Discussions
Shipments not being recognised in front end
When I create a shipment using the <https://api.easyship.com/2023-01/shipments> and then <https://api.easyship.com/2023-01/labels>, the resulting shipment is not recognised in the front end at all!
It appears under Manage Shipments -> All
but it does NOT appear under Manage Shipments -> Pending, Manage Shipments -> Rejected, Managed Shipment -> To Print
More importantly, if I select the checkbox for the shipment, and click Bulk Actions -> Schedule Pickup. The system says "Please select at least one shipment"
Why does it not recognise api created shipments?
Posted by Clarissa Becker about 1 month ago
Not Allowed to book timeslot for courier
I am trying to use this endpoint <https://api.easyship.com/2023-01/pickups>
Before calling this, I first get the courier's available pickup slots using <https://api.easyship.com/2023-01/couriers/{courier_id}/pickup_slots> (My courier ID is 64b5d8b2-4c60-4faf-bf1b-9f7b1b7ca1c8)
However, the "pickups" endpoint then states that the slot I have selected can no longer be booked. So why does it appear it appear in the list!?
Also, the same timeslot is available when I book the pickup manually (which suggests that the api endpoint is returning incorrect information - is it using the correct time - i.e. Hong Kong?)
Posted by Clarissa Becker about 1 month ago
Not Receiving Webhooks from Easyship Intermittently
I have several orders that I have not received the updated hook for the return. See that the order was delivered on the outbound, but not seeing the return hook bring in that information (most are sending return and I am getting hooks for them).
<br />
Not getting any errors on our end for failing to parse the hooks and operate, seems like a ghost and we are just not receiving them. See that there status is updated in Easyship UI, but not seeing it at all on the webhook front.
Any chance that Easyship has had occasional outages with this that have caused the kits to not be scanned on return?
Posted by Matt Read about 1 month ago
Please tell me how can I use API.
Hello Admin
I hope you are doing well.
I am new to easyship API.
So please tell me specifically which API to use and when.
Best Regards
Posted by john mark about 1 month ago
Sandbox API returns no quotes
Using Sandbox API leads to no quotes returned
Request:
{"courier_selection":{"apply_shipping_rules":true},"origin_address":{"country_alpha2":"AU","city":"SYDNEY","postal_code":"2000","state":"NSW"},"destination_address":{"country_alpha2":"AU","postal_code":"3000","state":"VIC","city":"MELBOURNE"},"incoterms":"DDU","insurance":{"is_insured":true},"parcels":\[{"box":{"height":11.0,"length":11.0,"width":11.0},"items":[{"declared_currency":"AUD","declared_customs_value":1.0,"description":"Box","hs_code":"49011010","origin_country_alpha2":"AU","quantity":1}],"total_actual_weight":1.0}],"shipping_settings":{"units":{"dimensions":"cm","weight":"kg"}}}
Response:
{"rates":\[],"meta":{"pagination":{"page":1,"next":null,"count":0},"request_id":"411c1109064639fc7b9adecc1aa3cf60"}}
I can share API Key in some private way also. Same for production returns some quotes.
Posted by Anastasia about 1 month ago
How can I use test easyship API?
Hello Easyship Support,
I am currently developing an application that will integrate with Easyship’s API, and I would like to request access to the Sandbox environment for testing purposes. This will allow me to simulate shipping processes without incurring real charges.
First: Please provide the necessary credentials and any additional information needed to set up and use the Sandbox environment.
Second: How many days does it take for delivery to be approved in a sandbox environment?
Third: What is required to implement tracking in a sandbox environment?
I appreciate your support.
Best regards,
Posted by Agustin Nicolas about 1 month ago
i am getting "Sorry, we couldn't find any shipping solutions based on the information provided." i am using sandbox account for this
```
"meta": {
"errors": [
"Sorry, we couldn't find any shipping solutions based on the information provided."
],
"request_id": "29e8ff8c610e0610f1769319b02f4955",
"status": "partial_success",
"unavailable_couriers": []
}
```
Posted by hamza ali bhatti about 1 month ago
API is not working
I'm using this <https://api.easyship.com/2023-01/shipments> API for creating shipment but it is creating in one shipping method I'm sending the shipping id and name but its not using that particular shipping method.
Posted by Developer about 2 months ago
why I am Not able to add "Shipping Rule" scope in custom api integartion
I am not able to use this epi endpoint
<https://api.easyship.com/2023-01/shipping_rules>
{
"error": {
"code": "forbidden",
"details": [
"Access to this resource requires scope(s) shipping_rule."
],
"message": "You do not have permission to access this resource. Please contact our support team or your account manager if you believe you should have access.",
"request_id": "afbf9eb37531f075083ca3e31b5c454b",
"type": "invalid_request_error"
}
}
Also there is no scope listed in the api integration scopes
Posted by Tarun about 2 months ago
Sandbox API disappeared from the integration dashboard
We have an integration created on the main dashboard. Here we had Procuction and Sandbox API creds. I have tried to change the scopes to add Box endpoint but it showed me unknown error. After reloading the page we don't have Sandbox credentials anymore. Creating the new integration doesn't help. Support team suggested to write here about the issue.
Posted by Anastasia about 2 months ago