Discussions
Return log with "invalid_content", we don't know the root cause to debug
Request log
{
"incoterms": "DDP",
"parcels": [
{
"total_actual_weight": null,
"items": [
{
"actual_weight": 0.090718474,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 51.09,
"description": "Toothpaste Tablets with Fluoride Minty Yuzu Flavor",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 51.09,
"quantity": 10,
"sku": "tidalminttablettin"
},
{
"actual_weight": 0.181436948,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 110.04,
"description": "Botanical Body Wash Sheets",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 110.04,
"quantity": 10,
"sku": "tidalbodyrefilltin"
},
{
"actual_weight": 0.0226796185,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 23.58,
"description": "100% Konjac Body Sponge",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 23.58,
"quantity": 20,
"sku": "860008458698"
},
{
"actual_weight": 0.1632932532,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 102.18,
"description": "3 in 1 Face Wash Beans Purifying",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 102.18,
"quantity": 10,
"sku": "tidalfacialrefillgrnt"
},
{
"actual_weight": 0.1632932532,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 102.18,
"description": "3 in 1 Face Wash Beans Calming",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 102.18,
"quantity": 10,
"sku": "tidalfacialrefillwhttin"
},
{
"actual_weight": 0.1632932532,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 102.18,
"description": "3 in 1 Face Wash Beans Brightening",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 102.18,
"quantity": 10,
"sku": "tidalfacialrefillorgt"
},
{
"actual_weight": 0.090718474,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 51.09,
"description": "Toothpaste Tablets with Fluoride Cinnamon Flavor",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 51.09,
"quantity": 10,
"sku": "tidalpinktablettin"
}
],
"box": null
}
],
"shipping_settings": {
"units": {
"dimensions": "in",
"weight": "lb"
},
"output_currency": "HKD"
},
"origin_address": {
"city": "2-6 Foo Ming Street, Causeway Bay",
"company_name": "TLE Wellness",
"contact_email": "[email protected]",
"contact_name": "Genie Cheung",
"contact_phone": "+85297915880",
"country_alpha2": "HK",
"line_1": "2K, Po Ming Building",
"line_2": null,
"postal_code": "0000",
"state": "Hong Kong"
},
"destination_address": {
"state": "Hong Kong",
"postal_code": "0000",
"contact_phone": "+852 6042 2519",
"contact_name": "Bob",
"city": "Wong Chuk Hang",
"contact_email": "[email protected]",
"line_1": "20/F Metro South Tower 1",
"line_2": "39 Wong Chuk Hang Road",
"country_alpha2": "HK"
},
"insurance": {
"is_insured": true,
"insured_currency": "HKD",
"insured_amount": 5659.2
}
}
the ability to be integrated of Easyship
Hi team Easyship.
I am developing a online trading website in Magento platform. I wonder if i can integrate all the functions and modules of EasyShip into my website?
WooCommerce Errors
Hi EasyShip support,
Webhooks Being Made Inactive Automatically
Hi.
We received this error message (after we searched everywhere and finally saw this in the webhooks page on our Easyship dashboard):
"This webhook has been changed to inactive due to thirty repeated failures."
Tracking Webhooks
Hello,
Shipping from indivdual
We are building an online marketplace based on Magento with Easyship. As a marketplace, shipments are from the sellers who are individuals, not from the company/party ordering the shipment.
Error on create shipment
Hi, I am doing the following request body:
Integrate Easyship with Intuitive Shipping shopify app
we are currently using Intuitive Shipping app to control how shipping rates are calculated at our store's checkout. We now consider to use live rates feature to offer more accurate shipping rates at checkout and Intuitive Shipping app got us an option to to use Easyship live rates feature within their app by using API access token generated by Esyship. After following all instructions, the live rates feature from Easyship app still has not worked for our store checkout on our tested products. We reached out to live chat support team of Easyship and they confirmed that our API connection within Intuitive shipping app was un-verified, that could be the reason why the feature didn't work. Eventually, they asked us to reach out to developers team to get assistance. Could you please help us fix the issue. Thanks
Rate API Response issue in postal code Singapore
Hello team,
I have a problem with response when I choose origin and destination postal code in Singapore. when I change value origin and destination postal code in Singapore, the response rate is always same. my question is
does easyship support for origin and destination at postal code level in Singapore? thankyou
Cannot create shipment in sandbox env
It's the result when creating shipment