Discussions

I have several orders that I have not received the updated hook for the return. See that the order was delivered on the outbound, but not seeing the return hook bring in that information (most are sending return and I am getting hooks for them).

Hello Admin
I hope you are doing well.
I am new to easyship API.
So please tell me specifically which API to use and when.
Best Regards

Using Sandbox API leads to no quotes returned

Hello Easyship Support,

"meta": {
    "errors": [
        "Sorry, we couldn't find any shipping solutions based on the information provided."
    ],
    "request_id": "29e8ff8c610e0610f1769319b02f4955",
    "status": "partial_success",
    "unavailable_couriers": []
}

I am not able to use this epi endpoint

We have an integration created on the main dashboard. Here we had Procuction and Sandbox API creds. I have tried to change the scopes to add Box endpoint but it showed me unknown error. After reloading the page we don't have Sandbox credentials anymore. Creating the new integration doesn't help. Support team suggested to write here about the issue.

I have set up a webhook trigger for the shipment.tracking.status.changed event. For some orders, the event did not fire for the status "Out for Delivery," while for other orders, it worked fine. This issue occurs in the morning only for some orders ,when the order is onboard for delivery.