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test MYDHL API key and secret does not work

Hello, I received the MYDHL API test key and test API secret from DHL developer account. But they are not working, do you know why it is not working? Maybe because it is a test version?

Return log with "invalid_content", we don't know the root cause to debug

Request log
{
"incoterms": "DDP",
"parcels": [
{
"total_actual_weight": null,
"items": [
{
"actual_weight": 0.090718474,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 51.09,
"description": "Toothpaste Tablets with Fluoride Minty Yuzu Flavor",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 51.09,
"quantity": 10,
"sku": "tidalminttablettin"
},
{
"actual_weight": 0.181436948,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 110.04,
"description": "Botanical Body Wash Sheets",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 110.04,
"quantity": 10,
"sku": "tidalbodyrefilltin"
},
{
"actual_weight": 0.0226796185,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 23.58,
"description": "100% Konjac Body Sponge",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 23.58,
"quantity": 20,
"sku": "860008458698"
},
{
"actual_weight": 0.1632932532,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 102.18,
"description": "3 in 1 Face Wash Beans Purifying",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 102.18,
"quantity": 10,
"sku": "tidalfacialrefillgrnt"
},
{
"actual_weight": 0.1632932532,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 102.18,
"description": "3 in 1 Face Wash Beans Calming",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 102.18,
"quantity": 10,
"sku": "tidalfacialrefillwhttin"
},
{
"actual_weight": 0.1632932532,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 102.18,
"description": "3 in 1 Face Wash Beans Brightening",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 102.18,
"quantity": 10,
"sku": "tidalfacialrefillorgt"
},
{
"actual_weight": 0.090718474,
"category": null,
"contains_battery_pi966": null,
"contains_battery_pi967": null,
"contains_liquids": null,
"declared_currency": "HKD",
"declared_customs_value": 51.09,
"description": "Toothpaste Tablets with Fluoride Cinnamon Flavor",
"dimensions": {
"length": 1.27,
"width": 1.27,
"height": 1.27
},
"hs_code": "33049900",
"origin_country_alpha2": "US",
"origin_currency": "HKD",
"origin_customs_value": 51.09,
"quantity": 10,
"sku": "tidalpinktablettin"
}
],
"box": null
}
],
"shipping_settings": {
"units": {
"dimensions": "in",
"weight": "lb"
},
"output_currency": "HKD"
},
"origin_address": {
"city": "2-6 Foo Ming Street, Causeway Bay",
"company_name": "TLE Wellness",
"contact_email": "
[email protected]",
"contact_name": "Genie Cheung",
"contact_phone": "+85297915880",
"country_alpha2": "HK",
"line_1": "2K, Po Ming Building",
"line_2": null,
"postal_code": "0000",
"state": "Hong Kong"
},
"destination_address": {
"state": "Hong Kong",
"postal_code": "0000",
"contact_phone": "+852 6042 2519",
"contact_name": "Bob",
"city": "Wong Chuk Hang",
"contact_email": "[email protected]",
"line_1": "20/F Metro South Tower 1",
"line_2": "39 Wong Chuk Hang Road",
"country_alpha2": "HK"
},
"insurance": {
"is_insured": true,
"insured_currency": "HKD",
"insured_amount": 5659.2
}
}

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