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Hi, Most of the time our customers purchase multiple items in our Shopify store. After syncing the order with easyship, it always assumed we ship out every single item in separate packages. We deleted other items and only kept one item on easyship becasue we only needed to ship out one package. As a result of that, the customer would receive a shipment notification email from Shopify stating that we only shipped out one item. Could anyone teach me how to resolve this? How can we tell the system that we put multiple items in one single package? Thank you!

Dear to whom it may concern,

Any Magento 2 connector ready for integration? If not, we need the API info for development. Thanks!

Hi there,

Hi Support,

We have an integration created on the main dashboard. Here we had Procuction and Sandbox API creds. I have tried to change the scopes to add Box endpoint but it showed me unknown error. After reloading the page we don't have Sandbox credentials anymore. Creating the new integration doesn't help. Support team suggested to write here about the issue.

"meta": {
    "errors": [
        "Sorry, we couldn't find any shipping solutions based on the information provided."
    ],
    "request_id": "29e8ff8c610e0610f1769319b02f4955",
    "status": "partial_success",
    "unavailable_couriers": []
}

I have a problem that when creating the shipment it returns a status of partial_success with an error message of No shipping solutions available based on the information provided, what is the cause?