Questions

ANSWERED

store sync problem

cant sync my store i get the following message: It seems your credentials are no longer valid. Click on "Retry" to reconnect. and if i retry nothing. i also get the message to contact customer service

Posted by Pawan about a year ago

Checkout rates not calculating

I was sent here by your support team. I have EasyShip connected to my WooCommerce site but the shipping rates aren't calulating at checkout. I've gone throught the troubleshooting steps, deleting other shipping plugins, completely removing and re-installing Easyship but nothing. Any other steps I can try to resolve the issue?

Posted by Shannon about a year ago

Token Won't Stick in Woocomerce setup

I've installed the Easy ship plugin for Woocomerce. I copy the token from the Easy ship settings, paste it to the Token field in Woo. After save, the field goes blank - it won't stick. Any idea where to look for a fix?

Posted by Mark about a year ago

courier services logo

Is there a way for me to get the logo of the courier services through easyship api? Please advise.

Posted by Fauzi about a year ago

Magento ee 2.3

Hey, I want to ask if Easyship is compatible with magento ee 2.3? The website is currently upgrading to 2.3, so have to ensure it’s able to integrate well. Thanks

Posted by Yardley wong about a year ago

Wordpress Version Testing

WHen will the plugin be tested up to wordpress version 5.2.2?

Posted by Larissa about a year ago

ANSWERED

declared_customs_value

Where can i get the value of declared_customs_value?

Posted by fauzi about a year ago

ANSWERED

label_url using sandbox api

I am currently using the sandbox api for testing. I realised the details shown in the label_url are not correct. It this because I am using the sandbox api , I will only get to generate a sample label? please advise.

Posted by Fauzi about a year ago

ANSWERED

Drop Shipping Available?

Hello, Please tell me drop shipping is available in easy-ship API or not.

Posted by uma about a year ago

ANSWERED

Shipment items item category can't be blank, but i sent a shipment items category

Hi there. I'm sending a test post with an item category, but i'm getting back an exception---CloudShipmentManagerError - action: create_by_api - Shipment items item category can't be blank. Can you help me figure out what's wrong with this test query? request id 9e031636-1b3d-4790-b5d0-c2cd280b965d Data structure: {:platform_name=>"MyPlatform", :platform_order_number=>"MyOrderNumber", :destination_country_alpha2=>"US", :destination_city=>"San Francsico", :destination_postal_code=>"94110", :destination_state=>"CA", :destination_name=>"bobby_2", :destination_address_line_1=>"24 Peters Ave", :destination_address_line_2=>"", :destination_phone_number=>"2038563234", :destination_email_address=>"[email protected]", :items=> [{:description=>"KITTY", :sku=>"KITTY", :actual_weight=>5.0, :height=>1, :width=>1, :length=>1, :category=>"watches", :declared_currency=>"USD", :declared_customs_value=>5.0}]}

Posted by Ian Norris about a year ago

AbanteCart Integration?

Does anyone know how to integrate EasyShip with AbanteCart? Thanks!

Posted by James R. Henry about a year ago

ANSWERED

There are no shipping options available.

Hi, I synced my Woocommerce store up to easyship tonight but I continue to get "There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help." I've followed all the troubleshooting steps but still no luck. Can someone please assist? Wordpress 5.2.1 and easyship 0.5.5

Posted by Toby about a year ago

Woocommerce unable to get rates on checkout page

Please help. Using latest version of WordPress and WooCommerce. We used query monitor plugin and found the following errors. PHP Errors in Ajax Response query-monitor.js?ver=1560667430:324 {type: "warning", message: "A non-numeric value encountered", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-shipping.php", line: 360, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_api_key", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 32, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_api_secret", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 33, stack: Array(10), …} query-monitor.js?ver=1560667430:324 {type: "notice", message: "Undefined index: es_taxes_duties", file: "wp-content/plugins/easyship-woocommerce-shipping-rates/includes/easyship-api.php", line: 36, stack: Array(10), …}

Posted by Bryan about a year ago

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3dCart Integration???

Is it possible to integrate with 3dCart to receive real time shipping rates? I'm trying to set up real time shipping rates by connect with 3dcart using the ENDPOINT URL, but I'm having trouble with it. What are the steps to retrieve the endpoint url?

Posted by Amy about a year ago

ANSWERED

HS Code api

Hello! We are planning to use your API as Duty Calculation service. Can we have an ability to provide HS Code in API request to get more accurate result?

Posted by Sergey Tsibel about a year ago

ANSWERED

Not able to get rate

We trying to use "https://api.easyship.com/rate/v1/rates" to get the easyship rates but it return status 200 with the data below. { "rates": [], "messages": null }

Posted by EasyStore about a year ago

ANSWERED

HOW WE WORK

How we create and connect api to our Core Php Website

Posted by Mohd Naim about a year ago

ANSWERED

Unable to create shipment through sandbox keys

I am getting following error while I call the shipment api to create shipment with my sandbox api key but works fine with production api key. { "message": "Failed to create shipment: [\"error_message: Validation Failure: No credentials\", \"error_message: Sorry, we couldn't find any shipping solutions based on the information provided.\"]" } Below is my request body - { "destination_country_alpha2": "US", "destination_city": "New York", "destination_name": "Aloha B", "destination_address_line_1": "300 Park Avenue", "destination_phone_number": "+1 234-567-890", "items": [ { "description": "Silk dress", "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "fashion", "declared_currency": "SGD", "declared_customs_value": 100, "sku": "test" } ], "platform_name": "Amazon", "platform_order_number": "#1234", "taxes_duties_paid_by": "string", "is_insured": true, "selected_courier_id": "b8d528a7-a2d4-4510-a7ac-11cbbb6542cd", "destination_postal_code": 10022, "destination_state": "NY", "destination_address_line_2": "string", "destination_email_address": "[email protected]" }

Posted by Amit bisht about a year ago

ANSWERED

Connecting a new selling platform to Easyship

Hi, I wish to connect a new selling platform that is not registered in Easyship's list. May I enquire if anyone knows how to proceed after creating an API token? I don't understand how to proceed from here, to seamlessly link the selling platform and Easyship. Thanks!

Posted by Mindy about a year ago

ANSWERED

Confusing API documents vs API reference

Hi, we are trying to integrate the Get Rates API to our system. We came across 2 issues: 1. The doc here https://developers.easyship.com/docs/getting-a-rate and https://developers.easyship.com/reference#request-rates-and-taxes have different request params. The first one has origin_country_alpha2 and the second one does not. Which version is correct? 2. We do need to customize the origin country when trying to get rates since our products will be shipped from different origins. And the current API version looks like not accepting parameter origin_country_alpha2, how are we supposed to do to get rates with different origins?

Posted by Eddie about a year ago