Discussions

We're having an issue where shipments created through the API are only showing one potential courier, even though when manually inputting the shipment information multiple couriers appear. We often take preorders, and sometimes the customers preferred courier will change so suddenly, out of our several thousand shipments we'll have hundreds of shipments that have no available couriers unless we manually re-enter the order information. How can we solve this?

Tried to update the callback url on the sandbox section and a popup notification with following message 'Your API settings have been successfully updated' appeared. But the callback url value didn't stick or recorded under the callback_url field. Did I miss out anything for the callback url setup?

Hi there, we are testing API but can't generate labels on sandbox environment due to this error: "We were unable to generate a label as you do not have enough funds on your account"

We imported 120 orders from pledgebox yesterday . We batch modified the box size, weight, logistics carrier, and insurance, but we can't select Insurance and USPS - Ground Advantages at the same time on Easyship, Finally, we selected insurance, but we couldn't select USPS. Why is this?

Hi folks,

Hello, we want to test your platform and play around with the settings, picking/packing slips and generating labels. But we don't want to generate actual labels that will cost $. do you have a sandbox environment we can play around? thanks

Hi,

Hello.
We are an American company selling both in the USA and Europe.