Discussions
"error": "User doesn't have permissions for this request"
Hi,
We are trying to pull one of our user's data using this call.
Webhook Response Not triggered(sandbox account)
I have already requested with an Ticket ID: 249674
Only 1 courier available for selection
We have our own FedEx courier account (with 9 services active) attached to our Easyship account, but it never shows up in the available couriers when creating a shipment or in the API rate/v1/rates call (rate/v1/rates). For example when we try to ship from The Netherlands to the USA we always only get the DHL option as a courier, which is very expensive and not logical as an option.
The weird thing is that 2 weeks ago, when we had the free account and a different FedEx account, we would always get multiple options like: DHL, our FedEx service, Easyship FedEx.
Could not find rates with multiple parcels
Hi there, hope you are doing great. I am using Easyship API to get rates and create shipment, but I am facing an issue related to rates API.
In node js i get this unexpected error
shipping rates error [
'Oops, an unexpected error occurred. Please check your request and try sending it again. You can contact us if the problem persists.'
]
API error
Please help,
We got API error why creating USPS label by API.
Error msg: "Sorry, we couldn't find any shipping solutions based on the information provided."
API was working well untill today when we got this error
Unable to Receive item ID When Trying to Create Shipment Below is the json i recived
{
"shipment": {
"easyship_shipment_id": "ESUS190990909",
"buyer_regulatory_identifiers": {
"ein": null,
"vat_number": null
},
"consignee_tax_id": null,
"courier": {
"id": "9db51d64-abef-4980-8648-85e7bf7cb832",
"name": "USPS - Ground Advantage"
},
"created_at": "2024-03-19T09:56:07Z",
"currency": "USD",
"delivery_state": "not_created",
"destination_address": {
"city": "Sanford",
"company_name": null,
"contact_email": "[email protected]",
"contact_name": "Glain",
"contact_phone": "(112)2225212",
"country_alpha2": "US",
"line_1": "11500 Myrtlewood Dr",
"line_2": null,
"postal_code": "32771",
"state": "AK"
},
"eei_reference": null,
"incoterms": "DDU",
"insurance": {
"is_insured": false,
"insured_amount": 11.42,
"insured_currency": "USD"
},
"label_generated_at": null,
"label_paid_at": null,
"label_state": "not_created",
"last_failure_http_response_messages": [],
"metadata": {},
"order_created_at": null,
"order_data": {
"buyer_notes": null,
"buyer_selected_courier_name": null,
"order_created_at": null,
"order_tag_list": [],
"platform_name": null,
"platform_order_number": null,
"seller_notes": null
},
"origin_address": {
"city": "CA",
"company_name": "Alex Feed Store",
"contact_email": "[email protected]",
"contact_name": "Alex Feed Store",
"contact_phone": "(454) 545-4545",
"country_alpha2": "US",
"line_1": "11084 Sheldon St",
"line_2": null,
"postal_code": "91352",
"state": "CA"
},
"parcels": [
{
"box": {
"id": null,
"name": null,
"outer_dimensions": {
"length": 38,
"width": 24,
"height": 7.62
},
"slug": null,
"type": "box",
"weight": 0
},
"items": [
{
"actual_weight": 0,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": true,
"contains_liquids": null,
"declared_currency": "USD",
"declared_customs_value": 1,
"description": "Food",
"dimensions": {
"length": 0,
"width": 0,
"height": 0
},
"hs_code": "85171300",
"origin_country_alpha2": null,
"origin_currency": "USD",
"origin_customs_value": 1,
"quantity": 1,
"sku": "1"
}
],
"total_actual_weight": 1
}
],
"pickup_state": "not_requested",
"rates": [
{
"additional_services_surcharge": 0,
"available_handover_options": [
"dropoff"
],
"cost_rank": 1,
"courier_id": "9db51d64-abef-4980-8648-85e7bf7cb832",
"courier_logo_url": null,
"courier_name": "USPS - Ground Advantage",
"courier_remarks": null,
"currency": "USD",
"ddp_handling_fee": 0,
"delivery_time_rank": 4,
"description": null,
"discount": {
"amount": 0,
"origin_amount": 0
},
"easyship_rating": null,
"estimated_import_duty": 0,
"estimated_import_tax": 0,
"fuel_surcharge": 0,
"full_description": null,
"import_duty_charge": 0,
"import_tax_charge": 0,
"import_tax_non_chargeable": 0,
"incoterms": "DDU",
"insurance_fee": 0,
"is_above_threshold": false,
"max_delivery_time": 5,
"min_delivery_time": 2,
"minimum_pickup_fee": 0,
"other_surcharges": null,
"oversized_surcharge": 0,
"payment_recipient": "EasyshipPayOnScan",
"provincial_sales_tax": 0,
"rates_in_origin_currency": null,
"remote_area_surcharge": 0,
"remote_area_surcharges": null,
"residential_discounted_fee": null,
"residential_full_fee": null,
"sales_tax": 0,
"shipment_charge": 10.42,
"shipment_charge_total": 10.42,
"total_charge": 10.42,
"tracking_rating": 1,
"value_for_money_rank": 1,
"warehouse_handling_fee": 0
},
{
"additional_services_surcharge": 0,
"available_handover_options": [
"dropoff"
],
"cost_rank": 4,
"courier_id": "104e6407-1de9-4002-bc06-ec0c509a207f",
"courier_logo_url": null,
"courier_name": "USPS - Priority Mail",
"courier_remarks": null,
"currency": "USD",
"ddp_handling_fee": 0,
"delivery_time_rank": 2,
"description": null,
"discount": {
"amount": 0,
"origin_amount": 0
},
"easyship_rating": null,
"estimated_import_duty": 0,
"estimated_import_tax": 0,
"fuel_surcharge": 0,
"full_description": null,
"import_duty_charge": 0,
"import_tax_charge": 0,
"import_tax_non_chargeable": 0,
"incoterms": "DDU",
"insurance_fee": 0,
"is_above_threshold": false,
"max_delivery_time": 3,
"min_delivery_time": 1,
"minimum_pickup_fee": 0,
"other_surcharges": null,
"oversized_surcharge": 0,
"payment_recipient": "EasyshipPayOnScan",
"provincial_sales_tax": 0,
"rates_in_origin_currency": null,
"remote_area_surcharge": 0,
"remote_area_surcharges": null,
"residential_discounted_fee": null,
"residential_full_fee": null,
"sales_tax": 0,
"shipment_charge": 17.26,
"shipment_charge_total": 17.26,
"total_charge": 17.26,
"tracking_rating": 2,
"value_for_money_rank": 4,
"warehouse_handling_fee": 0
}
],
"regulatory_identifiers": {
"eori": null,
"ioss": null,
"vat_number": null
},
"return": true,
"return_address": {
"city": "CA",
"company_name": "Alex Feed Store",
"contact_email": "[email protected]",
"contact_name": "Alex Feed Store",
"contact_phone": "(454) 545-4545",
"country_alpha2": "US",
"line_1": "11084 Sheldon St",
"line_2": null,
"postal_code": "91352",
"state": "CA"
},
"sender_address": {
"city": "CA",
"company_name": "Alex Feed Store",
"contact_email": "[email protected]",
"contact_name": "Alex Feed Store",
"contact_phone": "(454) 545-4545",
"country_alpha2": "US",
"line_1": "11084 Sheldon St",
"line_2": null,
"postal_code": "91352",
"state": "CA"
},
"set_as_residential": false,
"shipment_state": "created",
"shipping_documents": [],
"shipping_settings": {
"b13a_filing": null
},
"tracking_page_url": "https://www.trackmyshipment.co/shipment-tracking/ESUS190990909",
"trackings": [],
"updated_at": "2024-03-19T09:56:08Z",
"warehouse_state": "none"
},
"meta": {
"unavailable_couriers": [],
"request_id": "634ee569daf3238922e2fb00778e900a"
}
}
Support of SSO/MFA via MS Azure AD
I've been told in your support chat, that you don't support Single Sign-On and Multi-Factor Authentication yet. Is that something you have on your roadmap? It's quite common for cloud solutions to manage user access via Azure AD or Okta.
How can I set selected_courier_id attribute? Does it needs to be nested within an object body?
I've tried top level declaration of the same attribute but it still defaults to the best value for money Courier.
Multi-box Shipments support of Premier Plan?
Hi,
Just wondering Premier Plan you provided, shows there's support for muti-box shipments.
But I can't find any API reference about implement of multi-box shipments. Could you help me with that?