Discussions

Is it possible to track by tracking Number?

Client error: POST https://api.easyship.com/2023-01/labels resulted in a 422 Unprocessable Entity response: {"error":{"code":"invalid_content","details":["undefined method `map' for #<ActionController::Parameters {"easyship_shi (truncated...)

Please help,
We got API error why creating USPS label by API.
Error msg: "Sorry, we couldn't find any shipping solutions based on the information provided."
API was working well untill today when we got this error

Hi. We see that there is no way to specify a sender address while creating a shipment via the API - looks like it takes the default address of the platform. However, in our case, each shipment will have a different sender address. Is there a way to achieve this? Or, is there a way to create an address using the API and specify this address id while creating shipment? Let us know.

What are the CIF values which i need to quote of the following in Dubai:
Bananas (matooke) Sweet potatoes , plantain (gonja), Apple bananas, Bogoya, avocado?

I've been told in your support chat, that you don't support Single Sign-On and Multi-Factor Authentication yet. Is that something you have on your roadmap? It's quite common for cloud solutions to manage user access via Azure AD or Okta.

Hi,
Since we have a dropshipping business, usually the customer needs to change shipping labels send from address, I saw I can change the sender address in the dashboard, but I don't see where I can change the sender address in API request.

We have some products that dropship from Printful with free shipping. We also have original items that we will be shipping to customers from our location. When you add 1 of each products into the Shopify cart, only 1 shipping option with no details shows up.

I've been recommended to whitelist Easyship's IP addresses but not sure how to go about that. My website runs on wordpress with woocommerce, so Easyship mentioned I should whitelist their IP addresses in woocommerce, but any suggestions how to go about that?
tried to find info via google or woocommerce but didn't find anything useful and am hesitant to just whitelist some IP addresses somehow. Any help is appreciated. thanks!

Hello, we are Oneshop, an e-commerce platform for merchants to operate their eshop by using our management panel. We provide automated logistic options for merchants by connecting to EasyShip’s API, but we found that we cannot choose SF drop off only as a shipping method, only pickup service is available. May i know what is the requirement to use SF drop off service? Thank you.