is the error message I'm getting; <br /> 06:56 AM TODAY [[email protected]](mailto:[email protected]) failed to approved this request. 06:55 AM Description {"status":false,"messageCode":"S_E001","message":"No error message from easyship","data":null} Help me fix download iconDownload logs YESTERDAY [[email protected]](mailto:[email protected]) failed to approved this request. 09:11 PM Description {"status":false,"messageCode":"S_E001","message":"No error message from easyship","data":null} Help me fix download iconDownload logs

I'm from Viasocket. We're looking to develop tracking actions for our plugin with Easyship. Could you grant us the necessary access? Best regards, Viasocket