Discussions
Get Optimal Box Size
We sell millions of different parts. I know the part length, width, height, and weight. We want to set the box sizes before we place a shipment so we know what type of boxes we need to order from our supplier. What is the best way to calculate box size so we can store it and order boxes?
"messages":["Not Support Failure: No rates for this country"]
During testing on "Request Rates & taxes API" https://api.easyship.com/rate/v1/rates, API response is with "messages":["Not Support Failure: No rates for this country"] for international delivery rate. I cannot find anything in API reference for this issue. let me know how to fix it.
label response problem
Hello,
I have created label with sandbox account,
i am not getting response for platform_order_number and label_url,tracking_number, i am getting null on it, so my question is, is it problem with sandbox api? we will get response when we use original key (production key)?
Integrate Easyship with Intuitive Shipping shopify app
we are currently using Intuitive Shipping app to control how shipping rates are calculated at our store's checkout. We now consider to use live rates feature to offer more accurate shipping rates at checkout and Intuitive Shipping app got us an option to to use Easyship live rates feature within their app by using API access token generated by Esyship. After following all instructions, the live rates feature from Easyship app still has not worked for our store checkout on our tested products. We reached out to live chat support team of Easyship and they confirmed that our API connection within Intuitive shipping app was un-verified, that could be the reason why the feature didn't work. Eventually, they asked us to reach out to developers team to get assistance. Could you please help us fix the issue. Thanks
Getting error on shipment create
I am getting the below error while creating new shipment.
In node js i get this unexpected error
shipping rates error [
'Oops, an unexpected error occurred. Please check your request and try sending it again. You can contact us if the problem persists.'
]
Shipment status not match
I have created and brought label for two shipment. Both use HK Post - Local Parcel
One created by easyship website. status: to be dropoff
The other one created by api. status: label ready
Not getting the Rate
When we call the rate api we get's an error message as "Sorry, we couldn't find any shipping solutions based on the information provided"
This is he body
Note getting Rates
When we call the rate api we get's an error message as "Sorry, we couldn't find any shipping solutions based on the information provided"
This is he body
Could not return rates
Hi,