We're building a brand new website on woocommerce with all the latest versions of everything, have installed your plugin, created and added the access token. When testing an order with a 1kg 10x10x10cm product, shipping locally within Australia or to USA with valid addresses, it returns no shipping options. This may be a clue to help diagnose the issue: I tried "Disable Easyship" but clicking on the button does nothing.
Posted by Wing 10 months ago
For Woocommerce, one is supposed to be able to enable and disable Shipping Methods (Easyship being one such method) for each Shipping Zone. I’m currently finding that despite disabling (either disabling or not adding this method in the first place) the Easyship method for a particular Shipping Zone, the Easyship method still shows up in cart and checkout for that zone. Other people are having this issue too as reported here: https://wordpress.org/support/topic/can-we-disable-easyship-shipping-method-for-each-shipping-zone/#post-12661838. As of now, the only way to hide the Easyship methods is to deactivate the plugin. Please investigate and fix this bug.
Posted by Jimmy 10 months ago
I used Easyship service in HongKong. When I arrange the local courier, SF Express, to my warehouse, through dashboard or api, sometimes the SF Express got the wrong address(usually my billing address). This bug happens quite often. Please fix it.
Posted by Falcon 10 months ago
I have a multisite on AWS lightsail. It has 3 sites. (site 1) The main retail site where I need easy to be an option. (site 2) does not sell anything and I do not need easy ship as an options. (site 3) is co-branded with another company and I have no access to it for coding anything else. I download and installed plugin. I've tried both from a network wide activating the plugin as well site by site. Either way I never get the option for Easyship in setting, Woocommerce, shipping. I've used easy on a NON multsite and it worked perfect. I converted my single site, or am in the procress of converting to multisite but now Easyship is not working which is business critical for me. Please help many thanks.
Posted by Rich B 10 months ago
I am trying to test out the rate calculation function on the website and after entering the information and my code I get the following error: curl --request POST \ --url https://api.easyship.com/rate/v1/rates 400 Bad RequestMetadata { "message": "Rates could not be calculated", "errors": [ "No Items" ] } Here is the data that I am entering into the EasyShip Site: origin_postal_code 07470 origin_city Wayne origin_state NJ destination_country_alpha2 US destination_city Wayne destination_state NJ destination_address_line_1 54 Leonard Terrace destination_address_line_2 destination_postal_code 07470 taxes_duties_paid_by Sender is_insured FALSE actual_weight 1 height 6 width 4 length 2 category mobile declared_currency USD declared_customs_value 100 quantity 1 output_currency USD apply_shipping_rules TRUE box.length 2 box.width 4 box.height 6 total_actual_weight 1 After entering everything it ask for my authorization token so I enter: sand_VEx.....= Any ideas why I am getting this Error?
Posted by Ampridge 11 months ago
Hi. I have a problem with the plugin on my website with wordpress, it is showing this error: The REST API request failed due to an error. Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 out of -1 bytes received The loopback request to your site failed, this means features relying on them are not currently working as expected. Error: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 out of -1 bytes received I have been using your plugin for a long time but I have had this problem for a few days. please help me Thanks
Posted by Erick T. 11 months ago
John Mar 21, 06:39 CST Hello. We seem to be getting rate limited when we hit your /shipment/v1/shipments/ in a large batch. We can back off. However, it was tricky to figure out, because when we hit to hard, the API starts returning 403s rather than 200s. I would have expected 429s in this situation. It's making us need to write custom code to handle this anomaly. Any chance you could return 429s instead? Or help us understand this choice? Also, what is your rate limit strategy (we would like to treat it intelligently and respond in a complimentary fashion).
Posted by John Randall 11 months ago
Hi, We have an issue on the on the API, when we want add a courrier: Here is what we post: {"shipments":[{"easyship_shipment_id":"ESHK17988899","courier_id":"b0539461-aab2-4ea1-afd6-c2d2c4bfca23"}]} And the API tell us: "Cannot assign courier to shipment: ESHK17988899 (Courier is not found)" what can be the issue ? Thank you Best regards
Posted by Soheyb 11 months ago
WordPress 5.3.2 (Multisite) WooCommerce 4.0.1 Easyship 0.6.0 New to Easyship and getting "no shipping methods" at checkout. Already tried everything here https://support.easyship.com/hc/en-us/articles/360000306291-Connect-WooCommerce. My products have weights and dimensions set properly as well. I have Whole Sale Suite but it's not enabled for this particular subsite. Would appreciate if support personnel can help me check it out. I can issue a temporary login.
Posted by Jimmy 11 months ago
How do I test shipping / orders without being charged? When I use Stripe to take the credit card information, it has a sandbox token so I don't get charged for testing. How do I test without being charged shipping if I use the Easy Ship production toked for testing?
Posted by Ryan P Casey 11 months ago
How do I test shipping / orders without being charged? When I use Stripe to take the credit card information, it has a sandbox token so I don't get charged for testing. How do I test without being charged shipping if I use the Easy Ship production toked for testing?
Posted by Ryan P Casey 11 months ago
Once I submit the order, tracking information never appears in my Notes in Woo Commerce as stated in the Connect to Woo Commerce doc you provide: https://support.easyship.com/hc/en-us/articles/360000306291-Connect-WooCommerce. Also, my orders show up as Processing in Woo Commerce, but never Sync Orders as Shipments in Easy Ship. I click Begin Fulfillment in Woo Commerce Orders and nothing appears to happen in Woo Commerce, or Easy Ship. How do I get my order to sync with Easy Ship using the Woo Commerce Connect provided by Easy Ship?
Posted by Ryan P Casey 11 months ago
There seems to be an issue with your plugin. It seems it is not compatible with new woocommerce version 4 release. Now when you try to check out on the site, the easy ship plugin option does not allow you to pick different shipping class than one that it selects by default. Please add a item sold by our company to the cart and see this issue first hand. This issue if not rectified, will cause me to go with another company, even as I have just started using easyship and processing orders.
Posted by Parambir Sandhu 11 months ago