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Mark as directly handed over

Hi,

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EasyShip vs Magento 2 not getting a enabled plugin but I do see a connect on the platform. API ip needed

Hi all,

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API issue connecting to ReturnPrime

I am trying to use Easyship as my logistics partner for ReturnPrime on shopify. I created a custom API because return prime was not listed as one of your apps. It all connected smoothly but it is unable to create labels on returns. I am getting an error message each time.

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Cannot request a rate

Hi all. I am having trouble trying to request a rate.

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Unable to generate label with error "Sorry, we couldn't calculate the rates for this shipment, please try again later."

I am unable to generate a label for shipment with ID ESGB134843408 can you please check and let me know what's the issue?

Error sandbox mode

I need do testing into sandbox mode but not working.

Webhook Response Not triggered(sandbox account)

I have already requested with an Ticket ID: 249674

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label printing in sandbox mode

I am a PHP developer and creating custom API integration. I am stuck at label printing in sandbox mode. It always return Shipping is not ready error. Please Help.

Deactivate DHL eCommerce

When customers are checking out of my store (WordPress WooCommerce), the first shipping options that show up are three different DHL eCommerce shipping options and no other. How do I get rid of this? I don't even know what that shipping option is and am afraid this will scare away customers finalizing purchases. I see the listing in my easyship dashboard under couriers, but I can't remove it. Please advise. Thanks!