With pretty noticeably regularity, we are not starting to receive 502 timeout errors from the easyship API with HTML bodies instead of JSON as follows. This is a familiar issue when a server is behind a gateway that is having issues. Are you folks aware of this issue and working on it? <html><head> <meta http-equiv="content-type" content="text/html;charset=utf-8"> <title>502 Server Error</title> </head> <body text=#000000 bgcolor=#ffffff> <h1>Error: Server Error</h1> <h2>The server encountered a temporary error and could not complete your request.<p>Please try again in 30 seconds.</h2> <h2></h2> </body></html>
Posted by Justin 2 months ago
API returns ["Sorry, we couldn't find any shipping solutions based on the information provided."]}" $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, "https://api.easyship.com/rate/v1/rates"); curl_setopt($ch, CURLOPT_RETURNTRANSFER, TRUE); curl_setopt($ch, CURLOPT_HEADER, FALSE); curl_setopt($ch, CURLOPT_POST, TRUE); curl_setopt($ch, CURLOPT_POSTFIELDS, "{ \"origin_country_alpha2\": \"SG\", \"origin_postal_code\": \"WC2N\", \"destination_country_alpha2\": \"US\", \"destination_postal_code\": \"10030\", \"taxes_duties_paid_by\": \"Sender\", \"is_insured\": false, \"items\": [ { \"actual_weight\": 1.2, \"height\": 10, \"width\": 15, \"length\": 20, \"category\": \"mobiles\", \"declared_currency\": \"SGD\", \"declared_customs_value\": 100 } ] }"); curl_setopt($ch, CURLOPT_HTTPHEADER, array( "Content-Type: application/json", "Authorization: Bearer YOUR-TOKEN" )); $response = curl_exec($ch); curl_close($ch); var_dump($response);
Posted by Benny Yung 2 months ago
We have 2 URGENT issues that are preventing us from using easyship. 1. We are passing the senders details through the api system however any booking we make through the api system does not use the senders details we submit through the api system but an address in our dashboard. 2. Easy ship Customer Service has told us that whenever we make a booking through the api system that we must contact the carrier ourselves to organise the pick ups. Does your system not automatically book a job with the Carrier and do we as an easyship customer have to ring the carrier ourselves? We are in Victoria and good luck getting anybody at Couriers Please to answer the phone. They ahve shut down their call centre and only operating on email. Your urgent response and assistance with these issues will be greatly received. Please respond to [email protected]
Posted by Rod Davies 2 months ago
Hi! We are having trouble to generate a manifest on our shipments. One problem is that selecting all shipments method does not give us an option to generate so we have select all shipment for every page to allow us to generate and another problem is that when we click the manifest button - it ask as if we are sure to generate and we confirm but nothing happens after we confirm. Error on request : The shipment jo0K0EyEFFUAAAF0fxsdV4no cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized.
Posted by Bryan 2 months ago
Dear Support, I need to build a platform to let my customers ship their products to their customers via this easyship platform but I couldn't find a way to implement this. According to my short tries, this uses my address by default and don't allow to set the origin address. Was this expected?
Posted by Wei 2 months ago
Hello, There seems to be a discrepancy regarding the quantity field in relation to weight, dimensions & declared_customs_value. For instance declared_customs_value seems to be related to the unit price rather than the total value. But actual_weight seems to be the opposite, as in the total weight for all quantities of that item. If I submit an API rates request with the same unit weight and different quantities, the prices returned are all the same. But if I split the one item into multiple items, or use total weight of all items the prices differ. Please clarify and include this information in your API documentation. Kind regards, Michael
Posted by Michael Walalce 3 months ago
Hello Team, I am facing a issue related to categories, items of category are not supported to any of the countries. I am using sand box token => "sand_0XgiXm/JrPsaOJCOy94HN8+9oqpv8sCwXHKJBVMN+2M=" here is my code : request({ method: 'POST', url: 'https://api.easyship.com/shipment/v1/shipments', headers: { 'Content-Type': 'application/json', 'Authorization': 'Bearer sand_0XgiXm/JrPsaOJCOy94HN8+9oqpv8sCwXHKJBVMN+2M=' }, body: { "platform_name": "Amazon", "platform_order_number": "#1234", "selected_courier_id": "b8d528a7-a2d4-4510-a7ac-11cbbb6542cd", "destination_country_alpha2": "US", "destination_city": "New York", "destination_postal_code": "10022", "destination_state": "NY", "destination_name": "Aloha Chen", "destination_company_name": "My Company", "destination_address_line_1": "300 Park Avenue", "destination_address_line_2": null, "destination_phone_number": "+1 234-567-890", "destination_email_address": "[email protected]", "items": [{ "description": "toy cars", "sku": "test", "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "gaming", "declared_currency": "SGD", "declared_customs_value": 100 }] }, json: true }, function (error, response, body) { console.log('Status:', response.statusCode); console.log('Headers:', JSON.stringify(response.headers)); console.log('Response:', body); if (error) { console.log(error); } }); and getting the error: { "message": "Failed to create shipment: [\"error_message: Sorry, we don't support this item category for India. (Fashion)\"]" }
Posted by Varun Rajaurya 3 months ago
I'm trying to create a shipment by combining create shipment and buying a label by following your this API docs "https://developers.easyship.com/reference#create-a-shipment".I was able to create a shipment , but no label was generated.. values = { "platform_name": "Cura Health ", "platform_order_number": "001", "destination_country_alpha2": order.destination_country, "destination_city": order.destination_city, "destination_postal_code": order.destination_postal_code, "destination_state": order.destination_state, "destination_name": order.name, "destination_company_name": "Hugo", "destination_address_line_1": order.address, "destination_address_line_2": order.address2, "destination_phone_number": order.phone, "destination_email_address": order.email_address, "items": [ { "description": "Silk dress", "actual_weight": 0.5, "height": 10, "width": 15, "length": 20, "category": "fashion", "declared_currency": "SGD", "declared_customs_value": 100 } ], "shipments": [ { "easyship_shipment_id": order.shipment_id, "courier_id": "" }, ] } headers = { 'Content-Type': 'application/json', 'Authorization': 'Bearer xxxxxProduction API xxxxxx' } r = requests.post("https://api.easyship.com/shipment/v1/shipments/create_and_buy_label", data=json.dumps(values), headers=headers) print(r.json()) order.shipment_id = r.json()['shipment']['easyship_shipment_id'] order.shipment_status = 'Created' print(r.text)
Posted by simar 3 months ago
I'm using django to to integrate esyship with our manufacturing system and when the shipment creation event is triggered , we are getting this error " 'WSGIRequest' object has no attribute 'type' ." I would appreciate if your technical tean could help me out . Thanks !
Posted by simar 3 months ago
I am getting issue on sandbox api request for request body `{ "platform_name": "Amazon", "platform_order_number": "#1234", "destination_country_alpha2": "AU", "destination_city": "Sydney", "destination_postal_code": "2142", "destination_state": "NSW", "destination_name": "Granville", "destination_address_line_1": "Unit 2, 19-21 Enid Avenue", // "destination_address_line_2": null, "destination_phone_number": "+610450395294", // "destination_email_address": "[email protected]", "items": [ { "description": "Silk dress", "sku": "test", "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "fashion", "declared_currency": "AUD", "declared_customs_value": 100 } ] }` And the response was like `{ "message": "Failed to create shipment: [\"error_message: Third Party Failure: fail to get rates from TntAu within 5.82 secs\", \"error_message: Third Party Failure: OmniParcelDomestic went wrong\", \"error_message: Sorry, we couldn't find any shipping solutions based on the information provided.\"]" }` Can you tell me what exactly is happening and making it work consistently.
Posted by Amit Garu 3 months ago
Hello support team, I want to test easyship API. But I have problem for getting "Request rates and taxes" response . I am trying to send request using sandbox access token on your page https://developers.easyship.com/reference#request-rates-and-taxes . I am getting results for US destination. But when I am trying to get calculation for Greit Britain or for Canada - I am getting any results.. Here is my request https://prnt.sc/u4f30x and I am getting such response https://prnt.sc/u4f3f6 . So, I can get any response for extenal shipping. can you please help me, what am I doing wrong? {"origin_postal_code":"059405","destination_country_alpha2":"CA","destination_postal_code":"M2M1W1","taxes_duties_paid_by":"Receiver","is_insured":false,"items":[{"quantity":"1","actual_weight":1,"height":30,"width":20,"length":30,"category":"fashion","declared_currency":"USD"}],"apply_shipping_rules":true,"destination_city":"Vaughan","destination_state":"ON"}
Posted by Nikolay 3 months ago
I'm using python 3+ and getting this error. values = { "platform_name": "Amazon", "platform_order_number": "#1234", "selected_courier_id": "b8d528a7-a2d4-4510-a7ac-11cbbb6542cd", "destination_country_alpha2": "US", "destination_city": "New York", "destination_postal_code": "10022", "destination_state": "NY", "destination_name": "Aloha Chen", "destination_address_line_1": "300 Park Avenue", "destination_address_line_2": 'null', "destination_phone_number": "+1 234-567-890", "destination_email_address": "[email protected]", "items": [ { "description": "Silk dress", "sku": "test", "actual_weight": 1.2, "height": 10, "width": 15, "length": 20, "category": "fashion", "declared_currency": "SGD", "declared_customs_value": 100 } ] } headers = { 'Content-Type': 'application/json', 'Authorization': 'Bearer prod_xxxxxxxxxx' } request = Request('https://api.easyship.com/shipment/v1/shipments', data=bytes(json.dumps(values),encoding="utf-8"), headers=headers) response_body = urllib.request.urlopen(request).read() print(response_body)
Posted by simar 3 months ago
Hi, we clearly specified that the format for generating a label is 4x6 and this is always working whenever we make shipment through AU Post Domestic Standard or DHL Express but while selecting an international shipment through AU Post Standard International, it's giving us a label: Custom Declaration in a size "A4" format. Why? we only need the 4x6 size. Thanks! Example returned data: "shipping_documents":{ "label":{ "required":true, "page_size":"a4", "format":"png", "base64_encoded_strings": ________
Posted by Bryan 3 months ago
We’re a new e-commerce marketplace looking to integrate easyship to help our merchants seamlessly manage their orders. When adding lemoande platform to an easyship account we need to fill in a webhook url. However, any domain with .social extension fails your validation. Would it be possible for you to allow https://backend.staging.lemonade.social/webhooks/easyship as webhook url?
Posted by Kritarth Chhabra 3 months ago
Hi, The simple 'Create Shipment' API has hs_code as a parameter but why the "Create a shipment and buy label" doesn't provide one. Is there any specific reason for this? Can Easyship just add this just like the simple create shipment. Thanks
Posted by Bryan 3 months ago
Hi easyship, I am having issues setting up my shipping properly. The dynamic shipping rates are not accurate and I am being charged much more compared to what my customers are being charged. For example. my customer buys 2 items and they paid $20 in shipping (the price of 1 item to be shipped. It actually costs me $40 ship. Another shipping example would be a customer recently checked out and paid $25 in shipping. I am however getting charged over $40 in easyship. How can I fix this???
Posted by Celine Fung 3 months ago
Company name is sent both in billing and shipping address, but it is lost when I print the label. Here is a sample of API code: 'payment_custom_field' => array ( ), 'payment_method' => 'Credit/Debit Card (3D and SCA Secured) Stripe', 'payment_code' => 'stripe', 'shipping_firstname' => 'David', 'shipping_lastname' => 'Li', 'shipping_company' => 'Allonis LLC', 'shipping_address_1' => '4078 Waterland Drive',
Posted by Mihai Beffa 3 months ago