I can't print my documents after purchasing shipping I haven't sense I added your app to my site a few days ago I need to find out if there is something I have set up wrong when i did the web thing with jared he said everything looked ok I tried to ship packages this evening and it would not print again. also i was going to setup a dummy order from my web page and a time that i normal ship first class package which cost around 2.66 . was showing in my web checkout for 4.66 whats the deal with that. I tried to call support thought it was 24/7 never was able to get threw so i left 1 order in the ready to ship to print and canceled the others once again and went shipped differently so I will need a refund on them again. I have removed your app from shopify deleted it off my computer cleared my cache and reinstalled ran it on 3 different browsers safari firefox and chrome all there had the same issue about not downloading the documents. I assume they download to the print never seen that part off your app work yet Thanks for your time and Help hampton Phillips . [email protected] . 770-530-5726 https://hamps-saddle-tack.myshopify.com
Posted by hampton Phillips about a year ago
When requestiing rates via your API we are getting different prices than the one invoiced. For example this request : POST https://api.easyship.com/rate/v1/rates { "origin_country_alpha2":"US", "origin_postal_code":"96707", "destination_country_alpha2":"CA", "destination_postal_code":"N6J4L8", "taxes_duties_paid_by":"Receiver", "is_insured":false, "items":[ { "actual_weight":2.0, "height":28, "width":16, "length":36, "category":"accessory_no_battery", "declared_currency":"EUR", "declared_customs_value":0 } ] } We are getting an offer for Fedex International Priority at $29.77. But for a shipment with the same specifications ESUS11472890, we are getting invoiced $81.08. A quote on the dashboard (4lbs 14in*11in*6in) gives the same amount as the API. I don't find any mistake on our side. Can you help ?
Posted by Florent about a year ago
Hello. I'm an experianced marketologist and I can generate a lot of traffic of people who want to order cargo delivery in many countries. Сargo weight can be from 0.5 kilogram to 10 tons. Can I use any of your solutions to setup on my website the form for making order(to deliver cargo from place to place) and to take comission from each delivery? Thank you for answer.
Posted by Leonid about a year ago
Hi I am using Easyship extension for magento 1.9.3.1 version. I have setup REST API configuration as per extension but still I can not Active extension. When I request for API "https://api.easyship.com/api/v1/magento/registrations" its showing "Invalid header line detected" in response. Please help me so can active extension from admin.
Posted by Salim about a year ago
Hi, my name is Mikhail, I've already implemented functionality of requesting labels to my store, but there is no request from Easyship to the webhook URL that I specified in my Easyship dashboard. According to the this section of documentation https://developers.easyship.com/docs/label-callbacks-for-warehouse-integrations, after I create webhook in my Easyship dashboard, there is must be a test request from Easyship to this webhook URL for approve it. But I retrieve no request and can't completely finish labels functionality. Maybe I've done something wrong with specifying webhook URL. Best regards, Mikhail Denisov
Posted by Mikhail Denisov about a year ago
Hi Easyship team, I registered account with Singapore as my country so the default currency displayed when I list available couriers for a shipment is SGD. I want to change the currency to USD, how can I do it? Do I need to update anything or setting in my registered account? Thanks.
Posted by Cherhim about a year ago
Hello, my name is Mikhail, I am trying to integrate Easyship API. I've already integrated getting rates and tracking, but shipments creates only with production key. For integration of the label functionality I need to have created test shipment because if I try to get labels with test key for shipment that was created with production key - it doesn't work. When I try to create shipments with test key I get following error: "Pickup was not placed. Error: CloudShipmentManagerError - action: create_by_api - Origin address Please create an address before creating a shipment.", but I've specified address in the Easyship dashboard and this error doesn't appear when I do the same but with production key. Best regards, Mikhail Denisov
Posted by Mikhail Denisov about a year ago
Please could you let me know what I need to do to resolve this error: {"Exceptions::ManagerError":"CloudShipmentManagerError - action: create_by_api - Origin address Please create an address before creating a shipment."}. I already have an address set on the dashboard
Posted by Dan Smith about a year ago
Hello, is it possible to use Easyship API to calculate Taxes and Vat for a given product? E.g I want to sell a product from UK, to someone in Korea. The product costs $100 excluding taxes and VAT- but what will the end price be for the person in Korea? I need an API to find this information. Is this possible with Easyship? Thanks
Posted by Mathew Oakleaf about a year ago
It's the result when creating shipment {"Exceptions::ManagerError":"CloudShipmentManagerError - action: create_by_api - Origin address Please create an address before creating a shipment."} And, I have read the below post, but I cannot find any api to update company address for sandbox env https://developers.easyship.com/discuss/5b4325d45e8244000399cf2b
Posted by shing about a year ago
Cant seem to locate the API secret for dynamic shipping rates. Understand that this has been posted here. https://developers.easyship.com/discuss/59afebd51d35fd003b7b8da9 but the link that the admin answered in the link above seem to not exist. https://support.easyship.com/connect-your-store/how-do-i-connect-my-woocommerce-store-to-easyship Could i get some assistance here?
Posted by Ken about a year ago