Hi, easyship developers. In easyship doc, it is explained that we can specify the items of a shipment as an array, like this: ``` "items": [ { "description": "Silk dress", "sku": "test", "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "fashion", "declared_currency": "SGD", "declared_customs_value": 100 } ] ``` However, if I would like to create a shipment by uploading csv/xlsx, there is only one column of "Item Length (cm)*", "Item Height (cm)*", etc. How can I specify multiple items in one shipment (in one package)? Thank you.
Posted by Chiu Yue Chun about a year ago
Hi Easyship Team, I cannot find detailed information for "minimum_pickup_fee" of Rates API on API Docs. https://developers.easyship.com/reference#rates-intro Does "minimum_pickup_fee" represent the amount for paid pickup fee as the image below? https://support.easyship.com/hc/article_attachments/360001361372/mceclip1.png
Posted by shing about a year ago
Hello Guys, I am using the sandbox account and then creating the shipment using API. Creating the shipment is working fine but finalizing it by creating Print label is not working and showing the Below error: "undefined method 'map' for nil:NilClass" Please take a look on the screenshot too https://prnt.sc/me3d2o Is that mean that we have to use the real money for testing the label print functionality in testing account? Please clear the doubt. Thanks
Posted by Mohit Singhal about a year ago
Hi there! Are there any plans to create a prestashop module? We've been using EasyShip manually for some time now and while we love the functionality, it's been a bit of a hassle vs. other services we use. Would love to hear more news on this!
Posted by Elvynd about a year ago
I can't print my documents after purchasing shipping I haven't sense I added your app to my site a few days ago I need to find out if there is something I have set up wrong when i did the web thing with jared he said everything looked ok I tried to ship packages this evening and it would not print again. also i was going to setup a dummy order from my web page and a time that i normal ship first class package which cost around 2.66 . was showing in my web checkout for 4.66 whats the deal with that. I tried to call support thought it was 24/7 never was able to get threw so i left 1 order in the ready to ship to print and canceled the others once again and went shipped differently so I will need a refund on them again. I have removed your app from shopify deleted it off my computer cleared my cache and reinstalled ran it on 3 different browsers safari firefox and chrome all there had the same issue about not downloading the documents. I assume they download to the print never seen that part off your app work yet Thanks for your time and Help hampton Phillips . [email protected] . 770-530-5726 https://hamps-saddle-tack.myshopify.com
Posted by hampton Phillips about a year ago
When requestiing rates via your API we are getting different prices than the one invoiced. For example this request : POST https://api.easyship.com/rate/v1/rates { "origin_country_alpha2":"US", "origin_postal_code":"96707", "destination_country_alpha2":"CA", "destination_postal_code":"N6J4L8", "taxes_duties_paid_by":"Receiver", "is_insured":false, "items":[ { "actual_weight":2.0, "height":28, "width":16, "length":36, "category":"accessory_no_battery", "declared_currency":"EUR", "declared_customs_value":0 } ] } We are getting an offer for Fedex International Priority at $29.77. But for a shipment with the same specifications ESUS11472890, we are getting invoiced $81.08. A quote on the dashboard (4lbs 14in*11in*6in) gives the same amount as the API. I don't find any mistake on our side. Can you help ?
Posted by Florent about a year ago
Hello. I'm an experianced marketologist and I can generate a lot of traffic of people who want to order cargo delivery in many countries. Сargo weight can be from 0.5 kilogram to 10 tons. Can I use any of your solutions to setup on my website the form for making order(to deliver cargo from place to place) and to take comission from each delivery? Thank you for answer.
Posted by Leonid about a year ago
Hi I am using Easyship extension for magento 1.9.3.1 version. I have setup REST API configuration as per extension but still I can not Active extension. When I request for API "https://api.easyship.com/api/v1/magento/registrations" its showing "Invalid header line detected" in response. Please help me so can active extension from admin.
Posted by Salim about a year ago
Hi, my name is Mikhail, I've already implemented functionality of requesting labels to my store, but there is no request from Easyship to the webhook URL that I specified in my Easyship dashboard. According to the this section of documentation https://developers.easyship.com/docs/label-callbacks-for-warehouse-integrations, after I create webhook in my Easyship dashboard, there is must be a test request from Easyship to this webhook URL for approve it. But I retrieve no request and can't completely finish labels functionality. Maybe I've done something wrong with specifying webhook URL. Best regards, Mikhail Denisov
Posted by Mikhail Denisov about a year ago
Hi Easyship team, I registered account with Singapore as my country so the default currency displayed when I list available couriers for a shipment is SGD. I want to change the currency to USD, how can I do it? Do I need to update anything or setting in my registered account? Thanks.
Posted by Cherhim about a year ago
Hello, my name is Mikhail, I am trying to integrate Easyship API. I've already integrated getting rates and tracking, but shipments creates only with production key. For integration of the label functionality I need to have created test shipment because if I try to get labels with test key for shipment that was created with production key - it doesn't work. When I try to create shipments with test key I get following error: "Pickup was not placed. Error: CloudShipmentManagerError - action: create_by_api - Origin address Please create an address before creating a shipment.", but I've specified address in the Easyship dashboard and this error doesn't appear when I do the same but with production key. Best regards, Mikhail Denisov
Posted by Mikhail Denisov 2 years ago
Please could you let me know what I need to do to resolve this error: {"Exceptions::ManagerError":"CloudShipmentManagerError - action: create_by_api - Origin address Please create an address before creating a shipment."}. I already have an address set on the dashboard
Posted by Dan Smith 2 years ago